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Reviews of Fairfield by Marriott Surabaya

4 out of 5
Fairfield by Marriott Surabaya
Jalan Mayjend Sungkono No. 178, Surabaya

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 139 reviews" "
Rating 8 - Good. 57 out of 139 reviews" "
Rating 6 - Okay. 11 out of 139 reviews" "
Rating 4 - Poor. 5 out of 139 reviews" "
Rating 2 - Terrible. 2 out of 139 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

jeremy albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good,
Stayed 5 nights in Nov 2023
Response from Intania Iskandar on 2023/11/16
Dear Jeremy Albert,Thank you for the positive review during your stay with us at Fairfield Surabaya.We are delighted to hear that you had a memorable experience. It will certainly motivate us to consistently deliver excellent service and products.We look forward to welcoming you and your family again in the future

10/10 Excellent

Evander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Intania Iskandar on 2023/11/16
Dear Evander,Thank you so much for sharing your feedback with us. We are delighted to hear that you had a pleasant experience. t will certainly motivate us to consistently deliver excellent service and products.We look forward to welcoming you and your family again in the future.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023
Response from Intania Iskandar on 2023/8/29
Dear Ms. Tracey,Thank you for sharing your positive experience with us. We're glad we could contribute to your overall positive experience. Should your travels bring you back to the area, we'd be honored to host you again.

2/10 Terrible

long ting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many moths were in the room. Flies were found at 2F lobby as well.
Stayed 1 night in Aug 2023
Response from Intania Iskandar on 2023/9/7
Dear Long Ting,We apologize for the inconvenience you experienced during your stay. Thank you for bringing this to our attention. Please be assured that we take this issue seriously and have worked on pest control to ensure a comfortable environment for our guests. We sincerely apologize for the inconvenience and hope you have better days ahead.

2/10 Terrible

long ting

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Stayed 3 nights in Aug 2023
Response from Maria Krisnasari - Cluster Digital Marketing Mgr on 2023/8/14
Dear Long Ting,Thank you for sharing the issue to our attention. We regret to hear about the bug issue in your room and the lobby during your stay. It's been shared with the related department to take corrective and immediate action. Once again thank you for the input. Wish you have a wonderful week.

10/10 Excellent

Fransiscus

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I am satisfied
Stayed 2 nights in Aug 2023
Response from Intania Iskandar on 2023/8/7
Dear Fransiscus,Thank you for your amazing feedback. We're delighted to hear that you had a great experience with our service. We hope to welcome you back soon!

10/10 Excellent

Retno

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Not my cup of tea
The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
Stayed 2 nights in Jul 2022
Response from Maria Krisnasari-Digital Marketing Manager on 2022/8/17
Dear Values Guest, We are sorry to know that you experienced several things that did not work to our usual standard. Thank you for the feedback and for bringing this to our attention. It has been shared with the department concerned to do corrective actions. Once again thank you and have a great day!

10/10 Excellent

Kenny Wai Chong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surabaya best value hotel
Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Stayed 3 nights in Jul 2022
Response from Maria Krisnasari-Digital Marketing Manager on 2022/7/18
Dear Kenny, Thank you so much for the review. Appreciate it. Looking forward to welcoming you back. Warmest Regards,

8/10 Good

raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but eat out
Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
Stayed 2 nights in Jun 2022
Response from Maria Krisnasari-Digital Marketing Manager on 2022/7/7
Dear Raymond, Thank you for taking the time to review us. We regret to know about the food issue. We have shared with the culinary team your concern thus we can evaluate and do corrective actions. Thank you for bringing this to our attention. Have a great day and take care! Warmest Regards,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott??? BAD service.
Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!
Stayed 1 night in Dec 2021
Response from Maria Krisnasari - Digital Marketing Manager on 2021/12/29
Dear Valued Guest, Thank you for taking time and reviewing us. We regret to know that several things did not work as our usual standard. Thank you for bringing this to our attention thus we can evaluate and do corrective action. Once again thank you for the input for improvement. Take care.

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.
Stayed 2 nights in Dec 2021
Response from Maria Krisnasari-Digital Marketing Manager on 2021/12/20
Dear Ms. Victoria, Thank you for taking time and review us. Thank you also for bringing your concern to our attention. We regret to know there are something was not in place as our usual standard. Those will be our input for improvement. Thank you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel
Stayed 1 night in Nov 2021
Response from Maria Krisnasari-Digital Marketing Manager on 2021/12/15
Dear Valued Guest, Thank you for taking time and review us. It is great to know that you enjoyed your stay. Looking forward to welcoming you back. Take care.

