Seasonal outdoor pool

Reviews of Motel 6 Spokane, WA - West

2 out of 5
Motel 6 Spokane, WA - West
1508 S Rustle Rd, Spokane, WA

Reviews

6.0
Rating 10 - Excellent. 179 out of 1006 reviews" "
Rating 8 - Good. 236 out of 1006 reviews" "
Rating 6 - Okay. 194 out of 1006 reviews" "
Rating 4 - Poor. 164 out of 1006 reviews" "
Rating 2 - Terrible. 233 out of 1006 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody at check in. Finally got staff person who said he needed 10minutes to "make modifications" to our room. 30 minutes later I left. Sleezy neighborhood, homeless people present, smoking, understaffed.
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/6
Hi Ryan,Your comfort and satisfaction are paramount to us, and it's disheartening to hear that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Rest assured, your feedback will be shared with our team to address the issues you've raised and to ensure improvements are made. We'd appreciate the opportunity to provide you with a much more positive experience.

4/10 Poor

Nick

Business traveler
Disliked: Amenities, property conditions & facilities
The key card would work on the room door, but none of the outside doors. I had to rely on strangers to let me into the building.
Stayed 2 nights in May 2024
Response from Sophia CSR on 2024/5/6
Hi Nick,We apologize for the inconvenience you experienced with the key card not working on the outside doors. Your safety and convenience are important to us, and we'll ensure that our key card system is fully functional to prevent such issues in the future. We hope to have the opportunity to provide you with a seamless and hassle-free experience during your next stay.

4/10 Poor

Cheryl

Disliked: Staff & service
Ffrr ggg trf
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/29
Hi Cheryl,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service
1st room was dirty, had to be moved. Was told we would get a little off our bill, never saw that. Day manager was rude when i asked her about it. Not to mention drig use in parking lot, loud music and people all hours of the night. Wouldn’t recommend this place to any one,
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Jason,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

N

Business traveler
Disliked: Amenities, property conditions & facilities
Very old,dirty, not safe,would not recommend
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/22
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

2/10 Terrible

Sharla, Sacramento

Business traveler
Disliked: Amenities
Bed bug bites, and that wasn’t even the worst of it. The front desk woman was EXTREMELY RUDE AND DISRESPECTFUL. We have stayed there several times and were shocked at the treatment of my African American husband, horrible condescending comments from your staff. I will be taking this review to all review avenues, Reddit, Expedia, Yelp and BBB. My husband is a travel nurse and had to sleep in his car before his 12 hour shift with no shower before work. All because he needed his room key recharged and when he asked he received the above treatment and responded as anyone would receiving that kind of treatment. And I understand from talking to another staff member that this is common practice with the front desk employee.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/18
Hi Sharla,We apologize for the inconvenience. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to make amends for your disappointment.

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told us to leave because someone said there was domestic abuse and there was not
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Dear Guest,Your comfort and safety are of utmost importance to us, and we regret any distress this situation may have caused. We will review your comments with our team to research the matter further. If you would like to discuss this matter further or if there's anything we can do to make it right, please feel free to reach out to our management team.

4/10 Poor

Kristeen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff saw me waiting to checkin through the window but stayed outside and continued to smoke. TV not working, hallways smell of cigarette smoke in non smoking rooms. Room door looked like it had been broken into multiple times. No shampoo or conditioner provided. Hallways dirty had not been vacuumed for a while.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Kristeen,We sincerely apologize for the disappointing experience you encountered. Your feedback is deeply concerning, and we take these issues very seriously. Please rest assured that we are addressing these concerns with our team to ensure immediate improvements. Your comfort and satisfaction are our utmost priorities, and we're committed to providing a much better experience. Hope to serve you better in the future.

6/10 Okay

Joyce

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We couldn't get any internet. Our room had issues with the lights in the bedroom and bathroom.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/15
Hi Joyce,We apologize for the inconvenience you experienced with the internet and the issues with the lights in your room. Please know that we take your feedback seriously and will address these issues promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Bettina

Good price and location
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/13
Hi Bettina,It is good to hear that you found our hotel to be both reasonably priced and conveniently located. Providing value and accessibility to our guests is important to us, and we are glad we could meet your expectations. We hope to welcome you back again soon!

4/10 Poor

Tanya

Liked: Amenities
Disliked: Staff & service
Room was okay and clean but it’s a bad area and not somewhere you want to be walking around at night. Obvious drug deals. Tweaker vibes from everyone
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/13
Hi Tanya,I am sorry to hear about your concerns regarding the area surrounding our hotel. The safety and comfort of our guests are our top priorities, and we take reports of suspicious activity very seriously. We will address this issue with the appropriate authorities to ensure the safety of our guests. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

Kandice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Kandice,Pleased to hear that your overall experience was positive. Your satisfaction is important to us, and we're grateful for your feedback. We appreciate your patronage and look forward to welcoming you back again soon!

