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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1055 Walton Creek Road, Steamboat Springs, CO

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Douglas, Wasaga Beach

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/4
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had an overall positive experience during your stay. If there's anything specific we can improve upon to earn that fifth star from you next time, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly Close proximity to places I go
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff very friendly and appreciated the close proximity to the places you visit. Providing excellent service and convenience for our guests are our top priorities, and we're glad we could meet your expectations. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 Poor

Darren

Disliked: Cleanliness, amenities, property conditions & facilities
Every thing is loud. Room 202 can hear people walking up down stairs, hear people loudly talking at the front desk.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise disturbances during your stay. Please know that we take your feedback seriously, and we will work diligently to address these issues to ensure a more peaceful environment for our guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Tried to connect with expedia several times to modify reservation with no luck. Staff were super nice on site and if I had booked through them I wouldn’t have been locked on my stay. Ended up paying for a night I didn’t need. Book the hotel, just do it directly.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear Guest,We apologize for the inconvenience you experienced while trying to modify your reservation through Expedia. We're glad to hear that our on-site staff were able to assist you and that you found them to be super nice.Thank you for your feedback, and we appreciate your recommendation to book directly with us for future stays. We look forward to welcoming you back and providing you with a seamless experience.Sincerely,Hotel Manager

2/10 Terrible

Zach

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's so loud
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/19
Dear Guest,We apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will take steps to address any noise issues to ensure a more restful experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter stay.Sincerely,Hotel Manager

4/10 Poor

Lois

Disliked: Staff & service, amenities, property conditions & facilities
This location is a food desert. There are no restaurants in walking distance. If you don’t have a car the only transportation is a loop to the Gondola Transit Station. This is fine for skiing but service ends at 6:30 pm. From there you can transfer to the town line. You have to be careful not to miss the last bus not to get stranded. The staff was not helpful or friendly. The hot tub was dirty and not inviting. It might have seemed a good value but I should have spent more to stay at a more inviting location.
Stayed 4 nights in Mar 2024
Response from Hotel manager on 2024/3/16
Dear Guest,We apologize for the inconvenience you experienced regarding the lack of nearby restaurants and transportation options. Your feedback about our staff's friendliness and the cleanliness of the hot tub is concerning, and we will address these issues with our team to ensure improvements are made. We understand the importance of a welcoming environment and reliable transportation options for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the futureSincerely, Hotel Manager

8/10 Good

Justine

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Mar 2024
Response from Hotel manager on 2024/3/13
Dear Guest,Thank you for sharing your positive feedback! We're pleased to hear that you found our hotel quiet and clean during your stay. Your satisfaction is our priority, and we're delighted that you had a pleasant experience. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Douglas

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/27
Dear Douglas,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is valuable to us, and we'll use it to address any areas needing improvement. If you have any specific concerns or suggestions, please don't hesitate to reach out. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Charlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't anything special but coffee was great. The bus was super convenient. The beds were comfortable and great water pressure in the shower.
Stayed 3 nights in Mar 2024
Response from Hotel manager on 2024/3/5
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the convenience of our bus service and found our beds comfortable. We're also pleased that you liked our coffee and appreciated the great water pressure in the shower. Your comments help us understand what we're doing well and where we can improve, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Pemly, Saint Paul

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, “breakfast”, not so much. For $250/night you’d think you’d get a decent cup of coffee. I have never tasted coffee as bad as the stuff they served here. I had to dump it out ( and I’m not too picky about coffee, not a coffee chain kind of guy). Also, the bagels didn’t even have a cream cheese or peanut butter offering. Just jam ( not even butter). Eggs were also be gross. But, room nice.
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/3/2
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be great and enjoyed your room. We apologize for falling short on the breakfast offerings and the quality of coffee. Your feedback is valuable, and we will use it to improve our services. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Okay

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool and hot tub were small and overly chlorinated. One group of guys took over the hot tub especially with drinks and music and front desk said it was acceptable, unfortunately making it not family friendly. Breakfast was very low on food and coffee machine was dirty and coffee smelled like the machine was infected with something. Overall staff was friendly but wouldn't return to this hotel in the area.
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/2/27
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the pool, hot tub, and breakfast service during your stay. Your concerns regarding the hot tub situation and breakfast quality have been noted, and we will address them with our team to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Richard

