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Reviews of Comfort Suites St George - University Area

2.5 out of 5
Comfort Suites St George - University Area
175 North 1000 East, St. George, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great rooms. Very clean and great place to stay
Stayed 2 nights in May 2024
Response from Hotel Manager on 2024/5/22
Dear Jalen,Thank you for the top rating and your kind words! We're thrilled to hear that you had a great experience with our staff and found our rooms to be clean and comfortable. Providing a great place to stay is what we strive for, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/22
Dear Nan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Rio

Clean, great staff
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/14
Dear Rio,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found your stay clean and that our staff provided great service. Maintaining a clean environment and delivering excellent service are top priorities for us, so we're thrilled that we met your expectations. We appreciate your comments and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/14
Dear Oscar,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/12
Dear Patricia,Thank you for your feedback and for recognizing the value we strive to provide. We're glad you found your stay to be a great value. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/11
Dear Sandra,Thank you for your perfect rating! We're delighted to hear that you found your overall stay to be clean and satisfactory. Maintaining a clean and comfortable environment for our guests is a top priority for us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not very walkable
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/6
Dear Christine,Thank you for your positive rating. We're glad you enjoyed your stay overall. We understand that the walkability of our location may not have met your expectations, and we appreciate your feedback. We'll consider this as we strive to improve our guests' experiences. We hope to welcome you back in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Angela

Traveled with family
Absolutely clean and fresh , friendly staff, comfortable and spacious
Stayed 2 nights in May 2024
Response from Hotel Manager on 2024/5/5
Dear Angela,Thank you for the perfect rating and your kind words! We're delighted to hear that you found our hotel absolutely clean and fresh, with friendly staff and comfortable, spacious accommodations. Providing a welcoming and enjoyable experience for our guests is our top priority, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Rasim

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/5/4
Dear Rasim,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We stopped for one night and had a good night’s sleep and a good breakfast.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/1
Dear Jeffrey,Thank you for the excellent rating and positive feedback! We're delighted to hear that you had a great experience during your one-night stay with us. A good night's sleep and a satisfying breakfast are essentials for a successful stay, and we're thrilled that we could provide both for you. If you ever find yourself in the area again, we'd love to welcome you back for another fantastic stay. If there's anything specific you loved about your experience or anything we can do to make your next visit even better, please don't hesitate to let us know!Sincerely, Hotel Manager

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we expected
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/28
Dear Dan,We're thrilled to hear that we met your expectations! Thank you for your positive rating and for choosing to stay with us. We hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or anything we can improve upon, please feel free to let us know.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to check in. Room was nice and clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/22
Dear Amanda,Thank you for the excellent rating! We're delighted to hear that your check-in process was smooth and that you found your room nice and clean. Providing a seamless and comfortable experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

4/10 Poor

Natalie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We found a zit patch in our sheets from a previous person staying which means our sheets likely didn’t get changed. Also we woke up to loud dripping water at 6 a.m. and there was brown water leaking from the ceiling in the bathroom. I was told because I booked through Expedia they couldn’t help me. Breakfast was gross with cold eggs. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Natalie,We sincerely apologize for the unacceptable experience you had during your stay. It is deeply concerning to hear about the cleanliness issues with your sheets and the maintenance problems with the leaking ceiling. Your experience with breakfast also falls far below our standards, and we apologize for the cold eggs. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies for the inconvenience you experienced, and we understand your decision not to stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Very nice to have a little divider between the bed and sitting area. The bed was very comfortable and i loved the pillows.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/19
Dear Suzanne,Thank you for your perfect rating and kind words! We're thrilled to hear that you enjoyed your room and found the little divider between the bed and sitting area to be a nice touch. Providing comfortable accommodations is important to us, and we're delighted that you found the bed and pillows to your liking. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/12
Dear Karen,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that everything was perfect during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with an exceptional experience. We hope to have the pleasure of welcoming you back for another perfect stay in the future!Sincerely, Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
pool
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/11
Dear David,Thank you for your feedback. We're glad to hear that you enjoyed the pool during your stay. If there are any specific areas where we can improve to enhance your experience and raise your rating to 5 out of 5, please let us know. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Gerald

