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日落山之家的評分

4 out of 5
日落山之家
231 Sunset Hill Road, Sugar Hill, NH

評論

8.8

有夠讚

10 分，有夠讚；917 則評論中有 532 則" "
8 分，不錯哦；917 則評論中有 249 則" "
6 分，一般般；917 則評論中有 90 則" "
4 分，不太好；917 則評論中有 30 則" "
2 分，很糟糕；917 則評論中有 16 則" "

9.2/10

整潔度

9.4/10

員工素質

7.6/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Peonie

於 2023 年 5 月住了 1 晚
Judy 於 2023年6月1日回覆
Thank you for staying with us.

8/10 不錯哦

Deborah，Johnston

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The views of the White Mountains from this site were stunning! The place was interesting given the history of it. The staff were very nice and dinner was really good. Due to the age of the building there were some aspects less desirable like very small bathrooms, and that you could hear people move above you, but overall enjoyed staying here
於 2024 年 5 月住了 1 晚
Judy 於 2024年5月13日回覆
Thank you for staying with us...Glad you enjoyed your stay.

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful location
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月13日回覆
We are happy you enjoyed your stay

10/10 有夠讚

Sinara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Classic, clean, great service!
於 2024 年 4 月住了 2 晚
Judy 於 2024年4月13日回覆
Glad you enjoyed your stay

8/10 不錯哦

Denise，Woonsocket

喜歡：整潔度、員工素質和住宿環境和硬體
I decided to stay here to observe the eclipse. The staff for check in was very pleasant. the bartender, who also served as a waitress was also also very excellent and friendly. I briefly met the cook who was also very friendly. the property has two separate buildings, the larger one which has the office in the restaurant, and a smaller building next-door. The rooms are very clean and have a lot of beautiful old character. Overall, this place was very pleasant to stay at the only downfall was it was very easy to hear your neighbors in the other rooms but everyone was respectful and was quiet at night.
於 2024 年 4 月住了 2 晚
Judy 於 2024年4月10日回覆
Thank you for your feedback.Glad you enjoyed your stay

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月13日回覆
Thank you

10/10 有夠讚

Elena

喜歡：整潔度、員工素質和住宿環境和硬體
Charming, cozy and pet friendly. Our stay of choice in Franconia.
於 2024 年 3 月住了 2 晚
Judy 於 2024年4月3日回覆
Glad you enjoyed your stay,

8/10 不錯哦

Rebecca，Winterport

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful views, history to the area, comfortable room. We would love to stay here again.
於 2024 年 2 月住了 1 晚
Judy 於 2024年4月1日回覆
Glad you enjoyed your stay and yes come and visit us again!

10/10 有夠讚

Leita

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This is a very old beautiful building so be prepared for quirky things. But this is what is lovely about this old inn. The views are spectacular, and the lounge a bar area are fun. We had a lovely stay.
於 2024 年 2 月住了 2 晚
Judy 於 2024年2月26日回覆
Thank you for your input and yes we love our quirkiness and pleased that you enjoyed your stay.Hope to see you again

8/10 不錯哦

Jeffrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and venue. Very well maintained classic New England inn. Staff were very friendly, inn was very clean.
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月26日回覆
Glad you enjoyed your stay and hope to see you again

6/10 一般般

PETER

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Sunset Hill in February.
Bed was somewhat uncomfortable and then heat came on in middle of night and had to open window. Shower could use hotter water. Kiddos to staff for opening bar on demand.
於 2024 年 2 月住了 2 晚
Judy 於 2024年2月26日回覆
Thank you for your input

10/10 有夠讚

Lisa

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely one night stay. Will most likely stay here next year for our short NH trip instead of looking around. It was such a sweet place and had all the charm.
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月24日回覆
So glad you enjoyed your stay & hope to see you again!

6/10 一般般

Krystal

於 2024 年 2 月住了 1 晚
Judy 於 2024年2月24日回覆
thank you for staying and for your feedback

10/10 有夠讚

Alyson

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay, lovely friendly staff.
於 2024 年 2 月住了 2 晚
Judy 於 2024年2月24日回覆
Glad you enjoyed your stay with us.

8/10 不錯哦

Marie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family stay to visit the ice castle. Hotel stay is 20 minutes from ice castle. Very nice hotel with old charm.
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月18日回覆
Glad you enjoyed your visit.

