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Reviews of Holiday Inn Express Southington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Southington, an IHG Hotel
120 Laning St, Southington, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Beds were super comfortable. Room was clean. Only negative was that when we went down for breakfast everything was empty.empty.
Stayed 1 night in Apr 2024
Response from front desk staff on 2024/4/29
We are glad you enjoyed your stay with us... Thank you for staying with us! We sincerely apologize for inconvenience caused at the breakfast. We hope to make it right for you.

10/10 Excellent

zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from front desk staff on 2024/4/29
We are glad you enjoyed your stay with us... Thank you for staying with us!

10/10 Excellent

Marcella

Traveled with family
Liked: Amenities, property conditions & facilities
The room was pleasant and quiet. Breakfast was excellent. Shower was terrific! Staff was friendly and courteous.
Stayed 2 nights in Apr 2024
Response from front desk staff on 2024/4/29
We are glad you enjoyed your stay with us... Thank you for staying with us!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in the area rooms are clean staff is wonderful
Stayed 1 night in Apr 2024
Response from front desk staff on 2024/4/29
We are glad you enjoyed your stay with us... Thank you for staying with us!

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and great complimentary breakfast. I'd stay again.
Stayed 1 night in Apr 2024
Response from front desk staff on 2024/4/29
We are glad you enjoyed your stay with us... Thank you for staying with us!

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room other than no fan in the bathroom. Beds were excellent. Breakfast buffet was a welcome start to the morning although the staff running it didn't seem to want to be there. The front desk clerk who checked us in was awesome!
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

ARTHUR, Suffern

Traveled with family
Nice and quiet. Close to a lot of restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

zeidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Amenities, property conditions & facilities
The holiday inn express was very comfortable and the breakfast was a plus.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and quick with check-in, along with check-out. Breakfast in the morning was delicious but the food got taken so quickly by large families. Besides that, my guest and I had a wonderful stay and will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose, West Hartford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating. They were eager and ready to help. Bed was comfortable. Hotel was cute and clean. Will stay here again!
Stayed 2 nights in Apr 2024

8/10 Good

Susan, S GLASTONBURY

Business traveler
Excellent location, near 84.
Stayed 3 nights in Apr 2024

10/10 Excellent

JeanMarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, quiet, conveniently located off of I-84
Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were professional and friendly. The gentleman at check-in make sure to inform us about about the free breakfast included with our stay.
Stayed 1 night in Mar 2024

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We stayed there a few times.Nice staff
Stayed 2 nights in Apr 2024

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little dated, but very clean and beds are very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Liked: Staff & service, amenities, property conditions & facilities
Staff is very nice rooms clean spacous and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because I was tired and didn't want to continue on the highways at night after a business meeting. This was a very fine hotel. The lobby is quite pretty as well as functional - has some nice workstations as well as parlor furniture. The breakfast was very diverse with lots of different selections from hot to cold. 24 coffee and tea in the lobby too. The front desk person was really great when I checked in late , just slightly lost, and very tired. I appreciated the service. the room was very new and clean. I gave it 4 stars cuz the carpet , especially in the hallways could use a replacement. Really cannot complain. Also, has laundry facilities for longer term residents. Lots of parking on two levels. We are very near a highway so you might hear the noise, I recommend turning on the heat/cool fan for white noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convient
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024

6/10 Okay

Francesco

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
blood or poop stain on the bed sheets. that's all you need to know
Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from front desk staff on 2024/3/30
Thank you for Staying with us!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from front desk staff on 2024/3/30
Thank you for Staying with us!

8/10 Good

Emmanuel

Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable staff very professional and friendly Good breakfast options
Stayed 1 night in Mar 2024

6/10 Okay

Paul Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
First room they gave us smelled like smoke :( Had to change rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia, Plainville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying here off & on for years . I’m a very happy customer. The beds are very comfortable and clean . The pillows are plentiful. I love how they do not charge extra fees for parking & resort fees.
Stayed 1 night in Feb 2024
Response from front desk staff on 2024/3/18
Thank you for Staying us!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, modern hotel. Olivia at the front desk was personable, knowledgeable and professional, and went out of her way to ensure we had everything we needed for our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying here and have liked the experience both times!
Stayed 2 nights in Feb 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always try and stay here when in town rooms are clean staff very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

crystal, Naugatuck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was cold and not all condiments available some of hot tables unsafe ..
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Staff & service
Disliked: Cleanliness
Bathroom could have been cleaner
Stayed 1 night in Feb 2024

8/10 Good

Tiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect but the only thing was that at 3am There was vacuum sounds very loudly.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Herbert, York

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Keys didn't work for the room. Had to go back to the desk to get another set.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of eateries and shopping. Easy on and off the highway. The staff was friendly and accommodating. Breakfast was included with this safe. Lots of options. I would stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and clean staff is very friendly and accomedating
Stayed 1 night in Feb 2024

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Magali, Bernville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this hotel. Coming in was wow. Clean and beautiful. Staff was super friendly. Fast check in . Bedroom super clean and the bathroom as well. Love that there wasnt no cigarette smell. Bed super comfortable . I do recommend
Stayed 1 night in Jan 2024

2/10 Terrible

Jeff

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rediculous, can’t even get my damn money back after the lady at the desk said she would explain too Expedia what happened and that she would say I didn’t stay the night fix your app
Stayed 1 night in Jan 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Hannah

Disliked: Cleanliness
Stayed 2 nights in Jan 2024