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Reviews of Oceans Edge Key West Resort, Hotel & Marina

4 out of 5
Oceans Edge Key West Resort, Hotel & Marina
5950 Peninsular Avenue, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1040 out of 1539 reviews" "
Rating 8 - Good. 262 out of 1539 reviews" "
Rating 6 - Okay. 127 out of 1539 reviews" "
Rating 4 - Poor. 50 out of 1539 reviews" "
Rating 2 - Terrible. 60 out of 1539 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Terry Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Great food at the Yellow Finn Trolley to downtown Six pools
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear Terry Lee, We're thrilled to hear you enjoyed the cleanliness, delicious dining at Yellow Finn, and the convenient trolley service at Oceans Edge Key West Hotel & Marina. Our six pools are indeed a highlight! Thank you for your feedback, and we look forward to welcoming you back soon.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear frank, We're thrilled to hear you had a great experience at Oceans Edge Key West Hotel & Marina! Thank you for choosing us for your stay, and we hope to welcome you back soon.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, and the transportation to downtown Key West was key ☺️
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear Elizabeth, We're delighted that you appreciated the cleanliness and convenient transportation options at Oceans Edge Key West Hotel & Marina. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Janice Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property! Well maintained, and right on the marina. We kayaked and paddle boarded, when we tired of those, we went swimming in their pristine pools. Plenty of areas to bike, especially along the ocean. The shuttle was handy, the drivers were so friendly! All the staff were so kind and personable. Would definitely recommend Ocean’s Edge!
Stayed 7 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear Janice Elizabeth, We're delighted that you enjoyed the beauty and amenities of Oceans Edge Key West Hotel & Marina, from water sports to biking and our friendly shuttle service. Thank you for acknowledging our dedicated staff and for recommending us. We look forward to your next visit!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Amenities
Sam was great very helpful
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/26
Dear Lisa, Thank you for your kind words about Sam at Oceans Edge Key West Hotel & Marina! We're thrilled to hear that his assistance made a positive impact on your stay. We look forward to welcoming you back soon for another great experience.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, handy shuttle to downtown. A little pricey when it comes to all the extra fee's they tack on.
Stayed 2 nights in Apr 2024
Response from Dennis on 2024/4/24
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!

6/10 Okay

Debra

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The room was nice and good view of the water. Housekeeping was horrible! We got there on Thursday did not get clean coffee cups until Sunday they didn’t make the bed r pick up dirty cups and glasses. Then Sunday night when we got back to room at midnight we could not get in our room because the battery on the door needed to be change. It took a hour and a half to get in our room and had to wait the next day until they changed the battery. They did not comp anything for our troubles. I will. Not stay here again.
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear Debra, Thank you for staying with us. We are glad to know you had a pleasant stay overall and that you liked your river-view room. However, we apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We have also noted your comments regarding the key card. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your valuable comments.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Emily

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! Will definitely be back
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Emily, We're delighted to hear you enjoyed your stay at Oceans Edge Key West Hotel & Marina! We look forward to welcoming you back soon for another wonderful experience.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to visit
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear Frederick, Thank you for your wonderful review! We are thrilled to hear that we were able to exceed your expectations and that you enjoyed your stay at our beautiful resort. Our team will be delighted to read your feedback. Thank you for sharing your experience with others, and we look forward to welcoming you back to Oceans Edge Key West Hotel & Marina soon.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear Matthew, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Oceans Edge Key West Hotel & Marina. We look forward to your return and wish you all the best with your future travels.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the shuttle service to downtown. The driver of the shuttle was very nice and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Tammy, We're delighted to hear that the shuttle service at Oceans Edge Key West Hotel & Marina enhanced your visit, and that our driver's helpfulness stood out to you. We look forward to your next stay with us!Sincerely, Kevin CrokeGeneral Manager

