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"Property is okay to stay. The room I resided in had a few broken items, such as the main bedroom t.v., telephone, and dishwasher. It was a long wait to get customer service support on personal phone. The bell hop was never at the desk. To receive service, I had to get the long line for checking into the hotel each time. This was my 3rd time staying at this resort, but this experience will make it my last."

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"The property was very nice, with a lot of amenities: 2 pools, 3 bars, an exercise room, outdoor lawn games such as jumbo chess, shuffleboard, bean bag toss, and foosball. The front desk was very friendly and helpful. One disappointment was the lack of an airport shuttle. We flew directly into Key West and chose the Blue Flamingo partially because we read they had a free shuttle service. Unfortunately, the shuttle doesn't pick up or drop off guests at the airport. It has one location in the downtown area it shuttles guests to every hour on the hour (which needs to be reserved in advance), and offers pick up from the same location every hour on the 1/2 hour. We ended up using Uber most of the time. Another disappointment was the elevator. The property is quite large, with one main 6-story building and another smaller 2-story building. There are 2 elevators, one of which was inoperable during our entire stay. That meant that all guests plus housekeeping were limited to one small elevator. We ended up taking the stairs for our many trips up and down, which got to be a bit much since we were on the 5th floor. A broken coffee maker was promptly fixed, and a weird situation with our door mechanism (neither we nor housekeeping could get into our room) was addressed, but we didn't get housekeeping during our stay even when we asked for it. I noticed a mysterious charge on my bill. When I called to ask about it I was told someone would call me back. They didn't."

"Yes"

"Yes, I washed my clothes and the washer and dryer was huge, room was very spacious, the rooms was very clean and the breakfast was delicious. "

"Room was not clean, outdated, pool tiles were lifting, mattress so uncomfortable, toilet seat was broken, will not be staying there again. "

"Broken elevators, our family even though we booked together we were not in the same floor, broken shower and toilet and zero accountability onsite or help from mgmt to resolve issues - they ignore you and hope you will just give up "

"It was an amazing experience, the place was very clean and our room views were amazing"

"Excellent hotel and super convenient "