Studio Suite, 1 King Bed with Sofa bed | Desk, free WiFi, bed sheets
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Reviews of Candlewood Suites Sumner, an IHG Hotel

2.5 out of 5
Candlewood Suites Sumner, an IHG Hotel
2520 136th Avenue Court E, Sumner, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 109 reviews" "
Rating 8 - Good. 20 out of 109 reviews" "
Rating 6 - Okay. 4 out of 109 reviews" "
Rating 4 - Poor. 4 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nicolae

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet. Strange that no ice was offered on the premises. Also there were only plates, cups and silverware for 2 people in a room that sleeps 4. That being said, the kitchen had all the basics you need. Also the Starbucks across the parking lot was likely the nicest one we have ever been to. It is well-located to get to area events. We would stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/17
Hello Nicolae, Thank you for taking the time to share your experience with us. I do understand your frustration and the lack of supplies in a room fit for 4. Our brand has standardized what is available in each room, but we always have extras available for these exact situations. For your next stay, please reach out to us ahead of time, and we will be sure to have extra sets of everything waiting for you. I am glad to see that you enjoyed your stay with us, and am always excited to hear that you would come back! We look forward to hosting you again during your travels. Trevor Sutton General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent place to stay !
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. We were able to get a late check out with no issues. The staff at the hotel were very friendly and helpful. If I ever need a place to stay in Sumner again Candlewood will definitely be at the top of my list!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Chrissy

Stayed 2 nights in Feb 2024
Response from General Manager on 2024/4/17
Hello Chrissy, Thank you for sharing your experience with us. We always love to hear back from our guests. It's great to see you enjoyed your time with us. Please come back and see us again any time you're in the area.

8/10 Good

Penny

Stayed 2 nights in Jan 2024
Response from General Manager on 2024/4/17
Hello Penny, Thank you for sharing your experience with us. We always love to hear back from our guests. It's great to see you enjoyed your time with us. Please come back and see us again any time you're in the area.

10/10 Excellent

Citlaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

shinetulga

Stayed 3 nights in Jan 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff- both the night staff and the day staff. Our room was very clean. Hotel was quiet (one train was heard early in the morning but the hotel itself was very quiet). 2 coffee cafes and one convenience store across the parking lot/within walking distance. Really enjoyed our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place to stay at. Only negative from my stay is the staff isn’t really friendly.
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/28
Hello Danielle, Thank you for bringing this issue to my attention. We strive to provide all guests with the best level of customer care we can. There are so many factors that can impact a guests stay, and the one we have the most control over is our interactions with our guests. So to hear that our team was not friendly is troubling. If you would be so kind as to reach out to the hotel at 253-321-4232 to provide some more insight into your interactions it would be greatly appreciated.

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Malike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher, Franklin

Stayed 5 nights in Dec 2023

10/10 Excellent

Meleanie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay,
Stayed 1 night in Nov 2023

10/10 Excellent

Meleanie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I expected for the price, this might be my new go to.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/28
Hello Meleanie, Thank you for the wonderful review. We always love to hear back from our guests. We look forward to your next visit, hopefully as much as you do.

10/10 Excellent

Justice

Stayed 1 night in Nov 2023

10/10 Excellent

CHERYL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was really nice. The people and neighborhood was great. Very accommodating as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is accommodating. Easy to work with. Very nice and comfortable.
Stayed 6 nights in Sep 2023

8/10 Good

Wayne

Liked: Property conditions & facilities
Would have liked a middle of my stay clean up. I stayed 6 days and the next room visit was on the 7th day. Gym facility was clean and adequate for a light workout.
Stayed 6 nights in Sep 2023

10/10 Excellent

KIMBERLY, Yakima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sherry, Woodburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are super comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Stayed 1 night in Aug 2023

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room felt spacious and was very clean and in great condition (and no weird smells). Loved the little kitchenette but we just stayed a night so didn’t need it this trip. Easy to find- right off the freeway - and very convenient location- not isolated.? For a quick stop over it fit the bill!
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This hotel was clean and staff was friendly! Would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023

10/10 Excellent

Karen Elizabeth

Stayed 6 nights in Apr 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice Candlewood, we will be staying there again!
Stayed 1 night in Jan 2023

2/10 Terrible

Heather

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I went for a tournament and they over booked so they put me in a suite. I needed two beds so we used the pull out couch but there were no linens on it at all, i asked the front and they said they didnt have any or any pillows. We had 4 people, one blanket and two pillows total
Stayed 1 night in Jan 2023

8/10 Good

Peter

Stayed 1 night in Jan 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad, at $140 a night you would think they could serve a continental breakfast. But still a nice place to stay

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazingly clean and had great amenities with a small kitchen. Would definitely stay here again. The staff was very friendly and helpful.
Stayed 1 night in Dec 2022

8/10 Good

Lorrie

Stayed 1 night in Nov 2022

4/10 Poor

Anne, Portland

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It wasn't worth t he money. No amenities, no restaurant. Not worth $200 a night.
Stayed 1 night in Oct 2022

10/10 Excellent

Antonio, renton

Stayed 1 night in Nov 2022

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022

10/10 Excellent

Carey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Sep 2022

10/10 Excellent

Joshua

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would reccomend to other people
Stayed 8 nights in Aug 2022

10/10 Excellent

Rene, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with everything we needed for a comfy stay including laundry facilities!. The staff was so nice and I was thankful for the gym. It may be small but, had everything I needed.
Stayed 2 nights in Jul 2022

8/10 Good

Kathleen M Meehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, enjoyable stay
This was a nice hotel--love the full kitchen and room size. The best part was my check-in--a young man named Chris was spectacular. Friendly, helpful and funny. He was helpful and energetic.
Stayed 1 night in Jun 2022

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night, but staff and hotel was awesome. Would stay again!
Stayed 1 night in May 2022

10/10 Excellent

Dong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, quiet, location.
Stayed 1 night in Apr 2022

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Kim

Stayed 1 night in Apr 2022

8/10 Good

Sarah

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The sheet on one of beds had a smashed bug on it and the air conditioner rattled.
Stayed 4 nights in Mar 2022

10/10 Excellent

Stephen, Harrison,MT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2022

10/10 Excellent

Jose Cardenas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2022

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the kitchenette idea but didn't like the fact that maidservice was only 1x wk. Especially as it relates to Covid.
Stayed 2 nights in Feb 2022