6/10 Okay

Carolyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There were a few things that made my experience poor. Room service didn’t clean the room everyday and only brought towels . At the pool the staff M ignored my family and I when we tried to request drinks . She intentionally turned her head and pretended we’re there . At the end she made sure to acknowledge that gratuity is included .
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/21
Dear Carolyn, Thank you for sharing your feedback with us. We apologize for any disappointment with the room service frequency and your experience at the pool. We aim to provide attentive and welcoming service to all our guests and regret if this was not the case during your stay. Your comments are important and will be used to improve our guest experience. We hope to have another opportunity to serve you better in the future.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/19
Dear Karl, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Oceans Edge Key West Hotel & Marina and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, will stay much longer nex t time
Stayed 1 night in Feb 2024
Response from General Manager on 2024/4/17
Dear Matthew, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Oceans Edge Key West Hotel & Marina and are looking forward to welcoming you for an extended visit next time. We can't wait to host you again soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time nice resort love the marina
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear paul, We're thrilled to welcome you back to Oceans Edge Key West Hotel & Marina for the third time! It's great to hear that you continue to enjoy our lovely marina. We look forward to many more visits from you!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to "get away" from the hubbub of Key West. However, it is remote from almost everything. The shhuttle bus should give the option to drop off during the day to a public beach.
Stayed 4 nights in Apr 2024
Response from Dennis on 2024/4/16
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!

10/10 Excellent

Rudolph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and comfortable.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/16
Dear Rudolph, We're thrilled to hear that you found your stay at Oceans Edge Key West Hotel & Marina nice and comfortable! Our priority is to provide a relaxing and enjoyable experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful visit soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Trevor S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and very relaxing. Staff was friendly, everything was clean and upkept. Only things i didnt like is they charge you daily for parking, and theres no continental breakfast. For as much as your paying to stay as it is, parking shouldnt cost and breakfast should be free. Overall it was a great experience.
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/15
Dear Trevor S, We're thrilled to hear that you found Oceans Edge Key West Hotel & Marina beautiful and relaxing! Our team is dedicated to providing friendly service and maintaining cleanliness throughout the property. We understand your feedback regarding parking fees and breakfast. We hope to welcome you back for another wonderful stay soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

JEFFREY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hourly shuttle to downtown Key West. Excellent food in the restaurant.
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/15
Dear JEFFREY, We're delighted to hear about your positive experience at Oceans Edge Key West Hotel & Marina! Our team takes pride in providing excellent service, amenities, and dining options. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit!Sincerely, Kevin CrokeGeneral Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my nice little staycation here. Everything was clean, staff was friendly, and appreciated the free two hour daily rentals. I’d come back!
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/14
Dear Ashley, We're thrilled you enjoyed your pleasant staycation at Oceans Edge Key West Hotel & Marina! It's lovely to hear you found everything clean and appreciated our staff. We're delighted you took advantage of the complimentary two-hour daily rentals and would love to welcome you back for another enjoyable visit soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, serene place to stay if you don’t mind not being near the tourist parts of Key West. Would definitely stay again.
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/14
Dear patricia, We're delighted to hear you found Oceans Edge Key West Hotel & Marina to be a tranquil retreat away from the bustling tourist areas of Key West! It's fantastic that you are considering staying with us again. Thank you for choosing us, and we look forward to welcoming you back for another serene getaway soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Isaac Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Always an amazing experience.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/14
Dear Isaac Mario, We're thrilled to hear you consistently have a fantastic experience at Oceans Edge Key West Hotel & Marina! Your satisfaction is our priority, and we're delighted to have you as a valued guest. Thank you for your kind words, and we look forward to welcoming you back for another memorable stay soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place and staff. Pools were amazing and decent activities.. few complaints were the staff didn’t seem to care the agunas, lizards and chickens were bothering people at outdoor seating and the shuttle service is basically only to one location. No airport shuttle services
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/9
Dear Michael, We're thrilled to hear you had a great experience at Oceans Edge Key West Hotel & Marina! Our pools are indeed a highlight, and we're delighted you enjoyed the activities. Your feedback about outdoor nuisances and shuttle services is noted, and we'll work to address these concerns. Thank you for choosing us, and we hope to welcome you back soon!Sincerely, Kevin CrokeGeneral Manager

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and beautiful landscaping but leave the property and it’s a trailer park. The view of the marina was ruined by a power/water plant behind it. The room was very spacious and bed comfortable. We enjoyed the kayaking and paddle boarding which was free.
Stayed 7 nights in Mar 2024
Response from General Manager on 2024/4/7
Dear Elizabeth, We are thrilled to hear that you had such a positive experience at Oceans Edge Key West Hotel & Marina and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. However, we apologize for any inconvenience caused by external surroundings. Thank you for being our guest, and we look forward to hosting you again on your next visit to the city.Sincerely, Kevin Cro eGeneral Manager

