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貝斯特韋斯特明湖廣場飯店的評分

2.5 out of 5
貝斯特韋斯特明湖廣場飯店
3440 E Clearlake Avenue, Springfield, IL

評論

8.4

非常好

10 分，有夠讚；625 則評論中有 276 則" "
8 分，不錯哦；625 則評論中有 230 則" "
6 分，一般般；625 則評論中有 78 則" "
4 分，不太好；625 則評論中有 22 則" "
2 分，很糟糕；625 則評論中有 19 則" "

8.6/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

Charles

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚
Jaclyn 於 2024年5月20日回覆
Dear Charles,Thank you for the feedback. We appreciate your support!

10/10 有夠讚

Rita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Best Western Clearlake Plaza 於 2024年5月16日回覆
Dear Rita, we are happy that you had a great experience. Hope to see you again next time you are in the area!

4/10 不太好

Peter

於 2024 年 5 月住了 4 晚
Best Western Clearlake Plaza 於 2024年5月16日回覆
Dear Peter, Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to provide you with an exceptional experience.

6/10 一般般

William

於 2024 年 5 月住了 1 晚
Jaclyn 於 2024年5月9日回覆
Dear William,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 一般般

Jeffrey，Somerville

於 2024 年 5 月住了 1 晚
Jaclyn 於 2024年5月7日回覆
Dear Jeffrey,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 一般般

Lise

商務旅客
不喜歡：住宿環境和硬體
The front desk girl could be friendlier. The rooms are run down and outdated.
於 2024 年 5 月住了 1 晚
Best Western Clearlake Plaza 於 2024年5月3日回覆
Dear Lise, Thank you for taking the time to rate your stay with us. I hope you will give us another opportunity to provide you with an exceptional stay.

10/10 有夠讚

Vicki L

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Jaclyn 於 2024年4月20日回覆
Dear Vicki,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 不錯哦

jerry

喜歡：整潔度、員工素質和住宿環境和硬體
The only downside of this stay was the pet charge. Most charge in the $10 dollar range where their charge was $40. Excessive.
於 2024 年 3 月住了 1 晚
Jaclyn 於 2024年3月5日回覆
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the pet charge. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 有夠讚

Ray

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had a good experience need new mattress but other than that everything was good
於 2024 年 2 月住了 2 晚
Jaclyn 於 2024年2月12日回覆
Thank you for the feedback. We appreciate your support!

8/10 不錯哦

julie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just what we needed, good value, great staff.
於 2024 年 2 月住了 1 晚
Jaclyn 於 2024年2月12日回覆
Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 不錯哦

Sonja

情侶出遊
喜歡：整潔度、員工素質和設施服務
The property is a bit worn and the back of the building looks a bit sketchy at night, but everything was very clean, the bed was comfortable, and the staff was great. Was a fine place to stay while passing through the area.
於 2024 年 2 月住了 1 晚
Jaclyn 於 2024年2月12日回覆
What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

8/10 不錯哦

Michael

情侶出遊
喜歡：整潔度、員工素質和設施服務
.
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年2月1日回覆
Thank you for the feedback. We appreciate your support!

10/10 有夠讚

Aaron

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年1月27日回覆
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

2/10 很糟糕

Dawn

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It smelled musty. The bed was as hard and uncomfortable as sleeping on only a box spring or on the floor. Paint peeling in the bathroom. Not clean. I would not recommend this place to anyone. Way overpriced for what you get!
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年1月25日回覆
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 有夠讚

Dennis

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
於 2024 年 1 月住了 1 晚
Best Western Clearlake Plaza 於 2024年1月25日回覆
Dear Dennis, Thank you for taking the time to provide us with feedback from you recent stay with us. We are happy to hear you had a great experience. Hope to see you again next time to you are town!

6/10 一般般

Michelle

商務旅客
喜歡：住宿環境和硬體和客房舒適度
Traveler nurse..found toothbrush from previous guest in shower..breakfast did start until 7..had to be at work at 7..disappointed
於 2024 年 1 月住了 1 晚
Best Western Clearlake Plaza 於 2024年1月20日回覆
Dear Michelle, Thank you for taking the time to leave us a review. We are very sorry for any inconvenience you may have experienced. We hope you will give us another chance to make your stay one to talk about. Thanks again & be safe

8/10 不錯哦

Britnie

喜歡：整潔度和客房舒適度
Room was clean, and the clerk friendly. It was a bit noisy.
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年1月16日回覆
Thank you for the feedback. We appreciate your support!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice location and breakfast was nice but may have to wait to get new food to come out.
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年1月16日回覆
Thank you for the feedback. We appreciate your support!

8/10 不錯哦

Christy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jaclyn 於 2024年1月15日回覆
Thank you for the feedback. We appreciate your support!

10/10 有夠讚

PEGGY，HUTCHINSON

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was ideal for our travel plans.
於 2023 年 12 月住了 1 晚
Jaclyn 於 2023年12月23日回覆
Thank you for the feedback. We appreciate your support!

8/10 不錯哦

Emily

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very polite and helpful. The room was clean. The only issue I had was my card being double charged for the reservation, which the staff quickly helped to get resolved and provided me with extra receipts to help dispute the charge.
於 2023 年 11 月住了 1 晚
Jaclyn 於 2023年11月20日回覆
Dear Emily,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

10/10 有夠讚

Dennis

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay. Nice indoor pool. Plenty of parking and quite location
於 2023 年 11 月住了 1 晚
Jaclyn 於 2023年11月16日回覆
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 有夠讚

Dennis

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place. Quiet and clean.
於 2023 年 11 月住了 1 晚
Jaclyn 於 2023年11月14日回覆
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

6/10 一般般

Charles T

家庭旅遊
We’d stayed here before and considered it OK. Check-in was difficult because we’d booked on Expedia and clerk had difficulty finding. Key to room didn’t work/ replacement did. Breakfast area inside lobby just not very nice. Clean, food ok, staff was friendly and helpful; maybe a separate room or partition or something (too much like a lunch counter at a “truck stop”. Separate fee for pet was excessive at $40 plus tax. We expect a fee. Pet a small poodle. Check-out annoying in that I asked for receipt and they couldn’t/wouldn’t provide. Said it would be e-mailed. I had to follow-up next day as no e-mail receipt received. Referred to Expedia. Outside sign not lighted upon arrival about 7:00 PM. Told them it was difficult to find. We have/know how to use “maps”. Easy enough to improve, I think. Fairly new property.
於 2023 年 11 月住了 1 晚
Jaclyn 於 2023年11月18日回覆
Dear Charles,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the inconvienences. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 有夠讚

Lisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great!
於 2023 年 10 月住了 10 晚
Jaclyn 於 2023年11月14日回覆
Dear Lisa,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 有夠讚

John

於 2023 年 10 月住了 2 晚
Jaclyn 於 2023年11月12日回覆
Dear John,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 不錯哦

Julie

喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable stay but nervous in dimly lit parking lot at night
於 2023 年 11 月住了 1 晚
Manager, Best Western Clearlake Plaza 於 2023年11月7日回覆
Dear Julie, Thank you for staying with us and taking the time to let us know how we did. We hope to see you again next time you are in town!

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月28日回覆
Dear Deborah,Thank you for the feedback. We appreciate your support!

6/10 一般般

Megan

商務旅客
喜歡：員工素質和住宿環境和硬體
it was fine
於 2023 年 10 月住了 2 晚
Best Western Clearlake Plaza 於 2023年10月27日回覆
Dear Megan, Thank you for providing feedback from your recent stay with us. Hope to see you again next time you are in town!

2/10 很糟糕

Rick

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beyond disgusted!
This had to be the absolute dirtiest hotel I've stayed in here in the USA. I'd half way expect it in a 3rd world country, but not here.The floor was slick with grime. the tub had hair in it from previous guests. The bed was as hard as a brick. I had to wake up the front clerk when we arrived. I'd have walked out, except I had already paid and reserved the room on Hotels.com. :(
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月26日回覆
Dear Rick,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room, and uncomfortable bed. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 不錯哦

Laurel

於 2023 年 10 月住了 4 晚
Jaclyn 於 2023年11月12日回覆
Dear Laurel,Thank you for the feedback. We appreciate your support!

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和客房舒適度
Good Value
It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月22日回覆
Dear Michael,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about carpet and toilet seat. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 一般般

Delbert

家庭旅遊
喜歡：整潔度
Nothing special but clean. Breakfast was terrible.
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月22日回覆
Dear Delbert,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the terrible breakfast. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

4/10 不太好

Panagiotis

不喜歡：整潔度
Dirty linens
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月19日回覆
Dear Panagiotis,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty linens. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 有夠讚

Martha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月17日回覆
Dear MarthaThank you for the feedback. We appreciate your support!

10/10 有夠讚

valentin gabriel

喜歡：住宿環境和硬體
於 2023 年 10 月住了 2 晚
Jaclyn 於 2023年10月24日回覆
Dear Valentin,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

6/10 一般般

Loretta

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our room was great. Very clean. Breakfast was not so good. All the hot food was cold.
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月15日回覆
Dear Loretta,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 有夠讚

Neil

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
What a great motel, much better than the others we have stayed in! Great place, great staff, clean and tidy, really nice breakfast to set you for the day too. Wouldn’t hesitate to stay again or recommend if a motel in this are is what you are looking for then you won’t find better
於 2023 年 10 月住了 1 晚
Best Western Clearlake Plaza 於 2023年10月13日回覆
Dear Neil, Thank you for taking the time to give us feedback from your recent stay with us. We are happy to hear that you had a great experience. Please come visit us again soon!

10/10 有夠讚

Victoria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Jaclyn 於 2023年10月12日回覆
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 不錯哦

Slawomir

於 2023 年 10 月住了 2 晚
Jaclyn 於 2023年11月5日回覆
DEAR SLAWOMIR,Thank you for the feedback. We appreciate your support!

10/10 有夠讚

Angela

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No complaints, definitely mark this location as a favorite for the future.
於 2023 年 9 月住了 1 晚
Best Western Clearlake Plaza 於 2023年9月27日回覆
Dear Angela, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!

6/10 一般般

Thomas

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Box like mattress
The bed was extremely hard.
於 2023 年 9 月住了 1 晚
Jaclyn 於 2023年9月26日回覆
Dear Thomas, On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 不錯哦

Carol

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Jaclyn 於 2023年9月28日回覆
Dear Carol,Thank you for the feedback. We appreciate your support!

10/10 有夠讚

Karen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Over all nice but carpet could be replaced with vinyl or tile.
於 2023 年 9 月住了 3 晚
Jaclyn 於 2023年9月26日回覆
Dear Karen,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 不錯哦

Cheri

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
While it might not be a luxury hotel, it is very clean and the staff is very nice.
於 2023 年 9 月住了 2 晚
Jaclyn 於 2023年9月25日回覆
Dear Cheri,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 有夠讚

CHARLIE

寵物同遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The facility wa great room was roomy and clean we will return loved the pool great for pets also
於 2023 年 9 月住了 2 晚
Jaclyn 於 2023年9月22日回覆
Dear Charlie,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 有夠讚

Larry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Jaclyn 於 2023年9月17日回覆
Thank you for the feedback. We appreciate your support!

10/10 有夠讚

Bill

於 2023 年 9 月住了 1 晚
Jaclyn 於 2023年10月1日回覆
Dear Bill,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

10/10 有夠讚

Margaret

喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay
於 2023 年 9 月住了 1 晚
Best Western Clearlake Plaza 於 2023年9月8日回覆
Dear Margaret. Thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!

10/10 有夠讚

John J

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2023 年 9 月住了 3 晚
Best Western Clearlake Plaza 於 2023年9月6日回覆
Dear John, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. We hope to see you again soon!