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Reviews of Best Western Plus Executive Hotel & Suites

3 out of 5
Best Western Plus Executive Hotel & Suites
1200 Pintail Street, Sulphur, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 528 reviews" "
Rating 8 - Good. 145 out of 528 reviews" "
Rating 6 - Okay. 40 out of 528 reviews" "
Rating 4 - Poor. 12 out of 528 reviews" "
Rating 2 - Terrible. 9 out of 528 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Renea on 2024/4/27
Thank you for leaving a review! We try our very best to go above and beyond for our guests and hope that we did that for you. We can’t wait to see you again soon!

6/10 Okay

CHRIS

Business traveler, Traveled with family
Nice
Stayed 1 night in Mar 2024
Response from Renea on 2024/4/2
Thank you for your review! We’re so sorry that your experience did not match your expectations and hope you give us another chance to provide you with superior service the next time you’re in the area.

6/10 Okay

Allyson

Stayed 1 night in Mar 2024
Response from Renea on 2024/4/24
Thank you for your review! We’re so sorry that your experience did not match your expectations and hope you give us another chance to provide you with superior service the next time you’re in the area.

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Renea on 2024/3/30
Thank you for the great rating. We are glad that you chose us for your hotel needs and hope you will choose us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 1 night in Mar 2024
Response from Renea on 2024/3/25
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renea on 2024/3/25
We were happy to have you! Please come back and see us soon!

10/10 Excellent

Kelly, Sulphur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & clean. Nice & helpful staff.
Stayed 1 night in Mar 2024
Response from Renea on 2024/3/11
Thank you for the great rating. We are glad that you chose us for your hotel needs and hope you will choose us again in the future.

8/10 Good

Roshonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was good and beds are comfortable. Please consider different breakfast choices.
Stayed 2 nights in Feb 2024
Response from Renea on 2024/2/19
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

8/10 Good

Desha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Renea on 2024/2/20
Thank you for leaving a review! We try our very best to go above and beyond for our guests and hope that we did that for you. We can’t wait to see you again soon!

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Renea on 2024/2/17
We were happy to have you! Please come back and see us soon!

8/10 Good

Natalie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good if you are not planning on breakfast
Trip was from Fri. Feb 2 to Sat. Feb.3, 2024. Check in was smooth and lady at desk very friendly. Rooms dated, but clean. Beds and bedding fairly comfortable. This was the best part of the visit. Sat. morning staff not very attentive. Noted staff getting coffee, depleting coffee and not having any for guest. Running out of things at breakfast and not replenishing. Also strong smell of marijuana in breakfast area. Probably the poorest service I have ever encountered at a hotel.
Stayed 1 night in Feb 2024
Response from Renea on 2024/2/8
Thank you for your review! We’re so sorry that your experience did not match your expectations and hope you give us another chance to provide you with superior service the next time you’re in the area.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice breakfast and staff was very pleasant as well as helpful. Nice place. We would stay there again. Bed was very comfortable
Stayed 1 night in Jan 2024
Response from Renea on 2024/1/26
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Renea on 2024/1/29
Thank you for the great rating! Come back and see us again!

10/10 Excellent

Tennille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renea on 2024/1/19
We were happy to have you! Thank you for the great rating! Please come back and see us soon!

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it!
The service was great, the bed was very comfortable and they had an awesome latte machine during breakfast.
Stayed 1 night in Jan 2024
Response from Renea on 2024/1/19
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

2/10 Terrible

Robert

Stayed 1 night in Jan 2024
Response from Renea on 2024/1/26
Thank you for your review! We’re so sorry that your experience did not match your expectations and hope you give us another chance to provide you with superior service the next time you’re in the area.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I stayed at this hotel the breakfast was good and the area of where this hotel is located was good, not to far from Walmart if you needed to go and their were places close to go out to eat if you wanted and it was not that far from the golden nugget casino.
Stayed 5 nights in Dec 2023
Response from Renea on 2024/1/19
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. Staff was friendly and very accommodating. Suite was large and bed was very comfortable. We would stay there again.
Stayed 1 night in Jan 2024
Response from Renea on 2024/1/4
We were happy to have you! Thank you for the great rating! Please come back and see us soon!

8/10 Good

Jonathan

Traveled with family
Had to go ask for towels!!!!!!!!
Stayed 2 nights in Dec 2023
Response from Renea on 2024/1/4
We are happy to hear you had a mostly positive experience! By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you choose us again when you’re in the area!

10/10 Excellent

Darrian

Stayed 1 night in Dec 2023
Response from Renea on 2023/12/25
We were happy to have you! Please come back and see us soon!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. The complimentary breakfast was good. Good value compared to other chains considering everything that is included.
Stayed 2 nights in Dec 2023
Response from Renea on 2023/12/23
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Raphael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real friendly staff and clean hotel
Stayed 1 night in Dec 2023
Response from Renea on 2023/12/23
We were happy to have you! Please come back and see us soon!

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and affordable room rates. Clean premises. Staff friendly and accommodating. Norma does a great job with breakfast menu. Enjoyed the stay
Stayed 2 nights in Dec 2023
Response from Renea on 2023/12/8
Thanks for leaving a review and mentioning Norma. You’re right, Norma is always going above and beyond. We’ll be sure to share your praises with them!

10/10 Excellent

gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/29
We were happy to have you! Please come back and see us soon!

