We had a nightmare with the phone system, over and over. Due to the road construction we couldn’t find address- they do not answer the phone I called 9 times including standing in the lobby showing the girl . the bellman called in sick, we had to carry in 8 bags from a block and a half away. I used to sell big phone switches and do not understand what the problem was. I called twice around 9 at nite and got through. They couldn’t have been nicer and upgraded us to a suite, very nice of them. I tried calling when we got lost, again ,no phone answer. U get prompts to English, they’d hit reception which rings until u gut disconnected.very very upsetting. Other than the phone mess we would maybe stay again although Grand Hotel has been our favorite for 40 years.