4/10 不太好

Jodi

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月5日回覆
Sorry you did not enjoy your stay. We were surprised by your review as you were in one of our beautiful Master Suites.

6/10 一般般

Christian

喜歡：整潔度
不喜歡：員工素質
於 2024 年 1 月住了 1 晚
Judy 於 2024年2月5日回覆
thank you for your feedback

10/10 有夠讚

Tara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful, historic inn in the mountains
Lovely inn with a great view of the mountains. We were in the master suite and it was amazing, especially if you're a fan of taking long baths. :) The staff was really wonderful; they might have been a little understaffed at our weekend dinner there, our area of 3 groups of people waited quite a long time without seeing anyone. Overall a really lovely stay and would love to stay there again when we're in the area!
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月30日回覆
Glad you enjoyed your stay. Hope you can visit again!

10/10 有夠讚

Keith

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月30日回覆
Glad you enjoyed your stay

10/10 有夠讚

robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Judy 於 2023年12月20日回覆
Glad you enjoyed your stay...Hope to see you in 2024

10/10 有夠讚

Lindsay

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small town friendliness and a quaint, beautiful Inn. We will be back.
於 2023 年 12 月住了 1 晚
Judy 於 2023年12月5日回覆
Glad you enjoyed your stay.

6/10 一般般

Matthew，Buzzards Bay

家庭旅遊
喜歡：員工素質
不喜歡：設施服務
The décor doesn't match the character of the building. Property appears a bit rundown, and neglected. I believe it says there is breakfast available. Danish and coffee was what was available. Bathroom in my room was very small.
於 2023 年 11 月住了 2 晚
Judy 於 2023年11月28日回覆
Sorry you did not enjoy your stay. Our property is far from neglected nor run down. It is however a historic Inn that dates back to the 1800 which was updated in 2019 to bring a modern feel while keeping the history throughout. We no longer serve breakfast but provide complimentary coffee and pastries each morning.The Inn provides private bathrooms for all the room whilst some may be small.

10/10 有夠讚

Stacy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Judy 於 2023年11月10日回覆
So glad you enjoyed your stay! Hope to see you again.

10/10 有夠讚

Emily

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property
於 2023 年 9 月住了 1 晚
Judy 於 2023年11月2日回覆
Thank you, hope to see you again

8/10 不錯哦

Kristine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cute Inn but disappointing
We arrived at our Inn looking forward to enjoying the restaurant and bar and not having to leave on a rainy night. Unfortunately both the bar and restaurant were not open and our “upgrade” to compensate for the closure meant we got to carry our luggage up another flight of stairs to the top floor! The room and the Inn were very nice and clean, however, if there are no amenities such as a bar or restaurant, it is not conveniently located for other options.
於 2023 年 10 月住了 1 晚
Judy 於 2023年11月2日回覆
We do try reach out to all our guest when the restaurant is not open as well as offering a free upgrade.All local restaurant are with a 15 minute ride as well, and we have a list available at the front desk as well as a local delivery service.

6/10 一般般

Maisha

於 2023 年 10 月住了 1 晚
Judy 於 2023年11月2日回覆
We appreciate feedback as well

8/10 不錯哦

mary

於 2023 年 10 月住了 2 晚
Judy 於 2023年11月26日回覆
thank you for staying with us.

10/10 有夠讚

Rujuta

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly front desk. Property is clean and has a charm to it. Good views all around
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月23日回覆
Glad you enjoyed your stay.

6/10 一般般

Christine

喜歡：整潔度和員工素質
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月23日回覆
Thank you for your input.

6/10 一般般

Leigh

團體旅遊
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Amazing view....horrible beds.
Views in mid-October are amazing! This is a very traditional inn so if you are expecting an ice machine or fridge in your room you should look elsewhere.Staff was very friendly and the spaces clean, but the beds/pillows were not comfortable....at all.
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月21日回覆
Thank you for your feedback!

6/10 一般般

Michael，Silver Spring

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Upon arrival, no one was available to check us in, so the bartender actually found the key and let us in. Then we went to dinner and the waitress informed us she could not serve us because she was anticipating that she would have too many tables due to later reservations. So we ordered take out and ate it at one of the tables. While we had our dinner, there were only two other tables with customers. Then we went back to our room and the tv didn’t work. Not a good experience but the room we had was very large and comfortable.
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月20日回覆
Thank you for your feedback. We take pride that all of our staff members are trained to do multi jobs. The fall is the busiest time and reservations are required for dining. However, we were happy to hear you did to take out & that your TV was quickly fixed.

