Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free rollaway beds
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Reviews of Courtyard Starkville MSU at The Mill Conference Center

3 out of 5
Courtyard Starkville MSU at The Mill Conference Center
100 Mercantile St, Starkville, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 391 out of 611 reviews" "
Rating 8 - Good. 119 out of 611 reviews" "
Rating 6 - Okay. 49 out of 611 reviews" "
Rating 4 - Poor. 29 out of 611 reviews" "
Rating 2 - Terrible. 23 out of 611 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The rooms for our stay averaged $350 per night, a three night stay. First we went down for breakfast and coffee first morning NO FREE BREAKFAST OR COFFEE! So on top of $350 per night we paid $7 per cup of coffee. Next we didn’t see housekeeping for our whole stay. Third the water in the bathtub ran continuously. Could not shut it off. When I got off the elevator my first impression was that the carpet seemed old and worn but dismissed as me being too picky. Now I think they’re over priced, not well kept up, maybe trying to pay for the remodeling that’s ongoing. The room itself was roomy except for the constant running water. When I made a comment to front desk about being pricey and not worth it her comment was that I shouldn’t have booked through Expedia, they charge more.
Stayed 3 nights in May 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dingy and had broken things in need of repair. Air was noisy and made clicking sounds that woke us in the middle of the night. Too expensive for this kind of facility.
Stayed 2 nights in May 2024

6/10 Okay

Brittany

Traveled with group, Traveled with family
The property is under construction at the moment, which I understand. However, when I pay $657.00 for a 2 night stay, I expect to have hot water, a fridge that works in my room, and a door will easily open with our key. Our door did not latch properly so one of us had to pull it hard while the other held the key to the door. Our tv remote was so dirty that I would not let my son use it. I feel like I paid way too much for what I got. I will not be staying there again.
Stayed 2 nights in May 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and friendly, hotel was very clean. Would have liked housekeeping to visited and cleaned the room during our stay and replenished the towels but everything else was great
Stayed 2 nights in Apr 2024

8/10 Good

Sonya L

Business traveler
I stayed during renovations. They were in the midst of redoing the rooms. The noise was kept at a bare minimum, but it was still an “annoyance “ I know they did the best they could. Looking forward to coming back and staying in a newly renovated room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dafuntay

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
It was very good experience
Stayed 1 night in Apr 2024

6/10 Okay

Jeremy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from D on 2024/3/22
Thank you for your review. We hope the next time you stay, you will have a better experience.

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator had an odor of burning motor oil, and I could feel that the floor was broken under the carpet when I got off the elevator. One of the floors was under renovation, but I felt unease that the floor was in such bad disrepair. The staff was courteous. Also, parking is behind the hotel in a garage, but no one told me the best level to park is the 2nd level. Level two is the same level as the hotel, and you can enter from the back.
Stayed 1 night in Mar 2024
Response from D on 2024/3/21
Thank you for your survey and for bringing our attention to the odor of the elevator. Every so often the oils from the elevator need to be changed, hence the smell. We hope to see you again soon.

6/10 Okay

Matthew

Stayed 1 night in Feb 2024
Response from D on 2024/3/22
Thank you for your review. We hope the next time you stay, you will have a better experience.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deidre F on 2024/2/15
Thank you for your review. We are happy to know you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Deidre F on 2024/2/4
Thank you for the review. We hope to see you again soon.

8/10 Good

Patricia

Liked: Staff & service, amenities
Disliked: Cleanliness
I was disappointed in the cleanliness of my room. I have stayed at this hotel before and it was not like this.
Stayed 2 nights in Jan 2024
Response from Deidre F on 2024/2/4
I apologize that we did not meet your expectations. We hope you will give us another chance to make up for the disappointment.

6/10 Okay

Peggy

Business traveler
Disappointed
There was mold on the bathtub walls and under the rim of the bathroom sink. There was also pubic hair in the tub. We specifically asked for a handicapped accessible room but did not get one, even though we were assured we would get one. No grab bars anywhere near the toilet and only one on the bathtub wall and it was up too high for a short person.
Stayed 1 night in Jan 2024
Response from D on 2024/1/15
Thank you for staying with us. Our goal is to make sure each guest gets an excellent experience and we failed to do so. I apologize for all the issues with the room and have passed on these issues to the hotel staff so that they are aware of them. Again, I apologize and we hope to see you again at a later date.

8/10 Good

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility.
Stayed 1 night in Jan 2024
Response from Deidre F on 2024/2/4
Thank you! We hope to see you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Deidre F on 2023/12/29
Thank you for staying with us. We are happy to know you enjoyed your stay! Happy New Year!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from D on 2023/12/15
Thank you for staying with us. We are happy to know you enjoyed your stay.

10/10 Excellent

Peggy Linton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean and comfortable beds
Stayed 1 night in Dec 2023
Response from D on 2023/12/15
Thank you for staying with us. We are happy to know you enjoyed your stay!

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Front desk was super nice
Stayed 1 night in Nov 2023
Response from D on 2023/12/1
Thank you for your review. I'm happy to know you enjoyed your stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel are excellent. Very kind and helpful. Enjoyed talking with them
Stayed 1 night in Nov 2023
Response from D on 2023/12/15
Thank you for your review. We are happy to know you enjoyed your stay!

