Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western Historical Inn

2.5 out of 5
Best Western Historical Inn
2010 N Ponce De Leon Blvd, St. Augustine, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was quite
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 2024/5/16
Dear Louise,Thank you for your feedback! We're glad to hear that you had a quiet and peaceful stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you. Very pleased with the help
Stayed 4 nights in May 2024
Response from Hotel Manager on 2024/5/15
Dear Evelyn,You're very welcome! I'm delighted to hear that you are pleased with the assistance provided. If you have any more questions or need further help in the future, feel free to reach out. Thank you for your kind words, and we appreciate your feedback. Have a wonderful day!Sincerely, Hotel Manager

8/10 Good

alexander

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, friendly people. no problems with my dog
Stayed 2 nights in May 2024
Response from Hotel Manager on 2024/5/13
Dear Alexander,We're delighted to hear that you found our staff to be nice and friendly, and that your stay with your dog went smoothly. Providing a welcoming environment for all our guests, including furry ones, is important to us. Thank you for your kind words, and we hope to welcome you and your pup back again soon!Sincerely, Hotel Manager

6/10 Okay

Jeffrey D

Staff was nice room was out dated
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/5/13
Dear Jeffrey D,Thank you for your feedback. We're glad to hear that you found our staff to be nice. We apologize if the room didn't meet your expectations in terms of being outdated. Your comments are valuable to us as we continuously strive to improve our accommodations. We'll take your feedback into consideration to enhance the quality of our rooms for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and the staff was fantastic!
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/7
Dear Barbara,We're delighted to hear that you had a great stay with us and that our staff exceeded your expectations! Providing exceptional service is what we strive for, and we're thrilled that our team made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Virginia

Stayed 1 night in May 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Fountain of Youth Park
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2024/5/6
Dear Wendy,Thank you for your review! We're thrilled you enjoyed your stay close to Fountain of Youth Park. We aim to provide a comfortable experience near St. Augustine's treasures. We appreciate your feedback and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/4
Dear Deborah,We're delighted to receive a perfect rating from you! Providing exceptional service is our goal, and we're thrilled to know we achieved it during your stay. Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding experience.Sincerely, Hotel Manager

10/10 Excellent

Yanira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very helpful and friendly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/2
Dear Yanira,Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our personnel and that they were able to assist you in a helpful and friendly manner. Providing excellent service to our guests is our top priority, and we're thrilled that our team met your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Viktoryia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Vicktoryia,We really appreciate your excellent feedback. That you had such a wonderful experience with us makes us very happy, and we sincerely appreciate your flawless rating. We're happy that you had a great experience with our team, who take great pride in offering exceptional hospitality. We hope to have you visit us again soon for another amazing experience.Sincerely, Hotel Manager

8/10 Good

Sharon

Traveled with family
Liked: Staff & service
Just don't like the doors facing outside
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Sharon,Thank you for your feedback. We appreciate your input regarding the location of the doors facing outside. We understand that this may not be to everyone's preference, and we apologize for any inconvenience it may have caused during your stay. Your feedback helps us to continuously improve, and we will take it into consideration as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is safe and quiet.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/26
Dear Abigail,We're glad to hear that you found our property to be safe and quiet. Providing a secure and peaceful environment for our guests is a top priority for us. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to let us know. We appreciate your review!Sincerely, Hotel Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property well kept lobby area very nice and clean.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/24
Dear Anthony,We're thrilled to hear that you enjoyed the well-kept property and our clean lobby area. Thank you for taking the time to share your positive experience and for awarding us a perfect score. We strive to provide a welcoming and comfortable environment for all our guests, and we look forward to hosting you again soon!Sincerely, Hotel Manager

8/10 Good

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was located close to trolley and area attractions.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Jeannette,Thank you for your 4 out of 5 rating! We're pleased to hear that you found our property conveniently located near the trolley and area attractions. Providing easy access to local amenities and attractions is important to us, and we're glad that you enjoyed this aspect of your stay. If there are any areas where you feel we can improve to earn that perfect 5, please feel free to share your feedback with us. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

hayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not bad at all for the money.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/20
Dear Hayden,We're delighted to hear that you found value in your stay with us! Thank you for sharing your positive feedback. If there's anything specific you believe we can improve upon to earn that extra star next time, please don't hesitate to let us know. We appreciate your patronage and hope to exceed your expectations in the future!Sincerely, Hotel Manager

10/10 Excellent

Laura, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Laura,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Marilene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Marilene,Thank you for taking the time to share your rating. We're glad you had a positive experience overall during your stay. If there's anything specific you think we could improve upon to earn that fifth star next time, please let us know. We value your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

4/10 Poor

Julia

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/27
Dear Julia,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear May,We were pleased to know that you enjoyed an excellent stay at our hotel. We are dedicated to giving our guests the finest service possible. Your perfect review are an affirmation of our efforts, which encourage us to continue doing our best for you. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Tury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from General Manager BWHI on 2024/4/4
Dear Tury, Thank you for your perfect rating and kind words! We're delighted to hear that you found our hotel beautiful and well-maintained. It's wonderful to know that you enjoyed your stay with us and that you would choose to stay again in the future. We look forward to welcoming you back for another fantastic experience! Sincerely, Hotel Manager

