The hotel was clean and well-maintained, but the staff was unhelpful. Valet service took 30 minutes, and after finally taking our car, we found no luggage carts available. At the front desk, two employees were chatting. When I asked for a luggage cart, they claimed there were none. I pointed out that a hotel of this size, an AC Hotel, should have carts. They admitted they had some but didn’t know where they were and made no effort to find one for us or another guest who asked. I had to make two trips to my room. I usually enjoy AC Hotels and have never had issues, but I won’t return to this one.