4/10 Poor

Vanessa

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Did you ask for Room Service? REALLY😡
In town for a funeral. Stay was mediocre at best. First, the lock on the door. We had to struggle each time to get in AND TO GET OUT! The deadbolt kept coming out when turning the handle coming out. Going in we had to jiggle the handle several tomes before it would open. Maintenance came up and explaoned nothing about the lock just stated they are getting ready to do renovations. That had nothing to do with the current situation 🙄 We were there for 3 full days. No room service not one day! Had to call down for towels. Upon checkout I explain to clerk, she then asks did I ask for room service 😳 WTH.. is that how hotels work now. No I didnt ask I paid you $500 For 3 nights! That was my ask! Then she continues to say we have new staff and they are just learning. Excuses are monuments of nothingness and they build bridges to no where! This is Unexceptable Courtyard! Don't use room 233😩
Stayed 3 nights in Nov 2023
Response from D on 2023/12/1
I apologize for all the problems you encountered while staying with us. We hope the next time you stay with us, you will have an excellent experience.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Julie, Bartlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location!! Easy access to football stadium, to restaurants, even to gas and highway. Nice staff - helpful and friendly the room was clean, nicely furnished. I was a little suprised that the carpet in the hall was stained in several areas... Overall a very nice stay and hotel.
Stayed 2 nights in Oct 2023
Response from GM on 2023/10/24
Thank you for sharing your experience, Julie. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 2023/10/24
Thank you for sharing your experience, Ginger. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

8/10 Good

Walter

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Tedi

Traveled with family
Disliked: Property conditions & facilities
DO NOT stay here if is there is a game! They charged almost $700 a night for a very basic room. There was a cart parked in front of the window all weekend so we couldn't even open our window. No breakfast or coffee. No restaurant. I guess they are riding the location.

6/10 Okay

Aimee

Traveled with family
Liked: Amenities
Stayed 1 night in Sep 2023

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2023/10/24
Thank you for sharing your experience, Roy. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Deidre on 2023/9/16
Julie, I apologize you did not have a great stay. We hope the next time you stay with us, you will have had an excellent stay.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice hotel and walkable to Miss State campus!
Stayed 1 night in Sep 2023
Response from Deidre on 2023/9/16
Wendy, thanks for the great review! We are happy to know you enjoyed your stay! We hope to see you again soon! Go Dogs!

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Easy walk to Davis Wade.
Stayed 2 nights in Sep 2023
Response from Deidre on 2023/9/16
Jaime, thank you for the great review! We are happy to know you enjoyed your stay! Go Dogs!

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, amenities
the lady on the front desk wasnt every Smart . and
Stayed 1 night in Sep 2023

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Jeffrey, Brentwood

Something came up at the last minute and I was unable to use my reservation. They would not allow me to move it to another day or even give me partial credit. I will never stay at that Courtyard again.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from GM on 2023/10/24
Thank you for sharing your experience, Michael. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Tonya

Stayed 1 night in Sep 2023
Response from GM on 2023/10/24
Thank you for sharing your experience, Tonya. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

6/10 Okay

Niccole

Business traveler
Liked: Staff & service, property conditions & facilities
The carpet was lifting up. My room wasn't thoroughly cleaned. I discovered a washcloth on the top of the showerhead, the mirror was dirty. There was no cups for coffee and when i called to ask for it to be brought to my room I was told to come to the front to get it with no apologies.
Stayed 2 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay although the outside temperatures were around 100 degrees and it appeared the air conditioning temp was locked , my room temp stayed around 76 degrees.
Stayed 1 night in Aug 2023
Response from Owner on 2023/8/28
Linda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Lindsey

Disliked: Staff & service
Only giving 3 stars. For $300 a night in Starkville, Ms. We reserved a king bed but upon arrival, the woman at the desk said Expedia sent it over as 2 queens so that is all we could get. The hotel seemed no where near capacity. No towels were ever refilled by the pool, hard to get water, no laundry bag in room, etc. facilities were clean and these complaints are a little petty. I would have rated higher if $150 per night, but for $300 we expected more. Also disappointed in Expedia for not correcting the king room issue after I notified them.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall good property, the rooms were clean and tidy.
Stayed 1 night in Aug 2023
Response from Owner on 2023/8/7
we appreciate you taking the time to review us and leave a great rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Owner on 2023/8/7
Bethany, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Daphne

Stayed 1 night in Jul 2023
Response from Owner on 2023/7/28
Thank you for taking the time to review us, Daphne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

beau

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Owner on 2023/7/25
Beau, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Vincent

Stayed 1 night in Jul 2023
Response from Owner on 2023/7/20
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Laneko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall my stay was great. I just didn’t care for going down to front desk to get more towels and housekeeping don’t clean every day
Stayed 3 nights in Jul 2023
Response from Owner on 2023/7/20
Laneko, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Orarenee

Stayed 3 nights in Jul 2023
Response from Owner on 2023/7/20
Thank you for taking the time to review us, Orarenee. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Owner on 2023/7/18
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at the Courtyard at Starkville. Every time we go to Mississippi we choose this hotel. The staff is always friendly, and the rooms are spacious and modern.
Stayed 1 night in May 2023
Response from Owner on 2023/7/17
Jonathan, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Owner on 2023/7/13
Norman, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Daniel

Stayed 1 night in Jul 2023
Response from Owner on 2023/7/26
Daniel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!