2/10 很糟糕
Esther，Pensacola
2025 年 8 月 25 日
不喜歡：整潔度、員工素質和住宿環境和硬體
I booked this stay a couple weeks before my arrival and my credit card was charged at that time. When I arrived, it took over an hour to check in because on their system, it didn't show that I had paid even though I had a reservation. I showed them the confirmation and even the payment, but it still wouldn't let them release the room to me. I also had to pay a $100 dollar deposit. The desk clerk (Keyshawn) was EXTREMELY PROFESSIONAL, HELPFUL and POLITE! He called his manager who apparently couldn't help him and directed him to call Expedia (your company). It didn't seem like Expedia could resolve the problem either.
Esther
於 2025 年 8 月住了 1 晚