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"Everything was good except parking space , you will struggle to park in hotel coz they have only limited space rest of very thing was absolutely perfect."

"Last minute (on the day) decision to stay overnight after going to an event at the City Hall. The male receptionist who checked us in (about 6pm) on 2 May 2024 was exceptional. Professional and friendly, and the call to our room after check-in to check everything was ok was an added bonus. "

"Great location if you’re there to watch a match "

"Nice hotel but the room, and particularly the bathroom, are clynical and sparcely decorated. The room was spacious and comfortable but didn't feel warm and homely like a hotel room should. Staff were pleasant and food in restraunt was good though."

"Will be our go to place to stay when we visit Newcastle from now on "

"Nice hotel and staff were really helpful."

"Nice clean warm room, was a little bit of noise which was to be expected in the centre , it didn’t disturb us. Breakfast was nice and served tea/coffee at the table which was nice"

"The hotel is fab - check in was great - brilliant guy in the desk at 6pm last night. Same checkout wasn’t the same - same guy in but his younger colleague dealt with us - rude- didn’t look me in the eye once- carried on doing what he was doing on the computer. Very unhelpful re car park situation- as was the female I spoke to on Thursday night about where to park and discounts. Never told you had to pre book in Q park to qualify for discount. Nothing re such in entrance to car park which welcomes guests from the Maldron- only fund out no discounts when checking out and then a big sign in the Q park pay machine!! Please be more informative and helpful to your guests! "

"Staff so friendly. Breakfast was top class."