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聖喬瑟夫史蒂文斯維爾費爾菲爾德萬豪套房飯店的評分

2.5 out of 5
聖喬瑟夫史蒂文斯維爾費爾菲爾德萬豪套房飯店
4408 Red Arrow Hwy, Stevensville, MI

評論

8.2

非常好

10 分，有夠讚；427 則評論中有 235 則" "
8 分，不錯哦；427 則評論中有 82 則" "
6 分，一般般；427 則評論中有 38 則" "
4 分，不太好；427 則評論中有 28 則" "
2 分，很糟糕；427 則評論中有 44 則" "

8.6/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

4/10 不太好

Burieti

不喜歡：員工素質和設施服務
I booked this hotel due to pool and fitness room But when I checked in they had CLOSED signs posted So we couldn’t use them. no disc offered and very short customer service attitude
於 2024 年 5 月住了 1 晚

10/10 有夠讚

David，Novi

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

6/10 一般般

Mary

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great room; other problems
於 2023 年 12 月住了 3 晚

6/10 一般般

David

家庭旅遊
喜歡：整潔度
Facility appeared newer breakfast was good. The pool was out indefinitely which was a negative
於 2023 年 11 月住了 1 晚

6/10 一般般

Douglas

家庭旅遊
喜歡：整潔度
There was no one at the front desk for check in for at least 5 mins.
於 2023 年 11 月住了 1 晚

6/10 一般般

John

情侶出遊
喜歡：員工素質和住宿環境和硬體
不喜歡：設施服務
Couch was stained and looked gross. The indoor pool was closed without prior notice.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Mallory

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Kathryn，Rochester

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love the Stevensville/St. Joseph, MI area…this is a great hotel… my 4th time staying there…the check in associate was awesome… accommodations great… will be back again… sorry the pool couldn’t be used… close to many places and easy driving!
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Kellie

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Mike

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 不太好

Artur

團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Here is a list of issues with this hotel: 1. I checked-in online but I still had to go through the standard check-in procedure at the counter. I got a message that my room was ready when I was in my room. 2. The party of five received ONE entry key. 3. There was no toilet paper. 4. The fridge was warm and flooded. 5. There were no sheets or pillows for the sofa. 6. The person at the counter could not have inspected the room or assisted us in any way because he was the only one working that day and could not have left the counter. I cannot believe I paid over $300 for a one night stay at this Marriott's hotel brand.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月5日回覆
We value you and appreciate your review. We are actively addressing everything you mentioned.

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月5日回覆
Thanks so much for your rating of 10 out of 10!

6/10 一般般

Alyssa

喜歡：整潔度和員工素質
A little disappointed with the fact that the pool was closed, the sign on their front desk says “closed till 9/3” but we’re told that it’s closed till 9/10. Also their outside bonfire pit doesn’t work and apparently hasn’t for awhile so that was a bummer as well.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月5日回覆
Regular maintenance for building is sometimes required nevertheless we do apologize for the inconvenience and disappointment

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
It worked out
I believe someone that works there parks where we put in the check in. Also they ran out of breakfast food before 8:30.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月5日回覆
We strive to make the check in experience as effortless as possible. I do apologize that someone was parked in the front and the inconvenience that may have resulted in.

10/10 有夠讚

Dimitar

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
-
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月5日回覆
Thanks so much for your rating of 5 out of 5!

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Pleased enough
Over the past few years we have stayed at this relatively new Fairfield and it has always been in top shape. But this time we noticed the location was starting to show some wear and tear. Staffing challenges are likely the biggest cause, as they likely have struggled to maintain sufficient staff levels just like many other hospitality businesses. We will stay at this location again with the hopes that no further deterioration takes place in the near future.
於 2023 年 8 月住了 3 晚
General Manager 於 2023年9月5日回覆
We strive to make your experience as pleasant as possible and we appreciate your valued input. We are actively remedying staffing shortage and look forward to seeing you again!

2/10 很糟糕

Isiah

不喜歡：員工素質
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月5日回覆
We do apologize that your experience was not as pleasant as you would have hoped but we appreciate your feedback

2/10 很糟糕

Jeff

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Very dirty did not stay there
於 2023 年 8 月住了 1 晚
Suneil 於 2023年8月9日回覆
Iam sorry for the inconvenience caused.I have addressed the issue.

