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薩默維爾 - 查爾斯頓凱藝飯店的評分

2.5 out of 5
薩默維爾 - 查爾斯頓凱藝飯店
1015 Jockey Court, Summerville, SC

評論

8.2

非常好

10 分，有夠讚；679 則評論中有 293 則" "
8 分，不錯哦；679 則評論中有 226 則" "
6 分，一般般；679 則評論中有 85 則" "
4 分，不太好；679 則評論中有 46 則" "
2 分，很糟糕；679 則評論中有 29 則" "

8.4/10

整潔度

8.8/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Joseph，Manteo

商務旅客
喜歡：員工素質和住宿環境和硬體
Reasonably priced rooms in a comfortable area, bed was a little soft. Staff was pleasant and courteous.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月21日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Jalen

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Stay! Will be back!
於 2024 年 5 月住了 1 晚
Assistant Manager 於 2024年5月21日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Ronald

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Quiet location with easy access to I-26. Nice room and comfortable bed. Would have liked bacon or sausage (other than in a biscuit) to go with waffles.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月13日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Dalay

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月13日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

laby

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We got there late afternoon and asked for a bottom floor and got it. We were so happy.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a nice place and very clean and everyone was very friendly. The bed was very comfortable.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 不錯哦

Marla

喜歡：員工素質和設施服務
Good location. Just had bugs in the room Bathroom needs a renovation
於 2024 年 5 月住了 1 晚
Assistant Manager 於 2024年5月6日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

4/10 不太好

Umberto

The bathtub look terrible
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日回覆
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 不太好

Kimberly

Was clean enough bathroom was kinda gross and toilet didn’t flush great. Night shift guy was MIA breakfast was subpar. Survived the night leafy early due to not liking the above.
於 2024 年 4 月住了 3 晚
Assistant Manager 於 2024年5月6日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 一般般

Brittany，Bradenton

團體旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
The location was great. We checked in late and was seen right away, received our keys very quick with no issues. However in room 229 my bathroom wasn't clean. Luckily I packed my own cleaning products because there was long black hair allover the toilet, old ramen crumbs on the sink and then the shower didn't shut off meaning there wasn't an option to run water in the tub if I wanted. Once the water was turned on it was shower only and the head needs changing because one setting has water spraying out and on to the floor. Otherwise its a nice hotel, and if you have walking problems ask to stay on the 1st floor because there's no elevator, and the stairs aren't level you're going to feel like you're falling going and coming.
於 2024 年 4 月住了 2 晚
Assistant Manager 於 2024年4月29日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

8/10 不錯哦

Heather

不喜歡：員工素質
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月6日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Marlo，District Heights

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed my stay
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月29日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 不太好

Rebecca

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Most of the room was clean, except the tub. The bottom of the tub was covered in a layer scum and hair. It did not appear to have been cleaned in some time. The toilet also would not flush properly.
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月28日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

David，LAURENS

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 2 晚
MANAGER 於 2024年4月26日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 一般般

Melissa

商務旅客
不喜歡：設施服務和住宿環境和硬體
The smell of smoke in my room was extremely strong. I didn't check in until very late or else would have asked for a room change.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月20日回覆
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 有夠讚

George

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Carol

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient location. Staff was friendly and helpful
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月17日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

2/10 很糟糕

Bruno

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Does not look like it was cleaned in a long time. Carpets are covered in stains. I woke up in the middle of the night with a cockroach on the bed. Not worth the money by a long shot.
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月15日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 一般般

Nishantha

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
Front desk checking person failed to greeting. He talked only one word 'alright ' He needs some training. Check out person is good.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月15日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 不太好

Graham

家庭旅遊
不喜歡：整潔度
Sheets had hairs on them. There was a wad of hair on the carpet. Then we found a pube on the other beds' sheets.
於 2024 年 4 月住了 1 晚
ASSISTANT MANAGER 於 2024年4月12日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 不錯哦

Megan

情侶出遊
喜歡：員工素質
The room needs some work and better job at cleaning the rooms
於 2024 年 4 月住了 1 晚
MANAGER 於 2024年4月10日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 有夠讚

Crystal

於 2024 年 4 月住了 1 晚
MANAGER 於 2024年4月5日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 一般般

SA

Average
於 2024 年 3 月住了 2 晚
MANAGER 於 2024年4月5日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

2/10 很糟糕

Carrie

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stained carpet, fridge and toilet didn’t work. Staff were rude, especially manager. Breakfast was yogurt and rotten apples. Terrible, terrible. Don’t waste your money.
於 2024 年 3 月住了 2 晚
Assistant Manager 於 2024年4月1日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 不錯哦

Dave

不喜歡：整潔度和住宿環境和硬體
The room was quiet and the beds were comfortable. The general appearance of the interior of the lobby, halls and room was shabby. Carpet was old with many wear spots and stains. The shower in our room had mold in every crevice and there were 6 large cracks in the shower walls. The cracks had been repaired but the repairs were obvious and not done well. The continental breakfast was lacking. Patron made waffles and microwave biscuits were the only hot items. Cold cereal, mush and yogurt were the remainder of the choices. The juice machine had four choices but only two worked and the orange juice ran out rapidly. I would not stay there again.
於 2024 年 3 月住了 2 晚
Assistant Manager 於 2024年4月1日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 有夠讚

