The staff was very friendly and attentive, but they are severely understaffed. I called the front desk 3 times- the first two times I was placed on hold for so long that I hung up. When I called room service, no one answered when I called the restaurant no one answered and they told me to leave a recording and that they would call me back. when I finally got through to the front desk, they were very nice and apologetic, but this is unacceptable. The management needs to hire more staff. I am surprised of the existing staff does not leave because they have to deal with so many complaints.