Very nice staff. Seems like they rent rooms to workers. No daily cleaning of the room. Breakfast was tasteless…and stale. I wouldn’t stay here again. Common areas old fashioned.
Stayed 3 nights in Feb 2024
Response from Hotel manager on 2024/2/15
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice.
Stayed 1 night in Feb 2024
Response from Hotel manager on 2024/2/15
Dear Edward,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're grateful for your positive feedback. We hope to welcome you back again soon for another fantastic stay.Sincerely, Hotel Manager

8/10 Good

Douglas

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Check-in Challenge
There was a challenge checking in. We had reserved a 2 Queen Bed room and the only room left was a King room. We ended up working it out with another guest who was checking in... then we were move to a different room the next day. The queen room on the first night was quite small. Front desk staff tried to make it work but it was hard for them, the problem seemed to be in communication from Hotels.com to them regarding the room type.
Stayed 2 nights in Feb 2024
Response from Hotel manager on 2024/2/6
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during check-in and for the room mix-up. It's regrettable that the communication regarding the room type from Hotels.com was not accurate. We appreciate your patience and understanding as we worked to resolve the issue. Your feedback is valuable, and we will address the communication breakdown to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back and provide a smoother experience on your next visit.Sincerely,Hotel Manager

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/1/30
Dear Daniel,Thank you for your rating. We're pleased to see that you had a positive experience during your stay. Your feedback is valuable, and we appreciate your time in sharing it. If there are specific areas where we can enhance your experience and make it a perfect 10 on your next visit, please let us know. We look forward to welcoming you back.Sincerely,Hotel Manager

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was clean old and a bit outdated but clean, I just wish that the blackout curtains actually closed they were screwed into the ceiling and I couldn't slide them closed and I felt like people could see through my window
Stayed 1 night in Jan 2024
Response from Hotel manager on 2024/1/29
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean. We apologize for any inconvenience with the blackout curtains, and we appreciate your insights. We'll look into improving this aspect for a more comfortable stay in the future. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Good

David

Stayed 3 nights in Jan 2024
Response from Hotel manager on 2024/1/20
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from Hotel manager on 2024/1/17
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on 2024/1/31
Dear Guest,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay. Our team strives to provide excellent service, and it's rewarding to know we met your expectations. If you have any suggestions for improvement or if there's anything specific you enjoyed, feel free to share. We look forward to welcoming you again in the future.Sincerely,Hotel Manager

8/10 Good

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, relatively low cost place in Steamboat. On the bus line. On a bike trail. Only issue we had was the snowmobile trailers that made it difficult to access the open parking spaces.
Stayed 2 nights in Dec 2023
Response from Hotel manager on 2024/1/9
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel convenient and reasonably priced, with convenient transportation options. We apologize for any inconvenience caused by snowmobile trailers in the parking area. Your input is valuable, and we'll consider ways to address such challenges for a more seamless experience in the future. We appreciate your visit and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Vadoud

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on 2024/1/3
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 2024/1/31
Dear Guest,Thank you for bringing your experience to our attention. We apologize for any inconvenience you faced during your stay. We take your feedback seriously and would like to learn more about the issues you encountered. Please provide additional details so we can address and improve upon your concerns. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Alan

Stayed 2 nights in Dec 2023
Response from Hotel manager on 2024/1/16
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Peter C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel manager on 2023/12/21
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unsafe and unexpected fees
The Quality Inn and Suites brand has been slipping and this hotel stay was proof. The door lock was broken, like actually broken, the room door didn't latch or lock. The solution by the front desk agent was to "just to take your bags with you when you leave the room" as this "happens often". So we ended up locking our items in the car. Also, the advertised pet rate for one dog is $25, but we were told it was $45 in person. The staff couldn't care less about being a Diamond choice rewards member.
Stayed 1 night in Dec 2023
Response from Hotel manager on 2023/12/14
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The broken door lock and miscommunication regarding the pet rate are unacceptable, and we understand your frustration. We are investigating these matters and will take immediate action to address them. Your feedback is valuable, and we appreciate your loyalty as a Diamond Choice Rewards member. Sincerely, Hotel Manager