6/10 Okay

Indriayu

Traveled with family
Kurang
Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis
Stayed 3 nights in Oct 2021
Response from Maria Krisnasari-Digital Marketing Manager on 2021/11/1
Saudari Indriayu Yang Terhormat, Terima kasih telah meluangkan waktu untuk mengulas hotel kami. Kami mohon maaf atas beberapa hal yang terjadi di luar standar. Terima kasih telah menyampaikan kepada kami sehingga kami dapat mengevaluasi dan berbagi ke tim untuk ditindaklanjuti. Mengenai permasalahan parkir akan menjadi catatan kami untuk kami sampaikan ke pengelola gedung. Sekali lagi kami mohon maaf atas ketidaknyamanan yang timbul, dan semoga perbaikan-perbaikan yang terus kami lakukan membawa berubahan berarti untuk layanan terbaik kami. Semoga Anda dalam keadaan sehat dan melewatkan hari-hari dengan menyenangkan. Terima kasih.

6/10 Okay

Liston

Stayed 1 night in Sep 2021

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and clean
Stayed 2 nights in Sep 2021
Response from Maria Krisnasari-Digital Marketing Manager on 2021/10/22
Dear Jason, Thank you for your positive feedback. Looking forward to welcoming you back. Take care and have a great day!

10/10 Excellent

Johannes Gerhardus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Maria Krisnasari-Cluster Digital Marketing Manager on 2021/9/3
Dear Johannes, Thank you for your review. We really appreciate it. Have a nice days!

8/10 Good

Lucas Firman

Stayed 1 night in Dec 2020

10/10 Excellent

Sow Fann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Keok Ang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful.place to stsy in Surabaya
A clean modern cozy plsce to stay
Stayed 1 night in Dec 2019

10/10 Excellent

Gigin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for busines trip
Stayed 1 night in Dec 2019

10/10 Excellent

Kam Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Second time for me to stay at this hotel, and it was as nice as my first time. The room was spacious and clean. Good location too.
Stayed 3 nights in Sep 2019

10/10 Excellent

Soenardi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Regard, Andra Fo Supervisor on 2019/5/29
Dear Valued Guest, Thank you for choosing Fairfield by Marriott Surabaya as your home away home. We are delightful to know and get the good score from you during your stay. Once again thank you very much for your feedback, we wish we could create more memories whenever your travel brings you back to Surabaya

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing and the staff and amenities were great.!
Stayed 1 night in Apr 2019
Response from Regards Aandra FO Supervisor on 2019/5/2
Dear Valued Guest, Thank you for choosing Fairfield by Marriott Surabaya as your home away home.We are delightful to know and get the excellent score from you during your stay. Once again thank you very much for your feedback, we wish we could create more memories whenever your travel brings you back to Surabaya

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very friendly, polite and respectful. But if you have a car and getting a parking in the garage, you need to get stamp on your ticket for free parking, otherwise they will charge a fee every times come in and out.
Stayed 2 nights in Apr 2019
Response from Regard, Andra Fo Supervisor on 2019/5/29
Dear Valued Guest, Thank you for choosing Fairfield by Marriott Surabaya as your home away home. We are delightful to know and get the excellent score from you during your stay. Once again thank you very much for your feedback, we wish we could create more memories whenever your travel brings you back to Surabaya

8/10 Good

Yanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, the staff is very helpful. I know they were very busy but we had to wait for our luggage for half an hour, is not good when you have to get ready for an appointment and anything you need is in your luggage. The light in the bathroom is see trough to your bedroom. It makes someone else awake when you're going to the bathroom in the middle of the night.
Stayed 1 night in Mar 2019
Response from Aandra on 2019/4/10
Dear Valued Guest, Thank you for choosing Fairfield by Marriott Surabaya as your home away home. We are delightful to know and get the excellent score from you during your stay. Once again thank you very much for your feedback, we wish we could create more memories whenever your travel brings you back to Surabaya Regards Aandra FO Supervisor

