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"We had an amazing stay at Bakubung! The staff were all so friendly and accommodating. Our flight from Cape Town was delayed by several hours so we arrived at the lodge close to 10pm. Not only did they respond to my email quickly to reassure me that the late check-in would be no problem, but the receptionist quickly guided us to the restaurant as soon as we arrived, as the kitchen was closing and she wanted to make sure we had something to eat before bed. The chef was about to leave for the night, but she stayed to accommodate us. We were so grateful and assured her anything that was quick and easy to make would be perfectly fine with us, and not to trouble herself more than necessary. She asked if pizza was okay and we said that would be perfect. Well… she ended up making us a beautiful salad, a pizza, large bowls of pasta and a tray of desserts! Totally above and beyond all expectations and everything was delicious. The restaurant staff stayed to serve us as well and were very kind. We also happened to get a room upgrade, as the standard rooms were oversold which was a nice bonus. We are so grateful for everyone’s thoughtfulness and extra kindness and hospitality during our stay."