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Rating 10 - Excellent. 376 out of 706 reviews" "
10 - Excellent
376
Rating 8 - Good. 186 out of 706 reviews" "
8 - Good
186
Rating 6 - Okay. 68 out of 706 reviews" "
6 - Okay
68
Rating 4 - Poor. 39 out of 706 reviews" "
4 - Poor
39
Rating 2 - Terrible. 37 out of 706 reviews" "
2 - Terrible
37
9.0/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Joseph
2024/5/19
Joseph
Stayed 1 night in May 2024
Response from Scottie on 2024/5/22
Dear Joseph,Thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
Always a pleasure. This is our half way spot for our road trips to San Diego!
renee
Stayed 1 night in Mar 2024
Response from Liz on 2024/5/20
Hi Renee,Thank you for taking the time to share your comments with us, and thank you for choosing to stay with us every time you go down to San Diego. We appreciate the high rating and look forward to welcoming you back soon!
Dear Mariah, thank you for taking the time to leave us a review. We are so glad to hear you had an amazing stay. We appreciate the high rating and would love to serve you again in the future.
Friendly staff, room was clean and accommodating, good indoor pool/hot tub, awesome breakfast, what more needs to be said 👍
Carlos
Stayed 2 nights in May 2024
Response from Scottie on 2024/5/11
Hi Carlos, Thank you for taking the time to leave us a review. We love hearing you had a great experience with us and, hope to serve you again in the future.
6/10 Okay
Charles, Oregon City
Traveled with family
2024/5/5
Just OK. Right off freeway.
Charles
Stayed 1 night in Mar 2024
Response from Liz on 2024/5/20
Hello Charles,Thank you for taking the time to leave us a review, we really appreciate it. We hope you will give us a chance to serve you again in the future.
10/10 Excellent
RICHARD
2024/4/8
RICHARD
Stayed 5 nights in Mar 2024
Response from Scottie on 2024/5/3
Dear Richard,Thank you for taking the time to leave us a review. We appreciate the high rating and look forward to welcoming you back soon.
10/10 Excellent
Jamel
2024/4/7
Jamel
Stayed 1 night in Apr 2024
Response from Scottie on 2024/4/28
Dear Jamel,Thank you for taking the time to leave us a review. We appreciate the high rating and look forward to welcoming you back soon.
10/10 Excellent
Blanca
2024/4/7
Blanca
Stayed 1 night in Feb 2024
Response from Steven V. on 2024/4/9
Dear Blanca,Thank you for taking the time to tell us about your experience at Holiday Inn Express LATHROP.We appreciate your stay with us.Please know that your feedback is extremely valuable to us and feedbacks like yours makes our day. We appreciate the (10- Star rating), it’s much appreciated.Again, thank you for choosing Holiday Inn Express,Lathrop , please contact me directly at 209.373.2700Sincerely,Holiday Inn Express Lathrop
10/10 Excellent
Luz
Traveled with family
2024/3/22
Liked: Amenities
Customer service and cleanest.
Luz
Stayed 1 night in Mar 2024
Response from Scottie on 2024/3/22
Dear Luz,Thank you for taking the time to leave us a review. We appreciate the high rating and look forward to welcoming you back soon.
This hotel had the best spread of deliciousness at breakfast, including regular yogurt without additives, a new pancake machine and a delightful helpful woman working the buffet. The room was fine, except for too little light, and only one chair.
Mary
Stayed 1 night in Feb 2024
Response from Liz on 2024/2/22
Dear Mary, Thank you for taking the time to leave us a review. We appreciate the high rating and are glad to hear you enjoyed our breakfast options. We hope you give us a chance to serve you again in the future
Perfect for our one night stay. Great breakfast and kind helpful staff.
Anita
Stayed 1 night in Jan 2024
Response from Liz on 2024/1/23
Dear Anita,Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay. We appreciate the high rating and would love to serve you again in the near future.