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, helpful staff, beautiful property!!! Recommend an ice cream shop, snack type food availability.
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/4/5
Dear Paula, We're delighted to hear that you had an excellent experience at Oceans Edge Key West Hotel & Marina! Thank you for your kind words about our staff and property. We appreciate your feedback regarding additional amenities like an ice cream shop and snack options, and we will consider it for future enhancements. We hope to welcome you back soon!Sincerely, Kevin CrokeGeneral Manager

8/10 Good

Charles

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/4/5
Dear Charles, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Oceans Edge Key West Hotel & Marina, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Despite the surrounding areas, it feels peaceful and relaxing there. I would stay here again
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/4
Dear Kristina, Despite the bustling surroundings, we're delighted you found tranquility at our hotel. We're thrilled to hear you had a peaceful and relaxing experience at Oceans Edge Key West Hotel & Marina. It would be our pleasure to welcome you back for another enjoyable stay in the future.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/1
Dear Randall, Thank you for reviewing your stay at Oceans Edge Key West Hotel & Marina. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon! Sincerely, Kevin CrokeGeneral Manager

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Decent property but poorly run and overpriced. For the dollars you pay, the resort lacked things like a mini bar, working umbrellas (some were broken), towels and water by the pool (both often empty) and a decent fitness room as the one they offer is worse than most hotels. The restaurant struggled to handle the guests and was expensive. Bar closed at 10. No late checkout offered unless you wake up at the crack of dawn the morning of checkout and call. I'd suggest staying elsewhere
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/30
Dear Scott, Thank you for sharing your feedback from your recent stay. We apologize for any shortcomings you experienced during your time with us. Your comments regarding the amenities and services provided have been duly noted, and we will address them with our leadership team for improvement. We understand your concerns and appreciate your candor. We hope to welcome you back and provide you with a more satisfactory experience in the future.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Brahma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/30
Dear Brahma, Thank you for your kind rating! We are glad you had such a positive experience during your time at Oceans Edge Key West Hotel & Marina, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/30
Dear Kelli, We appreciate you taking the time to leave your kind rating for Oceans Edge Key West Hotel & Marina. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Sincerely, Kevin CrokeGeneral Manager

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing ! Thank you for a memorable stay
Stayed 4 nights in Mar 2024
Response from Dennis on 2024/3/26
Thank you for your review. Glad you enjoyed your stay. Hope to see you in the near future.

10/10 Excellent

Karen Ann

Stayed 4 nights in Mar 2024
Response from General Manager on 2024/4/14
Dear Karen Ann, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Oceans Edge Key West Hotel & Marina so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Michael, Beach Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/4/14
Dear Michael, Thanks for the outstanding rating! We are delighted your time at Oceans Edge Key West Hotel & Marina was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

michael

Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/14
Dear michael, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Oceans Edge Key West Hotel & Marina and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Kevin CrokeGeneral Manager

4/10 Poor

Michael, Ocala

Traveled with group, Traveled with partner
My wife and I stayed at this property 5 years ago and it was great. However, the property hasn’t been maintained well and it needs attention. The housekeeping staff needs to do a better job at cleaning when they actually decide to clean the rooms. We had friends from California with us and it wasn’t a great first impression. The property is too expensive for such a lackluster experience. Not sure if we’d ever return for another visit.
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/3/22
Dear Michael, We sincerely apologize for the disappointment you experienced during your recent stay. Please know that guest satisfaction is paramount to us, and we regret that your experience did not meet expectations. We appreciate your feedback regarding the cleanliness and maintenance of our property, and we will address these concerns with our team to ensure improvements are made. We understand your hesitation to return and hope you'll reconsider in the future, allowing us the opportunity to provide you with a more enjoyable stay.Sincerely, Kevin CrokeGeneral Manager

4/10 Poor

Brenda

Stayed 8 nights in Mar 2024
Response from General Manager on 2024/3/23
Dear Brenda, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely, Kevin CrokeGeneral Manager

