Search Vacation Homes in Southeastern United States

"As much as I wanted to love this hotel, it is a high-end hotel. We had a lot of issues when we arrived. I had placed a bid to upgrade our room to a one bedroom suit, and when we landed in Miami, I got a notification that our bid was approved and that we were gonna be upgraded , but when we checked in they had no idea about our bid being approved. There was a lot of back-and-forth between the manager and the front desk and they told us that they don’t have the one bedroom suites available, even though they had said we won the bid. Then I asked for a rollaway bed which I had by the way emailed them before our arrival and asked them to save a rollaway bed and they assured me that they would have roll away beds and not to worry, but when we got here there they had no rollaway beds Available. they gave us a room at the Tresor Tower when we got to the building. There was a long line to get on the elevator, which was strange. We had to wait 20 minutes to get on the elevator to go up to our rooms . Once we got to our room the first two days of stay we couldn’t get an elevator in that tower so we had to take the stairs from the ninth floor going up and down. Having had knee-surger, that was probably the worst experience I’ve had at a hotel.then they call me and tell me they have a rollaway bed available but when we got back to our room at midnight , no rollaway bed ! We had to share a bed and sofa!"

"Staff was phenomenal, location was about as good as it gets if you wanna "

"My kids loved the pool. "

"This was our second time staying here, we returned because we enjoyed the first visit so much! Unfortunately this visit was not the same. Room wasnt ready at check in, when we finally got room it was not the 2 bedroom 2 bath I booked, didn't have bedding for the pullout sofa had to request that. Also we didnt get our bracelets for the water park or the schedule for events on site at checkout. They were just very disorganized and unprepared for the springbreak crowd this year. I would have to think hard about returning for another stay."

"Just checked clean room when you stay in there"

"Older front desk not nice or helpful "

"The staff were polite, knowledgeable, courteous. The room was clean. "

"The staff was very pleasant and welcoming. The property was very nice and clean. The only thing I wish for is that you all notified resident that to partake in the waterpark area is an additional cost."

"won’t come back "