Apon arrival a party was being held on the lounge at 10 pm at night blasting music up through my room on top of the party. Get to room and the curtains won’t close so in the morning I don’t get any sleep due to the amount of light and then find out their is another persons food still in the cupboard half eaten still sitting on a plate. When brought up to customer service they refuse any reimbursement stating I have to be a member to be given compensation
Nicole Diaz
Stayed 1 night in Dec 2023
Response from Steven V. on 2023/12/24
Dear Nicole Diaz,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express, Lathrop. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I’m sorry to hear about the noise complaint, but I really appreciate you bringing this to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Holiday Inn Express, please contact me directly at 209.373.2700 or hixlathropreservations@lotusmgmtinc.comSincerely,Steven V. and the Holiday inn Express teamhixlathropreservations@lotusmgmtinc.com
This is very nice location, very clean and staff is very friendly.
Jarnail
Stayed 3 nights in Nov 2023
Response from Litzy on 2023/11/30
Dear Jarnail,Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay. We appreciate the high rating and would love to serve you again in the near future.
6/10 Okay
Abby
Traveled with partner
2023/11/24
Liked: Cleanliness, staff & service
Disliked: Amenities
We always stay here when visiting family, however this time our bathroom door did not close properly, the pool which is usually relaxing was filled with at least 50 kids without supervision. While trying to sleep kids were running up & down the hallways banging on the walls more than likely again without supervision. We called the front desk and thankfully the noise was stopped within minutes. At 2:23 am the entire cover of the air/heater fell off, it was difficult to sleep after that. When the manager at the front desk was told about the issues while checking out we were told we would be given additional points to our IGH account for the inconvenience but did never did it. I don’t think we will be returning.
Abby
Stayed 1 night in Nov 2023
Response from Admin on 2023/11/27
Dear Abby, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express, Lathrop. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I really appreciate you bringing this to our attention. Again, thank you for choosing Holiday Inn Express.
Receptionist were very polite and friendly. Night was quiet even being close to the freeway. Room was comfortable size and very clean. House service daily so it was nice to get fresh clean towels daily. Beds where comfortable. Indoor pool was clean very much enjoyed it while it was raining, did not have have that trapped inside chlorine smell either. I was quiet surprise for a off the freeway exit hotel it held a high standard. The employees need to be recognized there.
Shanee
Stayed 2 nights in Nov 2023
Response from Scottie on 2023/11/21
Hello Shanee, Thank you for taking the time to leave us a review, we really appreciate it. We hope you will give us a chance to serve you again in the future.
Hello Matthew, Thank you for taking the time to leave us a review, we really appreciate it. We hope you will give us a chance to serve you again in the future.
Hello Joseph, Thank you for taking the time to leave us a review, we really appreciate it. We hope you will give us a chance to serve you again in the future.
10/10 Excellent
Andrea
2023/11/6
Andrea
Stayed 1 night in Nov 2023
Response from Litzy on 2023/11/7
Hello Andrea, Thank you for taking the time to leave us a review, we really appreciate it. We hope you will give us a chance to serve you again in the future.
As always, i get the best sleep at Holiday Inn. This hotel didn’t disappoint. Pillows, mattress, and sheets are simply the best. And who doest love a free meal in the morning?
Cynthia
Stayed 2 nights in Oct 2023
Response from Litzy on 2023/10/20
Dear Cynthia, thank you for taking the time to leave us a review. We are so glad to hear you had a comfortable stay. We appreciate the high rating and would love to serve you again in the future.
10/10 Excellent
Juan
2023/10/15
Juan
Stayed 3 nights in Oct 2023
Response from Litzy on 2023/11/5
Dear Juan, thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
Dear Tom, thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
4/10 Poor
Kristine
Traveled with family
2023/10/9
Liked: Cleanliness
Disliked: Room comfort
Water Won't Stay in the Shower
I've stayed her numerous times. The particular room I got this visit had a terrible shower situation. Specifically, the water spilled all the way into the bathroom due to poor engineering of the ADA accessible shower. It was a wet mess. Room 115.