8/10 不錯哦

Patrick

喜歡：整潔度、員工素質和住宿環境和硬體
This property is more of a bed and pastry (staff makes homemade to offer with the coffee) rather than a hotel. Very unique and charming. Room was spacious and kept the character of its history. The bed was firm - we were worried it would be uncomfortable - but two nights proved no problem and we slept very well. The room had an air conditioner/dehumidifier that switched on routinely and was quite loud (although we got used to it). Staff was great and gave a history of the building and area. Multiple dining areas but limited times where food is offered. No fridge, microwave, or ice machine in rooms but one available in common area and buckets of ice available on request.
於 2023 年 10 月住了 2 晚
Judy 於 2023年10月21日回覆
Glad you enjoyed your stay and that you for feedback.

10/10 有夠讚

Jacqueline

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was magical in the fall. An old but clean inn on the most peaceful lot with a beautiful view of the mountains. I felt very safe here. The staff was friendly as well. I wish we could’ve stayed a couple more nights.
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月20日回覆
Glad you had a magical stay. Hope to see you again!

10/10 有夠讚

Amy

家庭旅遊, 親子旅遊
喜歡：整潔度和住宿環境和硬體
Gorgeous property and beautiful views. Loved our room- it was a big suite and perfect for a family of four.
於 2023 年 10 月住了 1 晚
Judy 於 2023年10月16日回覆
Glad you enjoyed your stay.

10/10 有夠讚

Kristin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely two night stay at this historical property. Comfy bed, great water pressure, morning views of the mountains out the window. Would stay again.
於 2023 年 10 月住了 2 晚
Judy 於 2023年10月16日回覆
Glad you enjoyed your stay...we hope to see you again

8/10 不錯哦

Rosalinda

於 2023 年 10 月住了 1 晚
Judy 於 2023年10月20日回覆
Thank you for staying with us & hope to see you again.

10/10 有夠讚

suzanne

於 2023 年 9 月住了 1 晚
Judy 於 2023年11月2日回覆
Thank you

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We enjoyed our stay - nice room at the rear of the property with stunning views of Cannon Mountain and beyond. Staff very helpful and attentive. Property is a charming old historic building which is well maintained. Great dinner and bar area with good selection of food and beer - restaurant is not open every day but there are ample eateries in Sugar Hill and Littleton. Complimentary coffee and tea is available all day as are small bakery bites at breakfast. This is a great location for exploring the White Mountains.
於 2023 年 10 月住了 3 晚
Judy 於 2023年10月12日回覆
Thank you for staying with us. We hope to see you again when your in the area.

6/10 一般般

Martin

情侶出遊
Property has two buildings, we were put in an older annex called Hill House. Exterior, especially entry way, needs cleaning up and painting. Dining room experience was not good. Made reservations for 6:00 PM, appettizers arrived but very subpar & had to send back, and we were not served meal by 7:30 PM so we left. Hostess was apologetic and professional, but appears to be due to lack of staffing. Hostess sent over a to-go meal to our room later so we at least had something to eat.
於 2023 年 10 月住了 2 晚
Judy 於 2023年10月12日回覆
Thank you for your comments. We are sorry you did not have a nice dinning experience but very glad that our hostess brought you a meal.

8/10 不錯哦

Kate

家庭旅遊
喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Judy 於 2023年10月9日回覆
Glad you enjoyed your stay

6/10 一般般

Neha

於 2023 年 10 月住了 1 晚
Judy 於 2023年11月2日回覆
We appreciate feedback as well

8/10 不錯哦

Brent

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Judy 於 2023年11月2日回覆
Thank you

8/10 不錯哦

Emilie，Sunnyvale

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We arrived late, so it’s hard to review, however the area is stunningly beautiful and this old building is quite charming! Comfortable room, lovely area to relax in for a quick breakfast.
於 2023 年 9 月住了 1 晚
Judy 於 2023年10月2日回覆
GLAD YOU ENJOYED YOUR STAY