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Gerald,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear Meagan,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great time during your stay with us. Your satisfaction is our top priority, and we're delighted that we could contribute to a memorable experience. We appreciate your review and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy access to freeway and other major roads and services. Good free breakfast. Nice rooms.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear Amanda,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located with easy access to major roads and services. We're also pleased that you enjoyed our complimentary breakfast and found the rooms nice. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean newer hotel. The room was spacious and nice
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear Christopher,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found it to be nice, clean, and spacious. Providing a comfortable and pleasant experience for our guests is important to us, and we're glad we could meet your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

leon, bakersfield

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear Leon,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/6
Dear Debbie,Thank you for your perfect rating! We're thrilled to hear that you found our hotel nice. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are vary spacious. A bit dated feeling but the comfort was worth it. Great location to restaurants and the freeway
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/5
Dear Ruben,Thank you for your feedback. We're glad to hear that you found our rooms spacious and comfortable, despite feeling a bit dated. Providing a cozy and accommodating environment is important to us, and we're delighted that you enjoyed your stay overall. We're also pleased to know that our location near restaurants and the freeway was convenient for you. Your satisfaction is our priority, and we appreciate your positive comments. We hope to welcome you back for another comfortable stay in the future. Sincerely, Hotel Manager

6/10 Okay

Karina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk staff was excellent; they were very helpful and friendly. The bathroom was not cleaned very well. The toilet had “spillage” from previous guests running down the outside down to the floor. The shower still had hair in the drain which I had to remove. It appeared to be sprayed down for cleaning. Breakfast was basic DIY cereal, bagel, toast or eggs and sausage with mini waffle machines. The staff starts cleaning up/ turning over chairs around you right at 9:30 and sits near you so you feel pressure to eat quickly and leave even though you served yourself before 9:30.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/5
Dear Karina,Thank you for sharing your experience with us. We're pleased to hear that you found our front desk staff excellent and helpful. However, we sincerely apologize for the cleanliness issues you encountered in your bathroom. Your feedback will be addressed with our housekeeping team to ensure that our standards are consistently met. Regarding breakfast, we apologize for any inconvenience caused by the pressure to eat quickly and leave. Your feedback will be shared with our breakfast staff to improve our service. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an excellent breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/5
Dear Susan,Thank you for your stay. We're thrilled to hear that you enjoyed our breakfast offerings! Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Large room with refrigerator , coffee maker and microwave. Everything is just amazing. 10/10
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 2024/4/4
Dear Vikash,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a wonderful stay with us! Providing spacious and well-equipped rooms for our guests is important to us, and we're delighted that you found everything to be amazing. Your satisfaction is our top priority, and we're grateful for your glowing review and perfect rating. We look forward to welcoming you back again in the future for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Tara

Traveled with family
Liked: Property conditions & facilities
It was a very nice hotel. The continental breakfast was adequate.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/4
Dear Tara,We're glad to hear that you enjoyed your stay at our hotel and found it to be very nice. Thank you for your feedback regarding the continental breakfast. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Aaron, New York

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/23
Dear Aaron,Thank you for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/3
Dear Rodrigo,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Vicheka

Traveled with family and small children
Disliked: Cleanliness
We’ve stayed at this comfort inn before and our stay was a very different experience. Our room had the previous occupants underwear in the drawer which was pretty gross. When we asked for them to remove it, no one came until we asked again the next day. Our bathroom light was flickering which we asked them to address and they said they would come back to fix it and they never did. The pool was not clean and had dirty cups and a head band in it. The water pressure in the shower was very weak. The water fountain in the gym was not working and no water was accommodated in it. We requested a pack and play the night before and they said they reserved one for us in our room, when we came the next day, they not only had not put one in the room, but said they won’t have one for us because they’ve given them all away to other guests.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Vicheka,We're deeply sorry to hear about the multiple issues you encountered during your recent stay with us. Your experience is certainly not reflective of the standard of service and cleanliness we strive to provide to our guests. Please know that your feedback has been shared with our team, and we will take immediate action to address these issues and prevent similar occurrences in the future. We truly value your feedback as it helps us to improve and provide better experiences for our guests.Sincerely, Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, awesome staff and super convenient to everything food or activity. Would stay again!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Jenny,Thank you for the wonderful review of your stay at our hotel. We're thrilled to hear that you had a great experience during your stay with us! Providing excellent service and convenience to our guests is our priority, and we're glad that our staff and location met your expectations. We appreciate your kind words and your recommendation, and we look forward to welcoming you back again in the future for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/19
Dear John,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Chad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week. The free hot breakfast was great, as was the pool for the kids to play in. Location was walkable to some good food restaurants and downtown.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 2024/3/28
Dear Chad,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your week-long stay at our hotel. It's fantastic to know that you found our free hot breakfast to be great and that the pool provided entertainment for your kids. Additionally, we're glad that our convenient location allowed you to explore nearby restaurants and downtown areas. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Brad or Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I only wish they had a pool or larger outside sitting area.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/27
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave your positive feedback! We're delighted to hear that you enjoyed your experience overall and appreciate your 5-star rating. We value your suggestion regarding additional amenities like a pool or a larger outdoor sitting area and will consider it for future improvements. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and updated (King Jr. Suite). Very convenient location
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear Lisa,We're thrilled to hear that you enjoyed your stay in our King Jr. Suite and found the room to be very nice and updated. Additionally, we're glad that you found our location convenient for your needs. Providing comfortable accommodations and a convenient location is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

