住宿正面

星城套房飯店的評分

2 out of 5
星城套房飯店
1308 N Lincoln Ave, Star City, AR

評論

7.6

不錯哦

10 分,有夠讚;194 則評論中有 55 則" "
8 分,不錯哦;194 則評論中有 79 則" "
6 分,一般般;194 則評論中有 30 則" "
4 分,不太好;194 則評論中有 14 則" "
2 分,很糟糕;194 則評論中有 16 則" "

8.2/10

整潔度

7.6/10

員工素質

7.0/10

設施服務

7.8/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Joyce

Pleasantly surprised with my stay. The price was excellent, but it’s a small town. My room was large, very clean and comfortable. A pleasant stay.
於 2024 年 5 月住了 1 晚
Jemish 於 2024年5月14日回覆
Dear Joyce,Thank you for the stay and feedback. I'm overwhelmed by your words of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time.

8/10 不錯哦

Wanda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Jemish 於 2024年4月30日回覆
Dear Wanda,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.

8/10 不錯哦

Michael and Dianna

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice experience. Clean and the bed slept great.
於 2024 年 4 月住了 1 晚
Jemish 於 2024年4月16日回覆
Dear Michael and Dianna,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.

10/10 有夠讚

Michael

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very nice hotel and very affordable. The owner is great and responsive. Rooms were amazing and larger refrigerator and freezer. This is the place to stay!
於 2024 年 4 月住了 1 晚
Jemish 於 2024年4月8日回覆
Dear Michael,We would like to express our gratitude for choosing to stay with us and for providing your valuable feedback. We are delighted to see that you had a satisfactory experience, looking at the five-star rating. Your feedback is invaluable, as it assists us in our ongoing efforts to deliver excellent service and ensure a memorable stay for all our guests. Guest satisfaction remains our top priority. We sincerely hope to have the pleasure of welcoming you back soon for another enjoyable stay.

2/10 很糟糕

Tina

於 2024 年 3 月住了 2 晚
Jemish 於 2024年4月16日回覆
Dear Tina,Thank you for sharing your feedback. We sincerely apologize for falling short of your expectations. We are committed to addressing the issues you raised and appreciate your valuable insights. Your input helps us enhance our services, and we hope for the opportunity to welcome you back for an improved experience.

10/10 有夠讚

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay
於 2024 年 1 月住了 3 晚
Jemish 於 2024年3月15日回覆
Dear Michael,Thank you for sharing your feedback. It is heart-warming to receive a 5-star rating from our guest. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 有夠讚

geneva

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
upper room window's neon sign was it a brothel advertizement ????
於 2024 年 2 月住了 2 晚
Jemish 於 2024年3月6日回覆
Dear Geneva, Thank you for the stay and feedback. I'm overwhelmed by your words of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time.

8/10 不錯哦

Clay,Cedar Park

情侶出遊, 商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Staff are helpful but if you check out early, getting a refund is difficult!
於 2024 年 2 月住了 3 晚
Jemish 於 2024年2月28日回覆
Dear Clay,Thank you for choosing us for your recent stay. It is heart-warming to receive a 4-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions. sorry for you have issue with refunds early check out.

8/10 不錯哦

Doug

於 2024 年 2 月住了 1 晚
Jemish 於 2024年3月22日回覆
Dear Doug,Thank you for sharing your feedback. It is heart-warming to receive a 5-star rating from our guest. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 一般般

Mark,Chesapeake

喜歡:員工素質
It is a very basic hotel. But it is quite and serves the purpose.
於 2024 年 1 月住了 1 晚
Jemish 於 2024年2月4日回覆
Dear Mark,Thank you for sharing your feedback. We are glad to know that you liked our convenient location. Please note that your concerns have been passed on to our relevant team for improvement. we will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 不太好

Derek

寵物同遊
Trash outside the side doors. Looked like only 3 maybe 4 cars in the parking lot which meant they were no where close to capacity. Asked for a late check out for only 2 hours so I could pack up and clean up after I was done that morning and come back to the room. Absolutely they said but did say they would “rent” me some more time. They advertise to bring your dog. “Dogs welcomed”. Advertisement read like there was no charge For bringing your dog. But after you arrive that’s when they tell you there is a charge.
於 2024 年 1 月住了 3 晚
Jemish 於 2024年1月12日回覆
Dear Derek,Thank you for your feedback. We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. and we are advertisement for a pet friendly hotel. but pets should not stay free. Our main purpose is to make our guests smile and be happy; we strive each day. We regret that we failed this time in your case. We will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 有夠讚