8/10 Good

James

Stayed 4 nights in Mar 2024
Response from General Manager on 2024/3/23
Dear James, We are thrilled you had an excellent stay at Oceans Edge Key West Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot... everything was perfect.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/21
Dear Nancy, Thank you for sharing your experience at Oceans Edge Key West Hotel & Marina! We're thrilled to hear that you found our spot beautiful and that your stay was perfect. We strive to create unforgettable experiences for our guests, and we're delighted we hit the mark with your visit. We look forward to welcoming you back for more memorable moments by the ocean!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dennnis on 2024/4/7
Thank you for your review. Glad you enjoyed your stay. Hope to see you in the near future

10/10 Excellent

Rosemarie, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is awesome and the room and view spectacular l have a coupon issued from a previous visit with no expiration date so tried to use. Front desk person said I could not because reservation was booked on Expedia. Letter did not indicate coupon could not be honored that way.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/22
Dear Rosemarie, We're thrilled you enjoyed the awesome property and spectacular views at Oceans Edge Key West Hotel & Marina! We apologize for any confusion regarding your coupon. We strive to provide clarity in our policies and will address this issue with our team. We appreciate your feedback and hope to welcome you back for another fantastic stay soon!Sincerely, Kevin CrokeGeneral Manager

6/10 Okay

Shirley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My only issue with my stay was the ac was not as cold as it should be. You couldn’t raise the fan or make it colder than 67 and everybody was hot most of the night. Very hard to sleep like that. Everything else was perfect.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/18
Dear Shirley, We're glad to hear that everything else about your stay was perfect! Regarding the AC, we apologize for any discomfort it may have caused. Our team will look into this matter promptly to ensure our guests' comfort in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an even more enjoyable stay.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely gorgeous property with the best customer service anyone could ever expect. Everything about our stay was superb start to finish. would highly recommend to anybody visiting Key West.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/18
Dear April, We're thrilled you had a superb experience at Oceans Edge Key West Hotel & Marina! Your praise for our gorgeous property and outstanding customer service means the world to us. Thank you for recommending us to others visiting Key West. We can't wait to welcome you back for another fantastic stay!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Jordan Van De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Dennis on 2024/3/19
Thank you for your review. Glad you enjoyed your stay. Hope to see you in the near future.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that we were on a dock and had a view of the boats. The hotel is green and lush. The food was excellant. Dinning room service was the best ever. Friendly and competent staff for sure.
Stayed 6 nights in Mar 2024
Response from General Manager on 2024/3/16
Dear Richard, We're delighted to hear that you enjoyed your stay at Oceans Edge Key West Hotel & Marina! It's wonderful that you appreciated our location, lush surroundings, and excellent dining options. Our team takes great pride in providing friendly and competent service. Thank you for your kind words, and we hope to welcome you back soon for another memorable experience!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Cris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tropical paradise you will not want to miss! The shuttle service to duval street is wonderfu. The resort is tropical treat! Wonderful service and well appointed rooms. Will come back!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/12
Dear Cris, We're thrilled you found Oceans Edge Key West Hotel & Marina to be a tropical paradise worth revisiting! Our shuttle service to Duval Street aims to enhance your experience, and we're delighted you enjoyed it. Thank you for highlighting our tropical ambiance, excellent service, and well-appointed rooms. We can't wait to welcome you back for another unforgettable stay!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Liuska

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Guest Relations on 2024/3/11
Dear Liuska, We're delighted to hear you had a great experience at Oceans Edge Key West Hotel & Marina! Your satisfaction is our priority, and we're thrilled you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful visit soon!Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Katie

Stayed 5 nights in Feb 2024
Response from General Manager on 2024/3/30
Dear Katie, We are pleased to receive your generous rating for Oceans Edge Key West Hotel & Marina. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Noah

Stayed 4 nights in Feb 2024
Response from General Manager on 2024/3/30
Dear Noah, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Oceans Edge Key West Hotel & Marina. We look forward to serving you again in the future.Sincerely, Kevin CrokeGeneral Manager

10/10 Excellent

Kenneth

Very nice
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/3/6
Dear Kenneth, We're thrilled to hear you had a very nice experience at Oceans Edge Key West Hotel & Marina! Providing exceptional service and amenities is our priority, and we're delighted to have met your expectations. Thank you for your positive feedback. We look forward to welcoming you back for another wonderful stay soon!Sincerely, Kevin CrokeGeneral Manager