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薩默賽德溫德姆戴斯套房飯店的評分

2 out of 5
薩默賽德溫德姆戴斯套房飯店
311 Market St, Summerside, PE

評論

7.4

不錯哦

10 分,有夠讚;43 則評論中有 13 則" "
8 分,不錯哦;43 則評論中有 11 則" "
6 分,一般般;43 則評論中有 12 則" "
4 分,不太好;43 則評論中有 6 則" "
2 分,很糟糕;43 則評論中有 1 則" "

7.8/10

整潔度

8.4/10

員工素質

6.6/10

設施服務

7.0/10

住宿環境和硬體

7.2/10

環保程度

評論

8/10 不錯哦

Denise

喜歡:整潔度、員工素質和設施服務
Definitely a 3 star, but if you’re looking for a comfy bed in a clean hotel near the arena for a decent price…this is it! It’s an older hotel and it shows in spots but it’s good where it matters.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月20日回覆
Thanks for staying with us Denise. Glad you had a good experience overall with us. We're constantly trying our best to enhance the guests' experience, hope we will have an opportunity in future to welcome you back:)

6/10 一般般

Sylvia

Asked for the receipt, had to wait for the housekeeping staff to check the room and then my husband had to use the bathroom after they checked so we had to wait another five minutes while the counter hostess went up and checked the bathroom again to make sure he didn’t steal a facecloth or something. Insulting and ridiculous. Kind of shabby and tired looking place. Bathtub drain was stained and no counter space for hair dryer or straightener.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月19日回覆
Greetings, Apologies for the inconvenience. When we were checking out, we were told the room was empty. But then, the lady ( guest) asked the housekeeper to stop because the gentleman needed to use the washroom. That's why we couldn't check the room right away. The lady also asked for the receipt, which caused the delay. Thanks for your understanding.

2/10 很糟糕

Lisa

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very old common areas not updated elevator unsafe breakfast area very dirty
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月13日回覆
Dear Lisa,Thanks for taking time to share your review with us! We apologize for the inconvenience you experienced during your stay. Please know that we try our best to provide a comfortable stay for all our guests. We hope to provide a better experience during your next visit.Kind regards :)

10/10 有夠讚

Kailey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月11日回覆
Dear, Kailey!Thank you so much for taking the time to share your experience with us. We are glad to hear you enjoyed your stay with us!Have a great day ahead!Regards,Front Desk

10/10 有夠讚

Anthony Eustace

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cleanness and front desk staff very helpful and friendly.The location was great,you have a very beautiful lay out at front you could sit around and enjoyed the view and have a cup of coffee,i love the property.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月2日回覆
Thankyou for your Feedback and we are glad that you had a good experience. We look forward to welcoming you back again :)

10/10 有夠讚

Fleur Angeli

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
spacious rooms with smart tv
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月2日回覆
Thankyou for your Feedback and we are glad that you had a good experience. We look forward to welcoming you back again :)

8/10 不錯哦

Natalie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed my stay here. I got a ocean view room with 2 queen beds and it was such an amazing view AND the room was HUGE. The staff members great as well. Always asking if my stay is good or if I needed anything else to enjoy my stay. The hotel seemed newly renovated so some areas seemed missed or still in the designing process. Also the bed frame seems like it was made of metal and not of wood so when moving around the metal would make noise. Nothing too terrible for me but may annoy another traveller. However 9/10 for my stay, would go again!
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月29日回覆
Dear Natalie,Thank you for staying with us and your fantastic review! We’re delighted to know that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back!Kind regards,Front DeskDays Inn & Suites Summerside

8/10 不錯哦

Cory

喜歡:整潔度、員工素質和設施服務
The hotel has lots of small things that are unfinished as in tile , paint and so forth . Needs a bit of refinement.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月28日回覆
Thank you for your feedback, We appreciate your stay with us. We are always looking for ways to enhance our services, will certainly be consider your feedback in our in our ongoing improvements

10/10 有夠讚

rosalind

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice rooms for a reasonable price that includes a good breakfast.
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月28日回覆
Dear Rosalind, Thank you for your time to provide us with your feedback. We're glad you enjoyed our room and appreciated our breakfast. We appreciate your stay with us. Looking forward to welcoming you again!Thank you

10/10 有夠讚

Antoon,Red Deer County

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to everything in town.
於 2024 年 4 月住了 4 晚
Front Desk 於 2024年4月27日回覆
Thank You for your Feedback. We are glad that you have enjoyed your stay with us. We look forward to welcoming you back again :)

6/10 一般般

Katherine

團體旅遊
Trying to update but still a very old building.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月22日回覆
Hi, Katherine!First and foremost thank you for feedback and staying with us.Your review have been shared to the concerned management for further enhancement.Regards,Front Desk

6/10 一般般

Tara

喜歡:整潔度和員工素質
Elevator was sketchy..door didnt open a couple times. Rat traps downstairs by the dining room. Room was nice. Staff was friendly.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月22日回覆
Dear Tara , thank you for taking the time to provide your valuable feedback and bringing this to our attention. We sincerely apologize for the inconvenience you faced in regards to elevator and presence of rat trap, we take hygiene and guest comfort seriously and are addressing the issue promptly. We are grateful that you mentioned about our rooms .We hope to provide a better experience during your next visit.

8/10 不錯哦

Katie Jo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月22日回覆
Thankyou for sharing your feedback with us! We hope to have the opportunity to welcome you back in the future and exceed your expectations.

4/10 不太好

Ben

不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月22日回覆
Dear Ben, Thank you for your time to provide us with your feedback. We appreciate your stay with us.

4/10 不太好

Sandy

商務旅客
不喜歡:整潔度和設施服務
The room looked okay, but the bare floors and lack of decor caused a lack of the cozy feel that one expects from a hotel room. The floors were dirty and there seemed to be a slight smell that could possibly be a urine smell that was off putting. Even though there was a TV in the room, this hotel didn't offer any cable restricting the TV to only signing into our own streaming services such as Netflix. I prefer not to sign into my streaming services in public spaces as my password could remain in the device for future guests. Overall it was an okay stay, but nothing special. 6\10
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月18日回覆
We appreciate your feedback and apologize for any inconvenience caused by the lack of decor and cleanliness issues. Rest assured, we'll address these concerns promptly to enhance the overall experience. Your input regarding streaming services will also be considered for future improvements.

6/10 一般般

Michael

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月19日回覆
Dear Michael,Thanks for Staying with us and leaving your feedback. Kind Regards

10/10 有夠讚

Sharon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Annoying loitering (loud) outside main entrance, late at night...... lots of talk, BUT when I rang main desk from my room, the attendant was sympathetic and quickly dealt with the issue. Very pleasant staff and well-appointed and clean!
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月15日回覆
Good Evening, Sharon!Thank you for your feedback. We appreciate your stay with us. We happy that you liked your stay in Days Inn Summerside.Looking forward to see you again in our hotel.Have a wonderful day ahead.Regards,Front Desk Team,Days Inn Summerside

6/10 一般般

Janet

於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月6日回覆
Hello Janet,Thanks for leaving feedback with us. Appreciate it.Kind regards

4/10 不太好

Carolyn

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Elevator did not work. 60 year old woman had to climb 4 flights of stairs several times with luggage & no assistance from staff. Internet did not work, no TV without internet. Renovated rooms looked nice & were clean . Room extremely cold & took hours to heat up. Metal beds made horrible banging sounds when you sat on them but beds were comfortable. Breakfast was excellent. Not enough parking for the hotel. Main part of hotel was renovated but 2 building on either side of hotel looked like they needed to be condemned. Not enough room to sit in breakfast area. Was not told that a $200 fee would be added to my bill. Hotel listed as a luxury suite. Not by any stretch of my imagination is this true.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月13日回覆
Dear Carolyn,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address each concern to improve our services. We regret that the elevator was out of service and our team didn't assist you adequately. We'll reinforce training to ensure better support in such situations.Regarding the internet and TV issues, we're actively working on enhancing connectivity and entertainment options. We're glad you appreciated the renovated rooms' aesthetics and cleanliness. We'll investigate the heating and bed noises promptly to rectify the situation.We're delighted you enjoyed the breakfast, but we understand your frustration with the parking and seating limitations. We'll explore solutions to improve these aspects. We apologize for any confusion regarding additional fees; transparency is crucial, and we'll ensure clearer communication moving forward.We value your input as it helps us strive for excellence. We hope you'll consider giving us another chance to exceed your expectations in the future.Warm regards, Front Desk

8/10 不錯哦

Nythanual

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月16日回覆
Dear Nythanual,Thanks much for your positive feedback, glad you enjoyed staying with us. Kind Regards,Front Desk

6/10 一般般

Teela

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月16日回覆
Thanks for leaving the review, Teela! We hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards, Front Desk

6/10 一般般

Jeffrey

家庭旅遊
喜歡:整潔度
不喜歡:員工素質和設施服務
Convenient location to Downtown and waterfront. Great Breakfast included. Excellent variety, comfortable seating area and well attended, providing more and hot entries items and choices. Very loud in ajoing rooms till after midnight. This must be just the luck of the draw, however. Internet and room TV down for several hours at prime viewing time 6-9 pm
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月10日回覆
Dear Jeffrey, Thank you for sharing feedback with us! We're glad you enjoyed our service, location, breakfast, and comfortable seating area. But, we really apologize for the inconvenience regarding the noise in adjoining room and untimely internet server down during that day. However, we have addressed the issue to ensure better experience for our guests. We hope to welcome you back in future.Kind regardsFront DeskDays inn & Suites

4/10 不太好

Daniel

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was really dirty. Renovations cheap and low quality.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月9日回覆
Dear Daniel, Thank you for your review. We are really sorry to know that your experience was below satisfactory, and we could not meet your expectations. Please know that we have taken your feedback seriously and have shared with the management on further enhancements. We hope you choose to stay with us again whenever your traveling journey brings you back to Summerside, so that we can provide you with a better experience.Regards,Front DeskDays Inn & Suites Summerside

6/10 一般般

Julie

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Property is currently being renovated but it's not done completely (example : bathroom with bathtub from the 80s). Noise outside, bar nearby and many police cars passing by many times ... will not go back there
於 2024 年 3 月住了 3 晚
Navneet Kaur 於 2024年3月25日回覆
Thankyou for taking out time to share your feedback with us. We sincerely apologies for the inconvenience caused by the ongoing maintenance and noise disturbance during your stay. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectation in this regard.We understand how disruptive external factors as mention in the feedback can impact the overall experience. Rest assured we are actively addressing these concerns to minimize any future disturbance. We hope that you will consider giving us another opportunity to exceed your expectation in the future. Please feel free to call us directly if there is anything else we can do to make the amends for your recent experience.

6/10 一般般

Heather

喜歡:員工素質
不喜歡:住宿環境和硬體
Renovated property, had to switch rooms because one did not have hot water. Next room did not have a hall light. Good for a place to lay your head.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月20日回覆
Dear Heather, thank you for taking the time to provide your valuable feedback and bringing this to our attention. We sincerely apologize for the inconvenience you faced. To address the mentioned concern, we have forwarded your comments to our management to solve the issue. We hope to provide a better experience during your next visit. Regards, Front Desk Days Inn & Suites Summerside

8/10 不錯哦

Mark

商務旅客
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Internet was not very good, and not to be able to watch cable TV was very disappointing.
於 2024 年 3 月住了 1 晚
Tushar 於 2024年3月14日回覆
Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate it and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you experienced with internet and cable TV. We'll certainly address these issues and hope to welcome you back for an even better stay in the future.Regards,Front DeskDays inn & Suites Summerside

6/10 一般般

Patricia

商務旅客
喜歡:整潔度和員工素質
不喜歡:設施服務
Clean, renovated room. The hotel itself had a very strong smell, like a floral air freshener but it did not smell good.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月13日回覆
Dear Patricia,Thank you for your feedback via Expedia.We are grateful that you commented on our cleanliness and liked the renovated room.However, in regards to the floral air freshener I have passed on the feedback to the concerns for changes in near future.We are looking forward to welcome you back again.Kind regards,Front Desk Team