Elena

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay.
My husband and I stay in this hotel often due to his work schedule. We have always been greeted with a smile and check ins are always smooth. The rooms are good and always quiet. Overall, great place to stay and we will be staying there more in the future.
於 2023 年 12 月住了 1 晚
Jemish 於 2023年12月24日回覆
Dear Elena,Thank you for sharing your review. It is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 一般般

Joanne

寵物同遊
Stated on line it had breakfast but none provided. Pet fee was higher than other hotels that had better amenities. Room itself was good after having to have the manager reset the electrical box for my room.
於 2023 年 10 月住了 1 晚
Jemish 於 2023年10月22日回覆
Dear Joanne,Apologize for your negative experience. We take guest complaints seriously and strive to ensure all guests have a pleasant stay. We are nowhere mentioned to provide BREAKFAST. We haven't been serving breakfast for the last three year. We will investigate your concerns and take any necessary actions to improve the property. Thank you for bringing this to our attention.

10/10 有夠讚

Dawn M

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I had a nice stay. Rooms were very clean. Staff was very friendly.
於 2023 年 10 月住了 1 晚
Jemish 於 2023年10月16日回覆
Dear Dawn,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 一般般

Nicole

寵物同遊, 商務旅客
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Property was dingy and the outdoor areas were not well kept with broken furniture and mattresses around. Would def not want to be outside at night based on location and those that were around during my stay.
於 2023 年 10 月住了 1 晚
Jemish 於 2023年10月15日回覆
Dear NicoleI sincerely regret your negative experience at our property. This is not typically the case with our guests. and we don't have any damaged furniture outside the area and mattress. Maybe you have a different location issue about this. Our location was very quiet and there was no activity going on in the parking lot. We are actively investigating your feedback and will take appropriate action as soon as possible. I hope you'll give us a chance to make things right for you.

4/10 不太好

Nicole

團體旅遊
不喜歡:員工素質
so when we checked in, the room was dirty and nasty, they got us a new room but no room service, asked for towels and toilet paper none was given. had trouble with our key cards, went to the front desk and they didn’t fix that either.
於 2023 年 9 月住了 7 晚
Jemish 於 2023年10月15日回覆
Dear Nicole,I sincerely regret your negative experience at our property. Our housekeeping staff was well trained. Guest asked the housekeeper for anything supply for didn't denied always she give to customer. Our policy is we knock on doors everyday for stayover guests. If Guests left do not disturb the sign on the door so housekeeping can't open the door. Hotel lock was working fine. If you put the keycard next to any cell phone keycard was not working. so you have to go back frontdesk. If frontdesk employee didn't fix your room keycard, how would you stay at a hotel without a keycard? We are actively investigating your feedback and will take appropriate action as soon as possible. I hope you'll give us a chance to make things right for you.

8/10 不錯哦

Eddie

於 2023 年 7 月住了 1 晚
Jemish 於 2023年8月11日回覆
Dear Eddie,Thank you for your loyalty and positive feedback! We're thrilled to be your favorite hotel chain. It's wonderful to hear that you enjoy our spacious, clean, and comfortable rooms. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another enjoyable stay. Thank you for choosing us as your preferred hotel!

8/10 不錯哦

Jason,The Woodlands

情侶出遊
喜歡:員工素質和住宿環境和硬體
Perfect place to stop for the night on a long drive. Nothing special, but gets the job. My wife found the AC in the room a little noisy, but the bed was clean and comfortable and the price was right.
於 2023 年 6 月住了 1 晚
Jemish 於 2023年6月18日回覆
Dear Jason,Appreciate for sharing your experience with us. We apologize for the inconvenience caused by the AC Little noisy. We will address these issues to ensure a more comfortable stay for our guests. Your safety is our priority, and we appreciate your feedback regarding the bed was clean and comfortable and the price was right. We hope to welcome you back in the future for an improved experience.

4/10 不太好

真實旅客

不喜歡:整潔度和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Jemish 於 2023年6月9日回覆
Dear Guest,Thank you for sharing your feedback. We are glad to know that you liked our convenient location. Please note that your concerns have been passed on to our relevant team for improvement. we will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

David

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This two story hotel has baggage carts for convenience of moving bags, however there is no elevator so guests must hand carry their baggage up stairs. My wife cannot make that much effort and my reserved room was not available on the first floor when I arrived.
於 2023 年 5 月住了 1 晚
Jemish 於 2023年5月17日回覆
Dear David,Apologize for your negative experience. Hotels can't give any kind promise for first floor room availability. Hotel clearly mentions two stories without an elevator. your reservation room type was occupied with other guests. so we have the same room type on the second floor. If you don't want to go upstairs hotel will be provide you different room type on first floor. Our team always welcome our guest's ideas and suggestions. Hope to see you very soon!.

6/10 一般般

Michael

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Not terrible - partially updated - use caution
The exterior was pleasant. check-in was not too complicated, considering I arrived just after midnight. Lobby isn't open after a certain time - so you have to check in via a little window in the foyer. First disappointment - the hotel charges an additional 4% fee for using a credit or debit card. Hotel.com does not disclose that fact - so the "TOTAL PRICE" that supposedly includes taxes and fees is incorrect. The problem I think, is that hotel.com doesn't actually complete the payment, that this is done at the facility. Still - it would have been nice to know of the additional cost before I made the reservation. Property itself seemed reasonably clean. IMPORTANT NOTE - if you have physical disabilities - be sure to ask for a room on the 1st floor!!! This building does not have an elevator! Upon arrival in my room (207), I found the carpet clean. The sofa appeared new. Bed was nicely made (though if you don't like a firm mattress, be aware - its pretty firm). Sheets were clean (I carry a UV blacklight with me when traveling to check). Refrigerator was a bit noisy - complicated by the second issue: The A/C and heat did not work. Period. There is no wall thermostat - all controls are on the unit itself. There was apparently no power to the outlet or the unit was just dead. THANKFULLY, the temperatures both nights were reasonable and the humidity not too high. Bathroom floor had uneven tile and missing grout and had sharp edges.
於 2023 年 4 月住了 2 晚
Jemish 於 2023年4月16日回覆
Dear Michael,We are sad to see this 6-star rating. We never want our guests to have such a kind of experience. We are listed all policies online maybe you have read be carefully. If air condition was not working you have to let as know to frontdesk so they will be help out something When you check out you complain that’s not rights. We would love to know more about your experience. After hours you have to check in on night windows and our main door was close after hours for Security for all of In-House Guest. If guest want to use that door with guest room key cards. So, We can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

Mary Ann

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Jemish 於 2023年4月9日回覆
Dear Mary Ann,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 有夠讚

Johnna

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great overnight stop
The rooms are clean and spacious. The staff was friendly and helpful. We were just passing through town for one night and this was a good choice for us. I'd stay here again.
於 2023 年 3 月住了 1 晚
Jemish 於 2023年3月21日回覆
Dear Johnna,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

真實旅客

喜歡:整潔度和客房舒適度
Check in easy, Quiet and clean. Pop machine out of my 2 selections. What I got was not cold. Ice machine not working so have to ask front desk which I did not do. Good value. Better overall than I expected in a small rural Arkansas town.
於 2023 年 3 月住了 1 晚
Jemish 於 2023年3月13日回覆
Dear Guest,Thank you for sharing your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

8/10 不錯哦

Debbie

喜歡:員工素質和住宿環境和硬體
Staff very nice, updated except carpet, comfortable bed
於 2023 年 3 月住了 1 晚
Jemish 於 2023年3月13日回覆
Dear Debbie,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 有夠讚

Hal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable. As advertised. Friendly staff.
於 2023 年 3 月住了 1 晚
Jemish 於 2023年3月13日回覆
Dear Hal,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 很糟糕

Ashley,Katy

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
NEVER any ice EVER! No coffee pot. Hot water ran out and was told it was because it was checkout time. Towels had stains. No breakfast (has had the same sign posted for 2 years). And the staff was rude.
Jemish 於 2023年1月16日回覆
Dear Ashley,Thank you for sharing your feedback. However, we apologize for the inconvenience faced by you regarding these issues. Some of reason ice machine was stop working after you complain to staff they fix right way issue. We have not served breakfast for the last 2 years. We are not doing any ADS for breakfast. Our property didn't have an issue of hot water. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 有夠讚

