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Candlewood Suites West Springfield, an IHG Hotel

Photo gallery for Candlewood Suites West Springfield, an IHG Hotel

Featured Image
Indoor pool
Indoor pool
Desk, blackout drapes, soundproofing, iron/ironing board
Desk, blackout drapes, soundproofing, iron/ironing board

Overview of Candlewood Suites West Springfield, an IHG Hotel

Candlewood Suites West Springfield, an IHG Hotel

2.5 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
572 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationMount Tom18 min drive
  • Popular LocationPowder Hollow Park18 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)24 min drive
  • Popular LocationMount Holyoke College28 min drive

Choose dates to view prices

About this area

West Springfield

In the business district and near a train station, Candlewood Suites West Springfield, an IHG Hotel is in an area with good shopping. Josiah Day House and Springfield City Library are local landmarks, and some of the area's attractions include Naismith Memorial Basketball Hall of Fame and Springfield Science Museum. Zoo in Forest Park and Education Center and Six Flags New England are also worth visiting.
Visit our West Springfield travel guideOpens in a new window
Map

What's nearby

  • Josiah Day House - 2 min drive
  • Eastern States Exposition - 5 min drive
  • Mount Tom - 18 min drive
  • Powder Hollow Park - 18 min drive
  • Mount Holyoke College - 28 min drive

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 24 min drive

About this property

Candlewood Suites West Springfield, an IHG Hotel

Hotel in West Springfield with indoor pool and 24-hour fitness center
An indoor pool, a 24-hour fitness center, and a coffee shop/café are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a spa tub, and a 24-hour business center are onsite. All 71 soundproofed rooms feature free WiFi and DVD players. Guests will find kitchens with refrigerators, ovens, stovetops, and microwaves. Limited housekeeping is available.
Candlewood Suites West Springfield, an IHG Hotel offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on weekdays only.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • 1 coffee shop/café
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • DVD player
  • Grocery/convenience store
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Lockers available

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekdays only)
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels
  • DVD player
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from April 1 2021 to December 31 2021 (dates subject to change):
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Dogs welcome
2 per room (up to 60 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
Candlewood Suites West Springfield
Candlewood Suites West Springfield, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 127 out of 291 reviews
5 - Excellent 44%
Rating 4 - Good. 110 out of 291 reviews
4 - Good 38%
Rating 3 - Okay. 32 out of 291 reviews
3 - Okay 11%
Rating 2 - Poor. 17 out of 291 reviews
2 - Poor 6%
Rating 1 - Terrible. 5 out of 291 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient, and lean. good service.
Stayed 1 night in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I felt safe and the staff was very helpful and accommodating. The room was a little too small for the furniture; the recliner wasn't located in an appropriate position for watching TV. The mattress was too soft and the room was very noisy. Sounded like a herd of elephants walking around above our room.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We had a problem with key entry and they responded quickly to resolve the problem. Their little store was well stocked with a variety of selections. The room was a comfortable size and was an enjoyable area to relax.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect, all the staff are great! the manager has excellent service skills, the rooms were nice and clean, they have pool, gym, laundry, gazebo with grill, and the rooms were big and with full kitchen!, they all help you at the entry and were very nice!
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s has a kitchen and nice bathroom the rooms was nice
Stayed 1 night in Sep 2021