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Reviews of Hampton Inn St. Louis Southwest

2.5 out of 5
Hampton Inn St. Louis Southwest
9 Lambert Drury Dr, Valley Park, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 839 reviews" "
Rating 8 - Good. 244 out of 839 reviews" "
Rating 6 - Okay. 49 out of 839 reviews" "
Rating 4 - Poor. 15 out of 839 reviews" "
Rating 2 - Terrible. 7 out of 839 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gonzalo D

Traveled with family
I've booked and paid for two bedrooms on Expedia, at the moment my wife arrived to the hotel, the hotel said to her that only one bedroom was reserved, even we paid for two, they told my wife that she could pay for another bedroom and calling Expedia for refund, she did that, then I called Expedia, they said they would call the property, later they sent me an email saying that the hotel policy refund is clear on no refunds, and Expedia claims that the mistake was at the hotel's side because they made two bedroom reservation as I could see on the invoice, and my wife also showed the invoice to the hotel, but the hotel insisted there was only one bedroom reservation by Expedia under our name.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashlee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica, Daleville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, good breakfast, comfy beds
Stayed 1 night in Apr 2024

4/10 Poor

Claralee

Traveled with family
Liked: Amenities
Check in was pleasant and they told us the room was ready. We went to the rooms, beds looked made so we started unpacking. Try to use the restroom, had not been cleaned. Chased down the housekeeper who came right in and cleaned the bathroom and she apologize for the desk letting us check in. When we went to go to bed, pulled the comforter back and had to clean off sheets as they were dirty. Also TV keep showing pixels like the signal was bad. We ended up just watching something on the IPad. I have stayed here a few times before with no issues, disappointed this time.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathy

Traveled with family
Stayed 2 nights in Feb 2024

6/10 Okay

Brandy

Traveled with partner
Liked: Staff & service
The staff was super amazing but the furniture in the rooms are needing some TLC. Overall not a horrible stay just need to clean the furniture or replace it.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. I would definitely stay there again. My only complaint was the mattress which was uncomfortable for me and the bedding wasn't large enough to stay on the bed throughout the night. Other than that, no complaints.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Logan

Stayed 1 night in Nov 2023

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay dir family
We loved it.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023

2/10 Terrible

Quiana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me for a room I didn’t stay in and she wouldn’t accept my paper ID
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access
Stayed 3 nights in Sep 2023

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ethan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. Thought the pet deposit of $75 for a single small dog was excessive. Other than that no complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent. Check in was easy, with friendly service. The door lock on our room didn't work so we were given a different room right away. The room was clean and comfortable with comfy beds and bedding. The only negative was the water pressure in the shower could have been better but it wasn't that bad. Breakfast had a pretty decent selection. We did not use the pool so I have no idea how it was. Overall a very good stay. We woukd definitely stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

Camerino landa

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Needs updating. Old property
Beds were old and not comfortable. Breakfast was bland. Rates were super high, not Hilton standard. And pet fee was too high.
Stayed 1 night in Sep 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Convenient Location
Friendly and helpful welcome at front desk. Hotel is updated, clean and comfy beds. Convenient location, easy walk to some restaurants Would recommend if you’re staying in the area!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very clean. Staff was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The breakfast was served hot daily, the room was clean and upkept. Front desk staff was very courteous. I recommend to plan your stay with them especially if you plan to go to six flags like us.

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023

10/10 Excellent

vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean other than missing a trash bag
Stayed 2 nights in Jul 2023

4/10 Poor

Sandra

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable and spacious. Great breakfast too!
Stayed 2 nights in Jul 2023

10/10 Excellent

Randy

Stayed 1 night in Jul 2023

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for our short stay
Needed a place to crash after concert in St. Louis. Room smelled like stale smoke but was very clean and well appointed…a room near us had a dog that was barking when we arrived at 12:30 am. Breakfast was delicious, scrambled eggs, sausage, potatoes and peppers. Not over cooked and dried out like at many hotels we’ve stayed. They also had waffles, oatmeal, cereal, yogurt - the usual continental. Would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Eva, Elmwood Park

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My children (9&6) and parents (70&69) and I enjoyed our stay here. The staff is/was exceptional. The breakfasts are winners! The pool felt great. It’s right off the highway so what else can i share? It’s affordable and overall 10s!
Stayed 2 nights in Jul 2023

10/10 Excellent

Terry

Stayed 1 night in Jul 2023

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
It had been years since I stayed at this Hampton Inn (as we usually choose to stay at the Drury next door). But I was pleasantly surprised to see that it had been either renovated or updated and was very clean, comfortable, and safe. I will stay again.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. Easy check in and pleasant staff!
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
We enjoyed our overnight stay. Room was clean and comfortable. No complaints from our stay.
Stayed 1 night in Jun 2023

8/10 Good

Gregory

Liked: Cleanliness
Lots of construction in the area. I am sure in a while it will look better and quiet down some after the construction is finished.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only problems: somebody (presumably a previous guest) spilled a soda or some sticky liquid in front of the mini-fridge; there was still a sticky spot in the cabinet which I found while opening it. We also noticed a house centipede in the tub. Otherwise, very nice facility.
Stayed 1 night in Jun 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was a great place to stop off of I44. We liked the convenience of using the Hilton app to check in and out as well as the digital key. There are a few restaurants very close by which was nice.
Stayed 1 night in May 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice, quiet stay. There were many options for breakfast, which the family tried multiple things. All were very good.
Stayed 1 night in May 2023

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023