10/10 Excellent

Yasmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff (Frank) and loved the convenience of being able to check out board games for the kids. The breakfast buffet was top notch!
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/29
Thanks for leaving a review and mentioning Frank. You’re right, Frank is always going above and beyond. We’ll be sure to share your praises with them!

10/10 Excellent

Jonae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was awesome and the staff went out their way to make my stay pleasant
Stayed 4 nights in Nov 2023
Response from Renea on 2023/11/29
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Kamile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/29
Thank you for the great rating! Come back and see us again!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that Wi-Fi did not connect. Other than that the stay was lovely.
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/21
We are happy to hear you had a mostly positive experience! By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you choose us again when you’re in the area!

8/10 Good

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night and was pleasantly surprised by the comfort of the bed, the cleanliness of the hotel, and the decent breakfast with a variety of options. The entry driveway to the hotel is a bit weird and the area surrounding it is alright. Easy access to freeway.
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/17
We were happy to have you! Please come back and see us soon!

8/10 Good

Irena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good for an overnight stop on our trip west. The room was good and the bed was comfortable.
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/17
We were happy to have you! Thank you for the great rating! Please come back and see us soon!

10/10 Excellent

Waylon

Stayed 1 night in Nov 2023
Response from Renea on 2023/12/8
Thank you for the great rating! Come back and see us again!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Renea on 2023/11/14
Thank you for the great rating! Come back and see us again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Renea on 2023/11/13
Thank you for the 10’s! Hope to see you again soon!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was outstanding
Stayed 1 night in Oct 2023
Response from Renea on 2023/11/6
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from FRANK on 2023/11/1
THANK YOU VERY MUCH MR. CHARLES FOR THE GREAT REVIEW.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Very responsive! The breakfast provided was delicious and very warm.
Stayed 3 nights in Oct 2023
Response from Renea on 2023/11/4
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Renea on 2023/10/20
We were happy to have you! Please come back and see us soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean and comfortable room
Stayed here as a stopover on a long drive and was pleasantly surprised. Clean and comfortable room. Friendly and courteous staff. Free breakfast and free laundry facilities
Stayed 1 night in Oct 2023
Response from Renea on 2023/10/19
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Darlene

Stayed 1 night in Oct 2023
Response from Renea on 2023/11/6
We were happy to have you! Thank you for the great rating! Please come back and see us soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The night guy wasn't enjoying us at all! He didn't have a sense of humor but hey I guess we all are just trying to make it! It was a good hotel, clean and good location!
Stayed 1 night in Aug 2023
Response from Renea on 2023/10/10
Thank you for leaving a review! We try our very best to go above and beyond for our guests and hope that we did that for you. We can’t wait to see you again soon!

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a nice area and great for the price. The thing we did not like was that there was old food from a previous guest in the refrigerator
Stayed 1 night in Oct 2023
Response from Renea on 2023/10/9
We are happy to hear you had a mostly positive experience! By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you choose us again when you’re in the area!

6/10 Okay

Heena

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room smelled and was not clean
Stayed 1 night in Oct 2023
Response from Renea on 2023/10/9
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service, so by you telling us what you like and didn't like that gives us a chance to deliver a superior experience for you and other guests in the future. We hope you choose us again when you’re in the area.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at check in was very nice and professional to me. The room was excellent- large, spacious, & clean. The bathroom was alittle small for a suite but that is my only complaint. Bed and pillows were very comfortable ( I wish I had them at my house) just a lovely experience- I will recommend to my friends & family!
Stayed 1 night in Sep 2023
Response from Renea on 2023/9/28
Thank you for leaving a review! We try our very best to go above and beyond for our guests and hope that we did that for you. We can’t wait to see you again soon!

10/10 Excellent

carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i enjoyed staying it was peaceful and comfortable. We had a great breakfast. waffle, biscuits, sausage and egg and coffee. We will be back.
Stayed 1 night in Sep 2023
Response from Renea on 2023/9/28
Thank you for the kind words! They mean a lot to us, and we appreciate you taking the time to write this review. We hope to see you again soon!

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Sep 2023
Response from Renea on 2023/9/18
Thank you for leaving a review! We try our very best to go above and beyond for our guests and hope that we did that for you. We can’t wait to see you again soon!

10/10 Excellent

Bob

Stayed 2 nights in Sep 2023
Response from Renea on 2023/10/9
Thank you for the great rating. We are glad that you chose us for your hotel needs and hope you will choose us again in the future.

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from FRANK on 2023/8/30
THANK YOU VERY MUCH HAPPY YOU ENJOYED YOUR STAY WITH US . PLEASE COME SEE US AGAIN.

10/10 Excellent

Todd

Stayed 1 night in Aug 2023
Response from Renea on 2023/9/18
Thank you for the wonderful review and for taking the time to share your feedback with us! Our priority is customer service, and we are ecstatic that we met that mark! Kind people like you make our job a pleasure!

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Renea on 2023/8/16
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

6/10 Okay

Yajaira

Traveled with partner
Liked: Staff & service, property conditions & facilities
Location is close to the highway. We saw a finger nail clipping on the floor near the door. That tells me the room was not vacuumed and cleaned properly. The room is hot. We had the ac unit turned down to lowest setting and woke up hot. I did not get a good night rest.
Stayed 1 night in Aug 2023
Response from Renea on 2023/8/14
Thank you for your review! We’re so sorry that your experience did not match your expectations and hope you give us another chance to provide you with superior service the next time you’re in the area.