Oanh，san antonio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place and convenient location
於 2024 年 3 月住了 6 晚
MANAGER 於 2024年3月25日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Linda

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
It was convenient to places we wanted to go. Clean. Friendly staff. Breakfast had basic needs but not as many choices as some places.
於 2024 年 3 月住了 1 晚
MANAGER 於 2024年3月25日回覆
. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 不錯哦

richard

於 2024 年 3 月住了 2 晚
MANAGER 於 2024年4月13日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Wilma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant stay!
The staff was very friendly! We were given a first floor room last minute. Very quiet! Breakfast was sufficient. We actually stayed there twice in one week. On the way to our destination and then on the way back. We’ll definitely stay there again!
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月25日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 有夠讚

Wilma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was friendly and accommodating! Will definitely stay there again!
於 2024 年 2 月住了 1 晚
MANAGER 於 2024年2月18日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度
Room not checked/cleaned well at all
There were dirty socks in the wardrobe that almost made me sick by the smell when I opened it up. The toilet was dirty and the chair was badly stained. I would not stay here again
於 2024 年 1 月住了 1 晚
Assistant Manager 於 2024年2月9日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 不錯哦

Danielle

家庭旅遊
於 2024 年 1 月住了 1 晚
MANAGER 於 2024年1月25日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
MANAGER 於 2024年1月25日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Veronica

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月21日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 一般般

真實旅客

商務旅客
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月21日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 有夠讚

Jason

家庭旅遊
喜歡：整潔度、員工素質和設施服務
於 2024 年 1 月住了 1 晚
HOTEL MANAGER 於 2024年1月12日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 有夠讚

Paul

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice location
於 2024 年 1 月住了 2 晚
HOTEL MANAGER 於 2024年1月12日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 很糟糕

Michelle

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beware, Bedbugs and filth!
Beware, Bedbugs and filth! We stayed at this hotel on January 4th 2024. We booked this online as it had good reviews, we live hours away from this area. I cannot see how anyone could rate this hotel anything other than HORRIBLE! Upon arriving in the room, we found it appearing mostly clean, but a bit dingy. The bathroom mirror was loose, neither of the stoppers in either sink function, and the bathroom sink had a clog. That was what was apparent immediately, however the horrors that followed were much worse. We went to bed, my wife and I on one bed, and our special needs (Autism) son on the other bed. The next morning, we checked out then a couple hours later noticed red dots on our son’s neck, upon further investigation, he had them all over his entire body. These were bites from bed bugs. Evidently the mattress has not been changed like they are supposed to and was completely infested. Our son cannot communicate with us to tell us, we had to find this out on our own. We called the hotel, and they were aggressive and extremely rude, using profanity, and not taking any responsibility for the condition of their hotel. We stated that the hotel was ghetto, they responded with “well you stayed here, what does that say about you? This was one of the worst experiences we have ever encountered, and the way they responded to our complaints was extremely unprofessional and completely ridiculous. Do not stay at this hotel, ignore any good reviews
於 2024 年 1 月住了 1 晚
ASSISTANT MANAGER 於 2024年1月12日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
HOTEL MANAGER 於 2024年1月12日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 不錯哦

Jennie

喜歡：整潔度、員工素質和住宿環境和硬體
Just a short stay for the holiday. Could use some handrails in the bathroom. Alarm clocks & a tv guide. Overall it was nice.
於 2023 年 12 月住了 2 晚
Assistant Manager 於 2023年12月28日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Evelyn

家庭旅遊
The staff was great
於 2023 年 12 月住了 2 晚
Assistant Manager 於 2023年12月28日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 不太好

Michael

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Not so great, will stay elsewhere next time
Check in was very unfriendly. We arrived at 1:20 and were laughed at by women at the front desk who didn’t look or check her computer to see if anything was available early. In a nasty tone, again without looking up, told us that check in was 3:00. The hotel was empty!! We were given a wheelchair room but didn’t ask for it. The bathroom tub was very worn and old. Breakfast wasn’t worth the time!!!
於 2023 年 12 月住了 2 晚
Assistant Manager 於 2023年12月26日回覆
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Dave

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月18日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Rachel

喜歡：整潔度、員工素質和住宿環境和硬體
Very friendly staff and clean
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月18日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 有夠讚

sharon

於 2023 年 11 月住了 2 晚
Assistant Manager 於 2023年12月11日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

Shannon

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was very nice.
於 2023 年 11 月住了 2 晚
HOTEL MANAGER 於 2023年11月30日回覆
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 不錯哦

Fernando

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Wast all good Jus one thing wast not clean on the walls need clean the dust
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月28日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 有夠讚

jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff. The room was very clean and comfortable. The water pressure was extremely strong. Breakfast could have a little more option but stu decent.
於 2023 年 11 月住了 1 晚
Assistant Manager 於 2023年11月20日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

2/10 很糟糕

Paul

於 2023 年 11 月住了 1 晚
Assistant Manager 於 2023年11月14日回覆
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

6/10 一般般

Ron

喜歡：整潔度和員工素質
Water pressure was too hard and shower had multiple cracks. All else was not bad
於 2023 年 11 月住了 2 晚
Assistant Manager 於 2023年11月8日回覆
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.