Jerry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A great night
Great adventure
於 2022 年 12 月住了 1 晚
Jemish 於 2022年12月28日回覆
Dear Jerry,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

Jean

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was nothing actually wrong with the property except the ice machine didn't work. It was clean, priced right, and friendly. Items were older like towels etc but clean.
於 2022 年 12 月住了 1 晚
Jemish 於 2022年12月13日回覆
Dear Jean,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We take the time to listen to your constructive comments so we can continually improve our services. We hope to have the chance to serve you again on your next visit.

8/10 不錯哦

William

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff motel was very clean and quiet nice clean rooms
於 2022 年 11 月住了 2 晚
Jemish 於 2022年12月9日回覆
Dear William,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 有夠讚

William

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very much enjoyed they stay very nice and quite and clean
Jemish 於 2022年11月6日回覆
Dear William,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and the price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

john

於 2022 年 10 月住了 5 晚

8/10 不錯哦

BRANDY

於 2022 年 10 月住了 1 晚

10/10 有夠讚

Joshua

Very nice hotel
Stayed a few days while working in the area. Me and my guys had 4 rooms total and were very pleased. Great parking for truck with trailers of any size and a very friendly staff. Rooms were clean and beds were pleasant to sleep on. Will be staying here again when we are back in the area!
於 2022 年 10 月住了 2 晚
Jemish 於 2022年10月25日回覆
Dear Joshua,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room, price and friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 有夠讚

Jason

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great place
於 2022 年 10 月住了 1 晚
Jemish 於 2022年10月9日回覆
Dear Jason,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

Carol

喜歡:整潔度、員工素質和住宿環境和硬體
Convenient and quiet. The freezer section of refrigerator would not refreeze ice packs and the ice machine was empty.
於 2022 年 10 月住了 3 晚
Jemish 於 2022年10月7日回覆
Dear Carol,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 不錯哦

Rolando

喜歡:設施服務
Es aceptable pero creo que puede mejorar en muchos aspectos más sobre todo la limpieza
於 2022 年 10 月住了 1 晚
Jemish 於 2022年10月7日回覆
Dear Rolando,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 有夠讚

DeneQuia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Sharon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quite and clean
於 2022 年 8 月住了 1 晚
Jemish 於 2022年9月10日回覆
Dear Sharon,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

2/10 很糟糕

Julia

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Receptionist was friendly. Condition of the room was poor. Room had a terrible smell. Carpet and sofa was dirty. Bed linen was stained. Spent only 1 night of the 2 booked.
於 2022 年 7 月住了 2 晚
Customer Care Team 於 2022年8月4日回覆
THANK YOU FOR YOUR FEEDBACK

10/10 有夠讚

Ella

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 1 晚
Customer Care Team 於 2022年7月22日回覆
Thank you for your feedback

10/10 有夠讚

Susan

於 2022 年 6 月住了 1 晚
Customer Care Team 於 2022年7月4日回覆
Thank you

8/10 不錯哦

Kimberly

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚
GM 於 2022年5月27日回覆
Thank you!

8/10 不錯哦

Aurora

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 2 晚
GM 於 2022年4月5日回覆
Thank you for your ratings

10/10 有夠讚

Mary

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 2 晚
gm 於 2022年3月5日回覆
thank you

8/10 不錯哦

KIMBERLY

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Room was clean and roomy. Bed was comfy. I would stay again.
於 2022 年 2 月住了 1 晚
GM 於 2022年3月5日回覆
Thank you for your feedback

10/10 有夠讚

Jeff

於 2022 年 1 月住了 3 晚

10/10 有夠讚

Earlene

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 2 晚
GM 於 2021年10月26日回覆
Thank you for your Ratings

10/10 有夠讚

Debra

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Nick Patel 於 2021年10月5日回覆
Thank you for your ratings

4/10 不太好

真實旅客

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
This place was terrible, smelled awful, loud talking neighbors, would never stay here again
於 2021 年 8 月住了 1 晚
Nick Patel 於 2021年10月5日回覆
Thank you for your feedback