2/10 很糟糕

Debora

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
When I set out to visit Sunset Hill House, I didn’t expect the experience I had. From reading previous reviews and the property’s answer to those reviews, I know that this will only serve as that - a review - and that no action will be taken towards making up for a bad experience, except a few paragraphs will probably be written in response in order to justify their take on things. To save you some time and effort: Yes, the view is beautiful. And yes, the mountains are breathtaking. Yes, the Inn looks wonderful on the outside. But how long will you be able to hide behind that? You are a business, and you are charging people quite a bit for the view they can get just from walking outside. I dare say the rustic, old-school experience of being handed an actual key as opposed to a keycard gives you a very welcoming, warm feeling when you arrive. But after going up two sets of stairs that are stained and dirty and look like they haven’t been cleaned in years doesn’t feel very welcoming. The room was clean! And that’s the least a great hotel should offer. But this is NOT a great hotel. I thought it was, but it is not. I had no hot water in my room. The bathroom was small, and that’s okay, but the shower was weak and again, did not get hot (not even warm until 10 minutes later). I understand you are a historic site, but there are steps you can take to bring your hotel up to par that won’t mess with the integrity of the building.
Judy 於 2023年9月22日回覆
Seems that this guest is making the rounds on review sites. As I have responded before, Thank you for your feedback. We never want our guest to be unhappy, but To wait and put such a ridiculous collection of complaints up after you spent 2 days with us, not once bringing anything to our attention. We would never force a guest to stay and would have been more than happy to accommodate you and checked you out and completely refunded you since you were not happy from the moment you arrived right down to an issue with our keys.In closing I hope that readers will see that this is just an unhappy person with life and not a justifiable review.

6/10 一般般

Steve

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Room was very nice. I was provided with a $20 voucher which I could not use because the dining room was unavailable due to a special event. Since the location of the inn was remote, I would have appreciated a note from the inn to let me know so that I could have stopped along the way to eat. Check-in was difficult as the staff was preparing for the special event.
於 2023 年 9 月住了 1 晚
Judy 於 2023年9月17日回覆
We do apologize for the mis-communication regarding the restaurant. We hope that your were able to enjoy most of your stay.

8/10 不錯哦

Carl，Shelton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had third floor room. No elevator to get heavy piece of luggage to and from our room. Room was nice but for me, being 6'5" tall, the area for the commode was too small. As it was in small place next to a jacuzzi we didn't use. Few dead flies in bathroom each day especially in the jacuzzi near the window (an easy fix). These things a minor compared to the beautiful setting and the lodge itself. Pleasant staff and beautiful dining facilities. Yes, I would go back.
於 2023 年 9 月住了 2 晚
Judy 於 2023年9月17日回覆
We are glad you were able to enjoy your stay all-be-it a few minor issues.

6/10 一般般

Glenn

情侶出遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
VERY old house (was placed in Hill House, next to main house), paint job desperately needed. All doors had problems. Room itself had old mattress. Clean room though, no issues there. Can’t complain about the locale or scenery, beautiful area. This particular house just needs work.
於 2023 年 8 月住了 1 晚
Judy 於 2023年8月14日回覆
Thank you for your input & yes this is a Historical Inn built in 1880 that has been updated in recent years as well, but we did kept the original doors and beautiful woodwork in this building and yes sometimes the doors can be tricky. We agree that the exterior is in need of painting and we are just waiting for a dry spell to be able to do so.

10/10 有夠讚

Janet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wine and Dinner
After traveling all day we truly enjoyed a glass of wine and a nice dinner without leaving the property. The room was nice and fit out needs. Just remember this is an old inn and there are no elevators.
於 2023 年 8 月住了 1 晚
Judy 於 2023年8月14日回覆
Glad you enjoyed your stay and hope to see you again!

10/10 有夠讚

Lisa

喜歡：住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Judy 於 2023年8月10日回覆
Glad you enjoyed your stay.

6/10 一般般

CAMIER

喜歡：整潔度
不喜歡：員工素質
Hôtel ancien, la salle de bain ressemble à un placard. Pas de petit déjeuner possible, et attention aux bonus donnés par hotels.com pour des achats de nourriture : il n'y a que très rarement de la restauration, donc ces bonus donnés ne servent à rien...
於 2023 年 8 月住了 2 晚
Judy 於 2023年8月10日回覆
Thank you for your input. We have nothing to do with what Hotels.com offers you, however the restaurant was open for your dining. We offer complimentary coffee and pastries each morning as well. Each room does offer private baths some being smaller than other.