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and very comfortable. The staff are very pleasant and helpful. Location is close to a few malls and lots of food. Breakfast options are abundant. Very good fresh pastries.
Stayed 1 night in Feb 2019
Response from Boedi on 2019/2/20
Dear Valued Guest We are delighted to hear about your recent stay with us meet your expectation and really appreciate your feedback.We shared your positive feedback to our team to bring motivate in our service furthers.Thank you for your feedback for being our guest. Thank you again and safe travels. Sincerely Boedi Room Operation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. They made the experience really good
Stayed 4 nights in Feb 2019
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future Sincerely, Trio Akbar Front Office Manager

8/10 Good

Tay

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff. Room spacious and comfort.
Stayed 4 nights in Jan 2019
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future Sincerely, Trio Akbar Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future Sincerely, Trio Akbar Front Office Manager

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Clean and comfy bed! Service staff was helpful with changes and all. Also abt 15mins walk to ciputra mall which was great!
Stayed 2 nights in Dec 2018
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future Sincerely, Trio Akbar Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good hotel, near highway and shopping mall
Stayed 3 nights in Dec 2018
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us. We are looking forward to welcome you back in the nearest future Sincerely, Trio Akbar Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Thr air conditioning could not keep up with the heat and humidity. The small kitchen area was good but needs to be stocked with some dishes and silverware. Also, the bathroom water had a sewer smell.
Stayed 9 nights in Dec 2018
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for taking the time to share your valuable feedback.. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I have noted your comments that your mentioned and will ensure this is shared with our leaders as to improve it accordingly. Looking forward to having an opportunity to welcoming you back in nearest future. Sincerely, Trio Akbar Front Office Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Trio on 2019/2/8
Dear Alex, We are delighted to have been your chosen hotel during your recent stay in Surabaya. It was truly a pleasure to serve you. We are very happy to know that everything lived up to your expectations. Thank you for staying at the Fairfield by Marriott Surabaya and we hope you choose to create more memories with us whenever your travels bring you back to Surabaya. Sincerely, Trio Akbar Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Trio on 2019/2/8
Dear Valued Guest, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are glad to learn that you enjoyed your stay with us.. We are looking forward to welcome you back in the nearest future. Sincerely, Trio AKBAR Front Office Manager

8/10 Good

Daphne, Penang, Malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a pretty good selection of both Western and Indonesian dishes on the breakfast buffet. The breads were made fresh and you could get them fresh from the oven. The room was spacious and clean. Bed and pillows were very comfortable. There was good water pressure for tge shower. The pool was okay, but I didn't really care for the area. It was also near the smoking for the restaurant. While it was outside, I'd rather not be surrounded by smokers.
Stayed 1 night in Dec 2018
Response from Trio on 2019/2/8
Dear Daphne, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are glad to learn that you enjoyed your stay with us.. We are looking forward to welcome you back in the nearest future. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff Clean and well maintained
Stayed 2 nights in Dec 2018
Response from Trio on 2018/12/19
Dear Valued Guest, Thank you for choosing to stay at the Fairfield by Marriott Surabaya on your recent trip to Surabaya and for this excellent review. We are truly pleased to read that the exceptional service of the team has been the highlight of your stay and experience. There is nothing more rewarding than to share with one and all your compliments and accolades as we strive to create to our esteemed guests an ultimate hospitality experience with what we have to offer. We looking forward to welcoming you back at your 2nd home ,Fairfield by Marriott Surabaya. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Husin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel I've stayed in so far
nothing to comment on just needs to be maintained and if possible increase the performance
Stayed 1 night in Nov 2018
Response from Trio Akbar on 2018/12/13
Dear Husin, Thank you very much for your great review and I am pleased to hear that enjoyed your visit to Fairfield by Marriott Surabaya. We always strive to provide a memorable experience to our guests and we are glad to know that we have been successful in achieving that with you. It was a pleasure to welcome you and we certainly look forward to your next visit. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Siwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean, spacious and comfortable stay. Spouse and I needed a comfortable hotel to rest before we proceed for our hike at Mount Bromo and we made a good choice by choosing Fairfield. Only cons is probably it is not too near to any food places.
Stayed 1 night in Nov 2018
Response from Trio on 2018/12/13
Dear Siwei, Thank you for choosing to stay with us and we are glad to learn that we have met the satisfaction of your stay. It is always a pleasure to receive positive feedback such as yours. We look forward to welcoming you back again to Fairfield by Marriott Surabaya in the near future. Sincerely, Trio AKBAR Front Office Manager

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Trio on 2018/12/13
Thank you for staying with us and We appreciate your feedback!

