I visited San Agustin over the weekend, and there was a water spill on the stairs. My niece had a fall—she slipped on the stairs due to this negligence. There was no sign warning that the floor was wet, and the staff was rude when we brought it to their attention. Even when my sister, who was very frightened, complained about the lack of care, one of the employees said, "Well ma'am, it already happened, she already fell!"