Kristine
Stayed 1 night in Oct 2023
Response from Kenia V on 2023/10/9
Dear Kristine,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express, Lathrop.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I’m sorry to hear regarding the ADA accessible shower situation, but I really appreciate you bringing this to our attention. Again, thank you for choosing Holiday Inn Express. Sincerely,Kenia V.
10/10 Excellent
William
2023/10/1
William
Stayed 1 night in Sep 2023
Response from Scottie on 2023/10/24
Dear William, thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
8/10 Good
Jenna
2023/9/30
Jenna
Stayed 1 night in Sep 2023
Response from Admin on 2023/10/1
Dear Jenna, thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
2/10 Terrible
Schnell
2023/9/6
Schnell
Stayed 1 night in Sep 2023
Response from Litzy on 2023/9/27
Hi Schnell, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Response from Holiday Inn Express Team on 2023/9/7
Dear Tracy, thank you for taking the time to leave us a review. We appreciate the high rating and would love to serve you again in the future.
6/10 Okay
Matt
2023/9/4
Liked: Staff & service
.
Matt
Stayed 1 night in Sep 2023
Response from Admin on 2023/9/4
Dear Matt,Thank you for taking the time to tell us about your experience at Holiday Inn Express in LATHROP. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express, we hope you will give us another chance to serve you again in the future.
Response from Holiday Inn Express Team on 2023/9/11
Dear Dennis, thank you for taking the time to leave us a review. We are so glad to hear you had a comfortable stay. We appreciate the high rating and would love to serve you again in the future.
Dear Angela, Thank you for taking the time to leave us a review about your experience at the Holiday inn Express in Lathrop. We are so glad to hear you had such a great stay. Please know your feedback is extremely valuable to us. We use feedback such as yours to continuously make changes to our brand to improve the guest experience. Again, thank you for your review and for shining light on to our staff.
Absolutely best we have found in the area. Very clean and comfortable. Breakfast was excellent. Will be back when visiting family again.
John
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Team on 2023/8/28
Dear John, thank you for taking the time to leave us a review. We are so glad to hear you had a comfortable stay. We appreciate the high rating and would love to serve you again in the future.
My girlfriend and I booked room with jacuzzi as pictured online and when we checked in room we found a tiny bathtub. Spoke to receptionist about this and hotel wanted $60 to upgrade . Very disappointed with misleading information on internet .
Eliexser
Stayed 1 night in Aug 2023
Response from Admin on 2023/8/26
Hi Eliexser, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Dear Ryan, Thank you for taking the time to leave us a review about your experience at the Holiday inn Express in Lathrop. We are so glad to hear you had such a great stay. Please know your feedback is extremely valuable to us. We use feedback such as yours to continuously make changes to our brand to improve the guest experience. Again, thank you for your review and for shining light on to our staff.
It was nice experience staying at this particular property. Staff was very courteous especially "Lupe" in breafast resturant was very helpful. Will visit again if in this area again.
Sajal
Stayed 2 nights in Aug 2023
Response from Admin on 2023/8/18
Dear Sajal,Thank you for taking the time to leave us a review about your experience at the Holiday inn Express in Lathrop. We are so glad to hear you had such a great stay. Please know your feedback is extremely valuable to us. We use feedback such as yours to continuously make changes to our brand to improve the guest experience. Again, thank you for your review and for shining light on to our staff.
Hi Steve, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
2/10 Terrible
Russell
Traveled with family
2023/8/10
Cancelled trip / no refund or alternate date
I had to change plans, couldn’t get another date or a refund. So, I can’t rate. The charge for free cancellation seems high. Wish you could have done something for, as I am a member.
Russell
Stayed 1 night in Aug 2023
Response from Scottie on 2023/8/11
Good Morning Russell Stillwell, Thank you for providing us a feedback on our Cancellation Policy. According to our Cancellation Policy, the rate plan that you purchase was "book early and save" which is a prepaid reservation and it's a non-refundable reservation once purchased.