10/10 Excellent

Kandice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people no hassle
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Kandice,Thank you for your kind words about our team! We're delighted to hear you had a positive experience with our team. We look forward to welcoming you again in the future

10/10 Excellent

Terrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No frills but the only smoking rooms left on the app
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/8
Hi Terrie,We appreciate your input and that you decided to stay at our hotel. We are happy to learn that you found our smoking rooms to be useful. We value your rating and look forward to having you visit us once more in the future!

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities
I’m a traveling nurse working nights, so sleeping during the day. Nice and quiet! Thank you!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/3
Hi Sharla,Our team is happy to learn that your stay with us was peaceful and enjoyable. We are grateful that you chose our hotel, and we value your kind comments. We want to have you visit us again in the future!

2/10 Terrible

Harrison

Business traveler
Disliked: Amenities, property conditions & facilities
this place has bed bugs and the non-smoking rooms still smell like smoke. addicts roam outside and the side doors that should only be opened with a keycard are broken and unlocked. hallways are covered with old food and cigarette butts. didn’t even sleep there, took one look at the blood stained pillows and booked a different place. avoid at all costs.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/3
Hi Harrison,We sincerely apologize for the unacceptable conditions you encountered. Your feedback is valuable, and we are taking immediate action to address the issues you mentioned. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Angelino

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 11 pm during the front desk shift change. I understand that this is an involved transition, but I was left standing around for the first 10 minutes before I could get checked in. When I was given a room, it turned out that it was already occupied and for what ever reason wasn't labeled as such in their system. Between rooms, I was left standing around for another 10-15 minutes while the staff (nice people) were finishing up the shift change. Finally got my new room key and was ready for bed. Upon entering the second room, the I noticed a "funky" smell. The beds seemed made, but the floor looked as of it hasn't been swept in two weeks (dirt, food, hair, pills etc). The bathroom wreaked of urine, which i then realized was the smell when walking in. It was an ada unit, which I have no issues with, but the condition of the room made me felt as though I was transferred to a run down nursing home. I requested a room change which the people at the front desk were accommodating with.. although it took another 15 minutes before receiving the third key. At this point I was dead tired and ready for some shut-eye. Unfortunately this room was also already occupied.. at this point a fourth attempt did not seem worth it. I ended up reserving a room at the super 8 closer to town. Would definitely not recommend this specific motel 6 to anyone that wants a decent bed. Ive had much better experiences with hostels during international travel. 1 star.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/30
Hi Angelino,We apologize for the numerous difficulties you encountered. Your comments are very concerning. We'll look into these matters in-depth and respond right away. We are sorry for not living up to your expectations; your comfort and pleasure are essential to us. We'll make improvements to our services based on your input.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how easy to check in was
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/28
Hi Richard,I appreciate your input. That you found our check-in procedure to be simple and convenient makes us happy. We value giving our guests a flawless experience, and we are grateful for your acknowledgement of this. We hope to have you stay with us again soon for another enjoyable visit.

8/10 Good

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's close to the area where we're going for the evening
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/27
Hi Melvin,Glad to hear that our hotel's location is convenient for your evening plans. Thank you for choosing us, and we hope you have a great time during your stay!

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/15
Hi David,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

2/10 Terrible

Maave

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/27
Hi Maave,We recognize that we fell short of meeting your expectations on this particular occasion, as reflected in your rating of 1. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

4/10 Poor

Brittney

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud, door didn't close all the way. Smelly
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Hi Brittney,We apologize for the inconvenience caused by the noise, door issue, and smell during your stay. Your feedback is important, and we will address these issues promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

8/10 Good

Vicki

Liked: Property conditions & facilities
New property, very basic, good value. Convenient to downtown Spokane.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/22
Hi Vicki,I am glad to hear that you found our property to be a good value and convenient. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything specific you feel we could improve upon to enhance your experience further, please let us know. We look forward to welcoming you back in the future!

4/10 Poor

Estefania

Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/8
Hi Estefania,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.

8/10 Good

Malachi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was really nice. the room was good.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/11
Hi Malachi,We are pleased to hear that you had a positive experience with our front desk staff and that you found the room to be satisfactory. Our team is glad we could meet your expectations. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Darren

Disliked: Cleanliness, amenities, property conditions & facilities
Access door on west end not working. Abandon motorhome and cars in parking lot. And if i could leave a photo of.the missing wall light. Bare.wires showing, I would. curtains were dirty old food stuck to cable tv guide. Smell of stale cigarette smoke, even in the non smoking part I was in.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/3/4
Hi Darren,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we're deeply sorry for the issues. Additionally, we understand the importance of a clean and fresh environment and apologize for the smell of stale cigarette smoke. Please rest assured that we will address these issues promptly. We hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Destiny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was rude had tweakers hanging around and key cards didn’t want to work half the time
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/2
Dear Guest,We apologize for the unacceptable experience you had during your stay. Our team strives to provide a welcoming environment, and we are deeply sorry for any rudeness you encountered at the front desk. Additionally, we will address any concerns regarding individuals loitering on the property. We regret the inconvenience caused by the key card issues and will work to resolve them promptly. Your feedback is valuable, and we hope to have the opportunity to serve you with an improved stay.

6/10 Okay

Don

Traveled with family
Convenient, but better to pay more elsewhere.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/9
Dear Guest,We're glad to hear that you found our location convenient. However, we regret that your overall experience did not meet your expectations. We strive to provide excellent value for our guests, and we take your comments seriously. Your feedback will help us identify areas for improvement. If you have any specific suggestions on how we can enhance our services, please don't hesitate to share them with us. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

angus

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarettes burns on blankets, boogers on wall in bathroom, found what looked like dead bed bugs and jell nails underneath mattress. After unloading bags went back to truck to grab jacket, as i was walking towards truck and unlocked it a very questionable individual popped out from under vehicle. Ended up leaving after 3 hours.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/26
Hi Angus,We are deeply sorry to hear about the unacceptable conditions you encountered during your stay. Your experience is not reflective of our standards, and we apologize for any distress or inconvenience caused. Immediate action will be taken to address and rectify these issues to ensure they do not recur. Your feedback is invaluable, and we take it seriously in our continuous efforts to improve. We apologize for failing to provide you with a satisfactory experience. If you would like to discuss your concerns further or if there is anything we can do to make amends, please don't hesitate to reach out. Wemhope to have the opportunity to regain your trust in the future.

2/10 Terrible

Kristine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels dirty ans smells smoky. Thin towels and they smell. The fire alarm was beeping. Neighborhood is dark and people appeared to be sleeping in thier cars.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/11
Hi Kristine,We're truly sorry to hear about the negative aspects of your stay. Your feedback regarding cleanliness, odours, and the condition of towels is concerning, and we will address these issues immediately. Additionally, we apologize for the inconvenience caused by the beeping fire alarm and the perception of the neighbourhood. Please know that your safety and comfort are our top priorities, and we'll take steps to rectify these concerns promptly. We hope to have the opportunity to make it right and improve your perception in the future.

10/10 Excellent

Dylan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
It was nice!!! 🙂
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/2/8
Hi Dylan,Thank you for the excellent rating! We're thrilled to hear that you had a nice experience during your stay. We appreciate your feedback and look forward to the opportunity to welcome you back and continue providing a pleasant stay.

2/10 Terrible

Kira

Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/21
Hi Kira,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/2/6
Hi Jennifer,Your generous 8-star rating is highly appreciated. Ensuring our guests' satisfaction is our top priority, and we are eager to hear any ideas or suggestions you may have for your future visits. We look forward to welcoming you back on your next trip and strive to provide you with an even more exceptional experience.

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/2/4
Hi Christopher,Receiving a flawless 10-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

6/10 Okay

Robin

Liked: Staff & service, room comfort
I don’t like to complain when staff is friendly
Staff was great and the room was comfortable enough. There was a horrible odor, it was almost too much too take.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/25
Hi Robin,Thank you for your kind words about our friendly staff, and we're pleased to hear you found the room comfortable. However, we apologize for the unpleasant odour you experienced. Your feedback is important, and our housekeeping team will address this issue promptly. We look forward to the opportunity to host you again.

4/10 Poor

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/18
Hi Matt,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/15
Hi Daniel,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Silver

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/13
Hi Silver,Getting a 10-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

2/10 Terrible

patricia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First room the bed was dirty, had long hair in made bed, make up smeared on pillow. Second room the door would not open. Third room the bed was made but there was food chunks and crumbs on both beds, and something smeared on the bed spread of one of the beds.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/12
Hi Patricia,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

10/10 Excellent

Jennifer

The heater unit works very effectively, and the location is nicely set back from the main road which makes for quiet sleep
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 2024/1/9
Hi Jennifer,Glad to hear that the heater unit is effective and that you appreciate the quiet location set back from the main road, ensuring a peaceful night's sleep. We value your feedback and look forward to hosting you again in the future. Thank you for choosing our accommodation!

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 2024/1/1
Hi Shanna,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

8/10 Good

Igor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/28
Hi Igor,It brings us joy to hear about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

david

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/1/15
Hi David,We greatly appreciate your 3-star rating and are pleased to learn that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

6/10 Okay

odalys

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/25
Hi Odalys,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

6/10 Okay

Cheryl

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2023/12/20
Hi Cheryl,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

4/10 Poor

Stanford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/17
Hi Stanford,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

6/10 Okay

Marco

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2023/12/14
Hi Marco,Appreciate the generous 6-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

8/10 Good

Kelli

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/13
Hi Kelli,Appreciate you for taking the time to give us a 4-star rating. We are glad to know that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Jason

Response from Sophia CSR on 2024/2/13
Hi Jason,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

4/10 Poor

Kristen

Disliked: Cleanliness, property conditions & facilities
Response from Sophia CSR on 2024/2/8
Hi Kristen,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.