2/10 很糟糕

Karen

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Suneil 於 2023年8月9日回覆
I am sorry for the inconvenience caused.I have addressed the issue.

2/10 很糟糕

真實旅客

不喜歡：員工素質
於 2023 年 8 月住了 1 晚
Suneil 於 2023年8月11日回覆
I am sorry for the inconvenience caused,

2/10 很糟糕

Ian

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Tatman Stevensville Marriott Stay
Upon trying to check in on 8/4, there was a sign on front door saying no check ins till 6:30pm. Once inside, female at front desk informed us, nobody showed up to work today and no rooms would be available till 7pm. Additionally manager had left and another employee had left to go pick up cleaning crews to clean rooms. When we returned at 7:45pm, there were 3 families waiting for rooms in line at desk. Female took us up to 3rd floor and started checking to see if rooms were unoccupied and or clean for us to stay in. My family stayed in room 319. The room and rest of the night was fine. However upon checking out the next morning, we found out that we were never checked in and they weren't sure whether we would be charged with a no show fee. Not sure how this happens at a Marriot. The staff we dealt with were doing the best that they could and were personable and nice. Have never experienced this kind of chaos when arriving or checking out of a national chain hotel. We booked this Marriott to exclude ourselves from the questionable other lower quality hotels in area to allow for no hassle, stress free environment
於 2023 年 8 月住了 1 晚
Suneil 於 2023年8月9日回覆
I am sorry for the inconvenience caused.I have addressed the issue with department

2/10 很糟糕

Amanda

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not sure I would stay with the company again
Showed up at 9:20 when my room should have been ready by 4 had to shuffle to find abother hotel last min and came out of pocket more $$$ to do so because they didnt have the rooms apparently a pipe burst so I get that but they had hours of notice and no one would pick up the phone prior to my arrival now im trying to get a refund and no one answered the phone or is calling me pretty dissappinted!! Hotels.com hasnt called me like they said they would and corporate cant do anything
於 2023 年 8 月住了 1 晚
Suneil 於 2023年8月9日回覆
I am really sorry

2/10 很糟糕

Carol

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Suneil 於 2023年8月9日回覆
I am extremely sorry for inconvenience caused.

8/10 不錯哦

Karl

團體旅遊
喜歡：員工素質和客房舒適度
於 2023 年 7 月住了 1 晚
Suneil 於 2023年8月6日回覆
Thank you very much for your comments.

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Suneil 於 2023年8月6日回覆
Thank you very much for your comments

2/10 很糟糕

Erica

於 2023 年 7 月住了 3 晚
Suneil 於 2023年8月9日回覆
I am sorry

4/10 不太好

Thomas S

於 2023 年 7 月住了 1 晚
General Manager 於 2023年9月5日回覆
We appreciate your feedback

4/10 不太好

Jana

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Property was listed as having breakfast, an on-site restaurant, and bar. The bar was demolished, the restaurant was closed, and the breakfast had only 1 option for people who are gluten-free and/or keto friendly. All other options were high starch and sugar.
於 2023 年 7 月住了 3 晚
Suneil 於 2023年8月6日回覆
I am sorry for the inconvenience caused,

8/10 不錯哦

Marek

喜歡：員工素質和住宿環境和硬體
No ouside pool.
於 2023 年 7 月住了 4 晚
Suneil 於 2023年8月6日回覆
I am sorry for the inconvenience caused.

4/10 不太好

TINA

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel was not clean at all. The pool looked filthy, the public restrooms had diarrhea all over 1 stahl and no t.p. in the other. The next day the diarrhea was STILL THERE! There wasnt soap in the public bathroom either. Just filthy. The breakfast was warm, at best but thete was a variety to choose from if you lile your food cool. The room did not have kleenex, there were water spots all over the shower..it did not look clean!! The mirror had smears all over it! As others had commented, the room smelled musty when we walked in. Im glad I read previous reviews and brought my own pillow! I try to give a hotel like the Marriott the benefit of the doubt but the reviews on this one was right on! One plus..the staff was sweet. We had to wait quite awhile to check in because noone was at the desk because there was a water issue in the hotel that was not the employees fault. I wish i had something else positive to say. Never again! Marriott should be ashamed!
於 2023 年 7 月住了 1 晚
Suneil 於 2023年8月6日回覆
I am soorry for the inconvenience caused.I have addressed this issue

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Suneil 於 2023年7月25日回覆
I am sorry for the inconvenience caused.

6/10 一般般

Samantha

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
The fridge did not work. The thermostat would not change. And the breakfast on sunday was empty by 915.
於 2023 年 7 月住了 2 晚
Suneil 於 2023年7月25日回覆
I am sorry for the inconvenience causedI have addressed the issue

8/10 不錯哦

Nicki

於 2023 年 7 月住了 1 晚
Suneil 於 2023年7月25日回覆
Thank you very much for your comments

2/10 很糟糕

Matt

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Suneil 於 2023年7月7日回覆
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happening

2/10 很糟糕

Amy

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
They booked us rooms but didn’t have the rooms for us when we got there. We got there at 1030 and had to wait on someone to clean the rooms then they did not have the right rooms. So by the time we squeezed into the 2 rooms available it was 3am.
於 2023 年 7 月住了 1 晚
Suneil 於 2023年7月7日回覆
I am sorry for the inconvenience caused .e addressed the issue with all department.

10/10 有夠讚

Scott

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean and nice
於 2023 年 6 月住了 2 晚
Suneil 於 2023年7月7日回覆
Thank you very much for your comments.and will share with my all staff.

6/10 一般般

Susana

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
The staff was great, the rooms need to be clean on time and ready for guess.
於 2023 年 5 月住了 2 晚
Suneil 於 2023年7月7日回覆
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happeningagain.

4/10 不太好

Erica

於 2023 年 6 月住了 2 晚
Suneil 於 2023年7月7日回覆
I am sorry for inconvenience caused.I have addressed this to our all department leaders to prevent to happening again

8/10 不錯哦

Denise

喜歡：員工素質和住宿環境和硬體
於 2023 年 5 月住了 2 晚
Suneil 於 2023年7月7日回覆
Thank you very much for commentsand will share with our all staff

2/10 很糟糕

Tom

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
First room given was not cleaned. Second room given had cable TV problems and TV was constantly pixallating. Kids constantly running, yelling and screaming in the hallway.
於 2023 年 5 月住了 2 晚
Suneil 於 2023年7月7日回覆
I am sorry for the inconvenience

10/10 有夠讚

Desmond

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing
Our stay at this particular location was amazing. Staff were super friendly and helpful. The hotel itself was very clean and in excellent condition as if it was just built. The one feature that stood out was the huge shower with the sliding glass door. I feel in love with that
於 2023 年 4 月住了 2 晚

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
I’ve stayed here several times. It’s a nice hotel. I recommend it. But they seemed off their game for this trip. Missing shower curtain liner. No pillows on one bed. Missing washcloths. The breakfast also needed attention. Cold coffee. Hard breakfast sandwiches.
於 2023 年 4 月住了 2 晚

6/10 一般般

Edward J

家庭旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
We were not informed that the elevators were broken until after we checked in... No compensation was offered for the inconvenience of having to "mule train" our luggage up the stairs Also our room smelled weird. It wasn't marijuana or cigarettes, but maybe mold or potentially rotting food left in the room. I have stayed at this hotel 3-4 times before since it was relatively new, but the last stay was not good.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Lisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight stay
Great hotel...nice stay...room was clean...breakfast was a nice grab & go kind of selection. Easy check-in & check-out
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thanks for a great stay!

8/10 不錯哦

Kenny

於 2022 年 10 月住了 1 晚

8/10 不錯哦

Eric

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Needed a little property repair and updating that was in process.
於 2022 年 9 月住了 2 晚

6/10 一般般

Leigh

家庭旅遊
The bathtub did not drain. We only had 2 towels that was it. There was only 1 small wastebasket in the room. None in the bathroom. Ive had better breakfast at a side road motel than what was offered. I paid over $600.00 for 2 nights an it was not up yo par with that price. It was ridiculous
於 2022 年 8 月住了 2 晚

10/10 有夠讚

Geoffrey

於 2022 年 7 月住了 1 晚