jason

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the property was nice. Room was good sized and had a lot of power plugs and lights. You can tell it was a pretty decent hotel but has not been kept up well. The elevator was dirty and the room wasn’t very clean. TV remote control was crusted with food and there were a lot of dirty and grime making some of the white paint nasty. Hair in on bathroom floor and the toilet really didn't get a cleaning before we arrived. Overall a nice place, breakfast was minimal but the staff were pleasant. If they improved the cleaning the hotel would be pretty good all the way around.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Jason,Thank you for your detailed feedback. We're glad you appreciated the spacious room and amenities. However, we apologize for the cleanliness issues you encountered, including the dirty elevator and room. Your comments are noted, and we'll address them promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

Travis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was not great.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 2024/3/24
Dear Travis,We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address this promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Eve

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Eve,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodations.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/18
Dear Justino,Thank you for your 5-star review! We're delighted to hear that you found our accommodations to be of high quality. Providing a comfortable and enjoyable stay for our guests is our top priority. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was everything as promised and great rooms with comfortable beds. When tipping isn’t included and a common courtesy, I was shocked to find my $5 bill stayed lonely in the tip jar throughout breakfast-yes I checked since that is how I make an income. If I had $50 bill I would have tipped the cute lady cleaning up and making sure everything was stocked for the customers to have a hot breakfast. I hope the upcoming and ongoing customers find enough kindness to leave a hard earned $1 in the tip jar!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/17
Dear Kara,Thank you for your feedback and for acknowledging the great rooms and comfortable beds at our motel. We appreciate your kind words about our breakfast staff and their efforts to ensure a pleasant dining experience. Your mention of tipping is duly noted, and we strive to create an environment where all contributions are appreciated. We'll certainly share your feedback with our team to ensure that our hardworking staff members receive the recognition they deserve. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Floyd

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/5
Dear Floyd,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Joei

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stays here. The rooms are always clean and the staff is friendly
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Joei,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you always enjoy your stays with us. It's wonderful to know that you find our rooms consistently clean and our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Brian

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Brian,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Okay

Vickie

Traveled with family
Liked: Cleanliness
It was just an average stay. The beds were very uncomfortable. Breakfast was good. Parking was very convenient.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/12
Dear Vickie Thank you for your feedback. We're glad you found the breakfast enjoyable and appreciated the convenience of our parking. However, we apologize for any discomfort you experienced with the beds. Your input is valuable, and we'll use it to improve our accommodations for future guests.Sincerely, Hotel Manager

10/10 Excellent

Demetri

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come and it’s a very safe, reliable, and convenient place to stay
Response from Hotel Manager on 2024/3/1
Dear Demetri,Thank you for your continued loyalty and perfect rating! We're thrilled to hear that you find our hotel to be a safe, reliable, and convenient choice every time you visit. Your satisfaction and comfort are important to us, and we appreciate your ongoing trust in us. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Brad

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Breakfast was the same thing every day. Staff was not present to replenish things then they were empty. No trashes were emptied. No one was cleaning tables.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2024/2/27
Dear Brad,We regret to hear about your disappointing breakfast experience. It's essential for our staff to maintain the breakfast area adequately stocked and clean, and we apologize for falling short of this standard during your stay. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Brent

Room could of been cleaner. Food crumbs on the couch and the top door hinge on the entry door was leaking oil from a recent lubrication. Bed duvet had a yellow stain on it. Ewwww
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2024/2/27
Dear Brent,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that your room wasn't up to our standards, with food crumbs on the couch, an issue with the entry door hinge, and a stained bed duvet. Your feedback is valuable, and we'll address these concerns with our housekeeping team to ensure a more thorough and meticulous cleaning process moving forward. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and great location!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 2024/2/28
Dear Kim,Thank you for your positive review! We're glad to hear that you enjoyed our rooms and found our location convenient. We hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family friendly hotel!
It was a great hotel with free breakfast, it was clean and housekeeping was there everyday, the elevator was scary and the beds were not very comfortable but overall we had a good time!!
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 2024/2/23
Dear Jesus,Thank you for your positive feedback and perfect rating! We're delighted to hear that you enjoyed your stay at our family-friendly hotel, particularly the free breakfast and cleanliness. We apologize for any inconvenience caused by the elevator or the comfort of the beds. Your comments will be noted for future improvements. We're glad you had a good time overall, and we hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice staff, explained we needed a orher nite because of car trouble and ga e us a great rate. Breakfast was super. Would stay here again
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/22
Dear Guest,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you had a great experience with our super nice staff and that they were able to accommodate your need for an additional night due to car trouble. Providing excellent service and assistance to our guests is always our priority. We're also glad to hear that you enjoyed our breakfast offerings. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager