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Reviews of Courtyard by Marriott St. Louis Downtown/Convention Center

3 out of 5
Courtyard by Marriott St. Louis Downtown/Convention Center
823-827 Washington Avenue, St. Louis, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard by Marriott St. Louis Downtown/Convention Center. I had a really good stay. The room was clean and comfy, and the staff was super helpful. I'd definitely stay there again.I would highly recommend the Courtyard St. Louis Downtown/Convention Center to anyone looking for a comfortable and convenient place to stay in downtown St. Louis. It's a great option for both business and leisure travelers.
Stayed 3 nights in May 2024

8/10 Good

Stacey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Courtyard at the downtown convention is a nice place to stay. It is on an upscale level compared to the Courtyards off the highway.I would stay there again
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area
Stayed 2 nights in May 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan, RESERVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service. Really nice lobby and bar area on the first floor. Nice and spacious room. I even had a nice view of the river and the old St Louis Rams football stadium. St Louis is on the up again. I felt very safe walking around a very clean downtown. Even at night.
Stayed 2 nights in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Marty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it all but no microwave
Stayed 2 nights in Apr 2024

10/10 Excellent

Cleopatra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel downtown and very clean with a friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice! Exactly what we needed! It didnt have lotion. Unsure if that was a mistake, or they just dont provide it there. Otherwise all good!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good placement. About a 10 minute or so walk to see the arch and close to metrolink stations to see Union Station.
Stayed 2 nights in Apr 2024

8/10 Good

Susita

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Had to call for clean towels every day. We stayed four nights.
Stayed 4 nights in Mar 2024

10/10 Excellent

Susita

Liked: Cleanliness, property conditions & facilities
Was very clean but we would have to call for towels. We stayed 4 nights.
Stayed 4 nights in Mar 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the event we were attending at the Dome of the Americas.
Stayed 3 nights in Mar 2024

8/10 Good

Jeremy

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel was very comfortable with large rooms. We took a family of 8 and had plenty of space for all of us with 2 rooms that each had 2 queen beds. This hotel does not have a pool which was a little disappointing for the kids. It was an easy walk to the Dome at America’s Center with plenty of eating options within walkable distance as well. We would definitely book this hotel for future events.
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 1 night in Mar 2024

4/10 Poor

Travis

Traveled with partner
Was not easy to get to due to construction. Parking was horrible, and the staff at the parking garage was extremely rude.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, but wish parking was included (or cheaper)
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Natasha

Liked: Cleanliness
Disliked: Staff & service, amenities
I did not like my check in experience. The check in clerk was Not friendly at all and a bit agressive when asking for my payment. Meaning she asked me to put my card in the card reader very harshly but didnt explain my charges or the amount. I literally had to ask what and how much was the additional charge because I knew how much room and tax was but she was just like... Put your card in. Instead of saying. Oh i see you paid room and tax online but the hotel also charges a 50.00 incidental fee. Information and being polite goes a long way. The room was clean but the pipes are old. The water spat out hard when I initially turned on the water in the bathroom and it took 3 flushes just for a simple flush to go down the toilet. No drinking waters for guest are in the rooms , seems weird for a Marriott and self parking is $35.00. $15-$20 I can understand but for this property and location (downtown St. Louis??) $35 is ridiculous!!!! The bed was rather hard. I am very familiar with Marriott properties and I belive they are known for their very comfortable mattresses. This did not apply for this particular stay. But my room was clean which I can definitely appreciate. It served it's purpose for what it was.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/2/24
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I understand how frustrating it can be to have to pay additionally for parking. Similar to other major downtown areas, St. Louis is no different in having paid for parking options. Even though it is costly, we do try and remain the most competitive compared to our neighboring hotels.Additionally, I will be sure to have a conversation with the agent who checked you in to ensure things like that don't occur in the future. Our apologies, seeing that is not the hotel nor the brand expectation. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and well kept rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Bhagyalakshmi

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay and staff were cordial
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was outstanding!
Stayed 1 night in Feb 2024

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was shocked that it cost $45 per day for parking! There seemed to be an extra charge for everything. We even had to pay for coffee!! Nowhere did it state we had to pay to park when booking. We are paying guest. Shouldn't have to pay extra to park where we already paid to stay. Buyer beware!!!!
Stayed 1 night in Feb 2024
Response from jacob Hopper - General Manager on 2024/2/6
Hello Paul and thank you for choosing to stay with us! Similar to other downtown areas, St. Louis is no different with paid for parking options. We do have several areas throughout the booking process that offer information in regards to our paid for parking options. I understand how frustrating that can be and I do apologize for that. I do hope you enjoyed your visit to St. Louis and the westward views from the 21st floor!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that parking was not included. If he has to pay, it should have been a lot cheaper. We had to pay $45 to walk over half a block with all of our luggage in the rain.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful with a very spacious room and wonderful staff.
Stayed 1 night in Jan 2024

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was what I was looking for and comfort and I got that from my visit.
Stayed 2 nights in Jan 2024

10/10 Excellent

Geraldine, Raymore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! Would definitely recommend! Right in the heart of the city!
Stayed 1 night in Dec 2023

8/10 Good

Lynnsey, Champaign

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times and will continue to stay when in town. Affordable, spacious rooms, close parking, walkable to many St. Louis staples. Staff is always friendly and informative. Keys required to access exterior doors and elevators.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed quiet relaxing evenings. Beautiful skyline view at night
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly professional staff. Furnishings were lovely and well maintained. I am a lady that traveled alone. I felt quite safe. I would absolutely stay there again.
Stayed 1 night in Nov 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Street noise!
10 floors up and still the street noise made it very difficult to sleep at night. Expected more from a 4 star hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, amenities
Had a wonderful stay. Everything went as expected. As we were
Stayed 3 nights in Dec 2023

10/10 Excellent

Mia

Liked: Cleanliness, property conditions & facilities, room comfort
The best place!!
I had an amazing experience! Customer service was exceptional!!!! The facility was aesthetically wonderful and clean. I certainly will continue to patronize the Marriott for travel moving forward. Thanks to all for the best experiences in recent travels!!
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

Erica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No onsite parking, a little scary walking from the garage to our hotel with the homeless. The staff was not very friendly either. Room was ok, but was very loud. You could hear everything from other rooms. I wouldn’t stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

jacob

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Super nice hotel!

8/10 Good

MINH

Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smelled good!
Stayed 1 night in Nov 2023

6/10 Okay

Bradley

Traveled with family
Liked: Staff & service
It was ok except the beds were hard
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Susana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2023

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Oct 2023

10/10 Excellent

Vernon

Stayed 4 nights in Oct 2023

8/10 Good

Regina

Stayed 2 nights in Sep 2023