My husbands and my son stayed one night for an event in Salem. Upon check in, no one was at the front desk (8:30 PM) so they rang the bell.
The lady who came out (no name tag) was belching loudly,which is quite unprofessional. When my husband presented the reservation number to her that had been made a week before, she told him she had no rooms and that she had told Expedia not to take reservations because we lose money. After MUCH discussion, she rudely said. "Give me your ID". Again she said I have no rooms. So after another discussion about how he had reservations ahead of time and it was past our cancellation period, she kept saying "I don't know what to do" several times (like to herself) and then puts a paper on the counter and says"sign this" but instead of a pen she puts a pair of scissors on the counter. Of course, he asks her how am I supposed to sign it with these? She literally just stares at him for about 5 seconds and then hands him a pen. The whole time her speech is barely legible.
Unbelievable!