8/10 Good

Susan

Location not as described. It is 1.5 m from historic area you are also charged for parking. The staff was excellent, rooms very clean.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/4
Dear Susan,Thank you for sharing your feedback with us. We're glad to hear that you found our staff excellent and the rooms very clean. However, we apologize for any confusion regarding the location description and the parking charges. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

MELISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very well kept up! Would definitely stay again!
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 2024/4/3
Dear MELISA,Thank you for your perfect rating and kind words! We're delighted to hear that you found our hotel beautiful and well-maintained. It's wonderful to know that you enjoyed your stay with us and that you would choose to stay again in the future. We look forward to welcoming you back for another fantastic experience! Sincerely, Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/3
Dear Daniel,Thank you for your perfect rating! We're thrilled to hear that you had an exceptional experience with us. Providing the best service possible is our goal, and we're delighted that we were able to meet your expectations. Your satisfaction means everything to us, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with the family. Comfortable rooms and clean property.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Vanessa,We're delighted to hear that you and your family had a great stay with us! Providing comfortable and clean accommodations is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you all back again soon!Sincerely, Hotel Manager

10/10 Excellent

JULIETA

Liked: Cleanliness, staff & service, property conditions & facilities
It is ok.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear JULIETA,Thank you for your review! We're glad to hear that your stay met your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Kurt

Liked: Cleanliness, staff & service
smell. noisy
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Kurt,We apologize for any inconvenience caused by the odor and noise during your stay. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Liesbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/29
Dear Liesbeth,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely, Hotel Manager

10/10 Excellent

Jeismari, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for two nights. Check in was easy and quick. Staff was super friendly. Parking is $10 and fills up quickly. Overall, we enjoyed our stay. We only needed a place to sleep and shower since we were out and about and this was a good choice for that. The only negative thing is that the AC in the room wasn't the best.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/28
Dear Jeismari,Thank you for sharing your feedback! We're delighted to hear that you and your family enjoyed your stay overall, and we appreciate your compliments regarding the easy check-in process and friendly staff. We apologize for any inconvenience caused by the AC in your room and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 Good

Carol

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/15
Dear Carol,Thank you for sharing your feedback! We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve, please feel free to let us know. Your input is valuable to us as we strive to enhance our guest's experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Debbie

Liked: Cleanliness
Very friendly staff and loved the cleanliness and look of room
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear Debbie,Thank you for your glowing review! We're delighted to hear that our friendly staff made your stay enjoyable and that you appreciated the cleanliness and aesthetics of your room. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic experience!Sincerely, Hotel Manager

8/10 Good

John, Wahpeton

Traveled with family
Nice location. Dated but not inconsistent with the price.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear John,We appreciate your feedback and are glad to hear that you found our location favorable. While we understand your observation about the dated aspects, we strive to provide value for our guests. Thank you for recognizing the alignment between our pricing and offerings. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
They had a pool and great hot tub!!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Deborah,Thank you for your fantastic review and perfect rating! We're delighted to hear that you enjoyed our pool and hot tub facilities during your stay. Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that you had a great time. We hope to welcome you back for another refreshing stay in the future!Sincerely, Hotel Manager

8/10 Good

Pattiann

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The continental breakfast every morning was wonderful, the staff was very friendly and welcoming, however, I did have problems with the cleanliness of my room. There was a hair in the shower from the previous occupant. They did not wipe down the desk area with a sink area, and when I did complain they used so much bleach in the room I could not breathe and it still wasn't totally clean.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Pattiann,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our continental breakfast and found our staff to be friendly and welcoming. However, we sincerely apologize for the cleanliness issues you encountered in your room. This is not up to our usual standards, and we're sorry for any inconvenience it caused. Your comments will be shared with our housekeeping team to ensure that such lapses are addressed and prevented in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

6/10 Okay

Marielen

Traveled with family and small children
Liked: Staff & service
Property is very close to Historic downtown, we felt safe and quiet, however it is pretty run down. Looks like it was remodeled a few years back but there are many signs of humidity and mold growth, as well as being remodeled with very bad craftmanship. Needs better ventilation. Otherwise, staff eas very helpful and nice, breakfast was good.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Marielen,Thank you for sharing your feedback with us. We're glad to hear that you felt safe and appreciated the quietness of our property, as well as the convenience of our location near Historic downtown. However, we apologize for any inconvenience caused by the condition of the property. Your comments regarding humidity, mold growth, and craftsmanship will be addressed with our maintenance team to ensure improvements are made. We're pleased to hear that our staff was helpful and nice, and that you enjoyed the breakfast. Your feedback is valuable to us, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dargel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 2024/3/25
Dear Dargel,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay perfect or any suggestions you have for us to maintain this level of excellence, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Shaunak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located and very close to all the attractions. It is safe with a lot of families with young children staying at this property. The free breakfast is great! We got an early check in and late checkout which we appreciate. Two EV charging stations at the property were a major plus for us. The only negative point is the door to the bathroom is a barn door and is not comfortable when you are sharing the room with others. Overall our stay was very convenient and the staff were very nice.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Shaunak,Thank you for sharing your experience with us! We're delighted to hear that you found our property conveniently located and safe, with great amenities such as the free breakfast and EV charging stations. We're also glad that you appreciated the flexibility of the early check-in and late checkout. We apologize for any inconvenience caused by the barn door to the bathroom and appreciate your feedback on this matter. It's wonderful to hear that our staff were friendly and accommodating during your stay. We hope to welcome you back again soon for another convenient and enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Christine

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/13
Dear Christine,Thank you for sharing your feedback with us. While we're glad to hear that you had an overall positive experience during your stay, we also appreciate your candid feedback on areas where we can improve. Your feedback is invaluable to us as we strive to continually enhance our guest's experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Yashira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy
Stayed 2 nights in Mar 2024
Response from General Manager BWHI on 2024/3/24
Dear Yashira,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 9048299088.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Virginia KnollGeneral ManagerBest Western Historical Inn

10/10 Excellent

Hawk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome shower! Exceptionally clean! Pillows were all too soft, but that was just for our tastes.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/23
Dear Hawk,Thank you for your outstanding review! We're thrilled to hear that you enjoyed our awesome shower and found our hotel exceptionally clean. Your satisfaction is our priority, and we're delighted that we met your expectations in these areas. We appreciate your feedback regarding the pillows and will take it into consideration for future improvements. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/22
Dear Daniel,Thank you for your outstanding rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we appreciate your kind feedback. If you ever find yourself in the area again, we'd be delighted to welcome you back for another fantastic stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Jeanmarie, Lakeland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, very enjoyable close to the Historic Downtown area 5 min in car or 30 minutes walking. The motel has a good breakfast selection too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/19
Dear Jeanmarie,Thank you for choosing to stay with us and for leaving a fantastic 5-star review! We're delighted to hear that you enjoyed your time with us and found our proximity to Historic Downtown convenient. It's great to know that our breakfast selection met your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/20
Dear Carlos,We appreciate your feedback! Your satisfaction is paramount, and we're grateful for your positive review. We're committed to continual improvement, and we'll strive to make your next stay even better. Looking forward to exceeding your expectations on your next visit!Sincerely, Hotel Manager

8/10 Good

Michelle, Hurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/18
Dear Michelle,Greetings! Your rating is duly noted. We value your feedback and are committed to continual improvement. Should you have any specific suggestions or concerns, feel free to share them with us. We're here to ensure your future experiences are exceptional.Sincerely, Hotel Manager

10/10 Excellent

ErnestElaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay at Best Western. The staff was helpful and friendly, and the rooms were very clean. I have stayed here in the past and would stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/16
Dear Ernest Elaine,Thank you for your wonderful review! We're thrilled to hear that you had a satisfying stay at Best Western Historical Inn. It's fantastic to know that you found our staff helpful and friendly, and that the cleanliness of the rooms met your expectations. We truly appreciate your loyalty and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Lorraine

The cleaning person and attendants up front were very accommodating
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/16
Dear Lorraine,We're delighted to hear that our cleaning staff and front desk attendants were accommodating during your stay. Providing excellent service is our priority, and we're thrilled that they contributed to making your experience positive. Thank you for taking the time to share your feedback, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Jacqueline, SAN JUAN PR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to Fountain of Youth and Castillo San Marcos.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/15
Dear Jacqueline,Thank you for sharing your positive feedback! We're glad to hear that you found our location convenient, especially in proximity to the Fountain of Youth and Castillo San Marcos. We aim to provide our guests with a convenient and enjoyable stay, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

OJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Maybe a shuttle bus to downtown historical district..
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/15
Dear OJ,Thank you for your feedback! We're pleased to hear that you found our location great. Your suggestion for a shuttle bus to the downtown historical district is valuable, and we'll certainly consider it as we aim to enhance the convenience of our guest's stays. We appreciate your input and hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

10/10 Excellent

Richard A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a good stay. The staff was great.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Richard A,Thank you for your wonderful feedback and for choosing to stay with us! We're delighted to hear that you and your family had a good experience during your stay and that our staff provided great service. Your satisfaction is our top priority, and we appreciate your positive review. We hope to have the pleasure of hosting you and your family again in the future for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Tamera

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking not easy at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Tamera,Thank you for your feedback. We apologize for any inconvenience you experienced with parking during your stay. We'll review your comments and explore ways to improve our parking situation to make it more convenient for our guests. Your satisfaction is important to us, and we appreciate your input. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

8/10 Good

DARIUSZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear DARIUSZ,We sincerely appreciate your recent stay at our hotel. Your feedback brings us great joy! We're thrilled to hear that everything went smoothly during your visit and that our location met your needs perfectly. It was a pleasure to host you, and we hope you'll choose to stay with us again whenever you're in the area. We eagerly anticipate your next visit!Sincerely, Hotel Manager