6/10 Okay

Randy

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel manager on 2023/12/11
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Ovidio R

Liked: Cleanliness, staff & service, property conditions & facilities
I like food and the place is clean
Stayed 1 night in Nov 2023
Response from Hotel manager on 2023/11/29
Dear Guest,We're delighted to hear that you enjoyed the food and found the place clean during your stay. Providing a positive experience for our guests is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed about the food or cleanliness, or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Phillip

Stayed 4 nights in Nov 2023
Response from Hotel manager on 2023/12/18
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular
Stayed 1 night in Nov 2023
Response from Hotel manager on 2023/11/25
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Daniel, Longmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few different hotels in Steamboat. The Quality in was a very good value for the price. Breakfast was Biscuits and gravy scrambled eggs and sausage along with beverages and other breakfast items. I would recommend the Quality In if your looking for an inexpensive place to stay.
Stayed 2 nights in Nov 2023
Response from Hotel manager on 2023/11/8
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Daniel

Traveled with partner
Disliked: Property conditions & facilities
Property needs some cleaning and updating. An elevator wouldn’t hurt either. I will say the beds were comfortable and it was quiet.
Stayed 1 night in Nov 2023
Response from Hotel manager on 2023/11/6
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Poor

Justin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff friendly but property is very dated, pool/hot tube looked like a film of something on the surface. Probably was nice hotel 30yrs ago. Needs updating for sure.
Stayed 1 night in Oct 2023
Response from Hotel manager on 2023/11/1
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Oct 2023
Response from Hotel manager on 2023/10/23
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, amenities
Hotel is convenient to main street, and property is in good condition. Staff was average. Room was clean and bed OK.
Stayed 1 night in Oct 2023
Response from Hotel manager on 2023/10/21
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel manager on 2023/10/11
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Just fine
Staff was friendly. Room is definitely fine (although funny that there is the same picture on multiple walls. :) It was clean and well made up. Room walls are thin and people above us had TV on at 5 a.m. - there was no way to avoid hearing it at all. Breakfast was decent but coffee was awful - one of those machines that you can make a cup of instant that was mild, med, or dark. That is one significant change I would make in services offered! Overall fine place to stay for a night or two to access Steamboat.
Stayed 1 night in Oct 2023
Response from Hotel manager on 2023/10/9
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

michelle, Severance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. There is no elevator so if you're on the second floor you have to use stairs. There is very little parking with tons of huge construction trucks, dump trucks and semi's. I would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel manager on 2023/10/6
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was weak!!
Stayed 2 nights in Sep 2023
Response from Hotel manager on 2023/10/2
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
look around
A lot of construction workers staying at the hotel. TV next room started blasting at 4am and off at 5am which tells me that construction worker left to go to work. Morning breakfast- pancake/waffle machine empty, no forks, one last bagel available and it had mold on it.
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/27
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

George

Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/10/14
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Nice stay
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/20
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Mary

Traveled with pets, Traveled with family
Overall, stay was okay. The hairdryer didn’t work though.
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/16
Dear Guest,Thank you so much for taking the time to give us your candid feedback on our property. We are sorry that we could not completely satisfy you. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We have also seriously taken note of your suggestions regarding upgrade and will take adequate steps to update hotel and ensure that your next stay at our hotel will be a memorable experience. We hope that you will visit us again the next time you are in the area. Sincerely,Hotel Manager

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Amazing, clean, friendly & helpful staff. Great breakfast buffet
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/10/28
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/10
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! This was my second time here and they are very accomodating and friendly. Room was clean, the bed was comfortable, and I do travel with my service dog and was appreciative having the door that opened up to the bike path for when I took him out. 5 stars! :)
Response from Hotel manager on 2023/9/9
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Anthony, Crested Butte

Liked: Cleanliness, amenities, property conditions & facilities
Feel sorry for her, but desk clerk was not trained well.
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/8
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Renae

Liked: Cleanliness, property conditions & facilities
Biking trails
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/5
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/5
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

zoe

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel manager on 2023/9/5
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

JOE, MEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Pool and hot tub make for a relaxing evening or even morning. Kids loved it.
Stayed 1 night in Aug 2023
Response from Hotel manager on 2023/9/3
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager