Chalets in Summers County

"The property was clean and well maintained. The bad thing was the bed and the pillows. They were terrible and didn't have a good night's sleep! The bed was hard and the pillows were too big. The elevators were out of order. Not worth the price we paid. Definitely not one of Hilton's."

"Fr"

"I have always wanted to go to this hotel! It was clean. Staff were super friendly. The property was beautiful! "

"Very dirty, over booked and didn’t have the room we reserved."

"Family of seven had its needs met for a quick stay in Beckley. Desk staff were great, rooms were clean (some need updating), and breakfast was good. "

"Everything was great. We left before they were serving breakfast, but the staff offered items we could take with us on the road. Kudos to the staff for going above and beyond. Will stay there again when traveling thru the area. "

"ROACHES! We arrived around 1:00 AM after traveling for about eight hours. At check-in, we were informed that the hotel was fully booked due to an overbooking issue. The front desk staff offered us a room with a door that was jammed and would not open or close properly. Because it was very late and we were exhausted, we accepted the room. Shortly after entering, we noticed small bugs in the sink and shower area. At the time, we were unfamiliar with what they were and did not immediately realize they might be roaches. The following morning, we noticed additional bugs in the sink, along the crease where the soap holder was located, and in the light fixture above the shower. The most concerning moment occurred when unplugging the hotel hair dryer to use my own. Approximately 10 very small bugs scattered from behind the outlet area. After researching later, the bugs appeared consistent with roaches. We checked out as soon as possible after discovering this. We were especially disappointed because we stayed at this hotel previously while traveling through the area and had a positive experience. Unfortunately, this visit was very different. We did not report the issue at checkout because we were focused on leaving quickly, but wanted to share this experience so others are aware."

" For the price it was good!"

"AC unit is pretty loud but cools. Mattresses are pretty worn and lumpy. Otherwise, a decent experience. "