10/10 有夠讚

Tanvi

於 2024 年 2 月住了 3 晚
Tushar 於 2024年3月25日回覆
Dear Tanvi, Thank you for your fantastic 5- star review! We’re delighted to know that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back!Regards,Front DeskDays Inn & Suites Summerside

8/10 不錯哦

albert

喜歡:整潔度、員工素質和住宿環境和硬體
It wasn’t too bad. The breakfast could have been better.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月20日回覆
Thank you for sharing your feedback. We appreciate your stay with us. We are always looking for ways to enhance our services, and your comments about breakfast will certainly be considered in our ongoing improvements. if you have any suggestions, we would love to hear them. Looking forward to welcoming you again!

10/10 有夠讚

jonathan

喜歡:整潔度、員工素質和住宿環境和硬體
all was good
於 2024 年 1 月住了 2 晚
Front Desk 於 2024年2月3日回覆
Thank you for your stay with Days Inn. We glad you enjoyed to stay with us. Waiting for your stay with us again.Front Desk,Days Inn, Summerside

10/10 有夠讚

edward

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was nice and centrally located. only bad thing and wasnt that bad was took a while for the hot water to come but when it did it was plenty hot. i would definately stay again
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月25日回覆
Thank you for your stay with us. We are appreciate your stay with us, and thank you for your review. Waiting to see you again in Days Inn, Summerside.

10/10 有夠讚

Noah

於 2024 年 1 月住了 2 晚
Front Desk 於 2024年2月24日回覆
Dear Noah,First and foremost Thank You for review via Expedia. We are glad that you have enjoyed your stay with us. We look forward to welcome you back again.Regards, Front Desk Team

4/10 不太好

Janice

家庭旅遊
喜歡:整潔度
no hot water in shoiwer
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年2月24日回覆
Dear Janice,Thank you for your time to provide us with your comments. We truly appreciate and value for feedback. We are sorry that there wasn't hot water coming out in shower. We have forwarded your comments to our maintenance team to rectify the issue.We sincerely apologize for the shortcomings and look forward to welcome you back.Regards,Front Desk Team.

8/10 不錯哦

Serge

喜歡:整潔度、員工素質和住宿環境和硬體
Good price
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年2月24日回覆
Dear Serge,Thank you for your valuable feedback. We are glad that you were happy with the price and your stay with us.We look forward welcoming you back again in near future.Regards,Front Desk Team.

8/10 不錯哦

rosalind

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was newly renovated except the bathtub. I assume that will also be renovated. There was a copper fitting and a little debris from installing the toilet still on the floor. I am sure once all the renovations in the building are completed that it will be a wonderful place to stay. Also the blinds with the scenery pictures are a really nice touch.
於 2023 年 12 月住了 2 晚
Front Desk 於 2024年1月25日回覆
Thank you for your stay with Days Inn, Summerside. Thank you for your review, we will make sure that this problem will be solve by our team. Hope to see you again in our hotel soon.

10/10 有夠讚

Devin

情侶出遊
喜歡:設施服務
Amazing
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月4日回覆
Thank you so much for the review! We'd love to see you again! Thank you again for staying with Days Inn Summerside! Have a lovely day!

8/10 不錯哦

Lisa-Marie

喜歡:員工素質和客房舒適度
不喜歡:整潔度
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月8日回覆
Hi Lisa,Thank you for your feedback. We hope to see you soon again at Days Inn Summerside

6/10 一般般

Doug

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Front Desk 於 2023年12月1日回覆
Thank you for your feedback Doug. We hope to see you again during your next visit in Summerside.

10/10 有夠讚

Harold

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Front Desk personnel friendly and helpful.
於 2023 年 10 月住了 1 晚
Jash 於 2023年10月20日回覆
Hello Harold,Thank you for your great review score. We are so glad you enjoyed your stay with us. We hope to see you again sometime in the future!