8/10 Good

Mansoer, Singapore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is clean and comfortable with friendly staffs around.Location is also conveneient mearby main shopping areas and restaurant.The only less satisfactory was the cafe area that served breakfast,the staffs were very slow in cleanaring the tables and ended up many uncleaned tables were around and guess were just standing around standing amd waiting for the staffs to clear the tables.The hotel may meed more staffs at the cafe during breakfast time in order to speed up the tables for guess to sit instead standing around where tables were available but just not beimg cleaned out.
Stayed 3 nights in Oct 2018
Response from Trio on 2018/11/9
Dear Mansoer, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are glad to read your positive comments towards our room, staff service and hotel location. please accept my sincere apologies for the inconveniences caused to you during your breakfast at our restaurant. I have shared this feedback to F&B Manager for follow up and further improvements. We hope to gain your trust again in our hotel and we are looking forward to welcome you back at the soonest. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from Trio on 2018/11/9
Dear Valued Guest, Thank you for taking the time to share your experience with Fairfield by Marriott Surabaya. We are delighted to learn that you enjoyed your stay with us.. We are looking forward to welcome you back in the nearest future. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Anjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing property! Lovely breakfast. Slightly away from city center but totally worth it.
Stayed 3 nights in Oct 2018
Response from Trio on 2018/11/9
Dear Anjan, We are truly blown away by your comments regarding your experience at the Fairfield by Marriott Surabaya. We are delighted to read that we have surpassed your expectations in many aspects of our services, breakfast , and hotel location. I will share your comments with all our team members who work hard towards providing the best service and experience possible to all our esteemed guests. Thank you for staying with us, and we look forward to welcoming you back. Sincerely, Trio AKBAR Front Office Manager

10/10 Excellent

Larry, Marietta, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield by Marriott
Nice hotel and very clean. Several shopping malls are down the street. Unfortunately, the sidewalks in the area are in such poor condition, it is better to just take a taxi everywhere.
Stayed 7 nights in Aug 2018
Response from Trio on 2018/8/30
Dear Larry, Thank you for sharing your experience at Fairfield by Marriott Surabaya. It is truly a honor to be one of your favorite hotel chains in Surabaya and We delighted to know that our overall facilities , service and the hotel location has made a lasting impression on you. All Fairfield colleagues are looking forward to welcoming you back again. Sincerely, Trio Front Office Manager

10/10 Excellent

koh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to food area
Nice hotel and good food area the area. The hotel staff is friendly
Stayed 1 night in Aug 2018
Response from Trio on 2018/8/23
Dear Koh, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We are pleased to read that you created great memories with us. We are looking forward to welcoming you back again soon. Regards, Trio Front Office Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The hotel look new and the staffs are very friendly and approachable. It’s 1km away from the nearest shopping mall.
Stayed 1 night in Aug 2018
Response from Trio on 2018/8/23
Dear Patricia, Thank you for sharing your experience at Fairfield by Marriott Surabaya. We delighted to know that our overall facilities and service has made a lasting impression on you. We are glad that our colleagues could be of service and made your stay enjoyable. Your kind words have been conveyed to All staff, They are glad to have been able to assist you. All Fairfield colleagues are looking forward to welcoming you back again. Sincerely, Trio Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff are attentive and are friendly. they are willing to go beyond their call of duty at times. Keep up the good work!
Stayed 10 nights in Jul 2018
Response from Trio on 2018/8/23
Dear Anonymous, Thank you for sharing your experience at Fairfield by Marriott Surabaya It is truly a honor to be one of your favorite hotel chains in Surabaya and We delighted to know that our overall facilities and service has made a lasting impression on you. We are glad that our colleagues could be of service and made your stay enjoyable. Your kind words have been conveyed to All staff, They are glad to have been able to assist you. All Fairfield colleagues are looking forward to welcoming you back again. Sincerely, Trio Akbar Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Customer Service!
Great experience at the Fairfield by Marriott. The GM Viktor was incredibly helpful and helped us with a a late check-in and late check-out (6pm) during our stay as we had an overnight tour of Mt. Bromo. All of the staff were incredibly attentive, kind and made our stay above beyond.
Stayed 1 night in Jun 2018