Extended Stay America Southeast Massachusetts hotels

"Overall we had an amazing experience! Rachel, our waitress at Landshark restaurant was our first impression of the resort since we arrived early and had lunch to kill some time. Let me just say, she was beyond perfection! That girl's customer service abilities were top knotch! She is meant for management! A manager came to our table as well and even checked on our reservation for us at the front desk while we ate; in hopes we could check in early! We were very impressed with her doing that for us! When we went to check in, there was a man working the front desk (young, blonde gentleman) who seemed to be annoyed when his manager (a delightful woman with long black hair) or anyone for that matter that talked to him. He was young so you don’t expect perfection, but again…Rachel in the restaurant was also young and she absolutely crushed her customer service skills! He just wasn’t personable. Some people are just not meant for hospitality jobs l guess, but hopefully this was just an off day….we all have those! My only other complaint was the lifeguards…I get that it is probably not fun (or well paid) to sit by a loud pool all day, but I’d say 4 out of 6 of the lifeguards we saw looked MISERABLE the whole time we were there;just MEAN MUGGIN! The cleaning staff however were so friendly and pleasant-not only did they say hello but they would thank us for visiting…and they weren’t even taking care of OUR rooms. We truly enjoyed our stay, and we would recommend this hotel to friends."

"The rooms are clean enough, clearly well-maintained and some are new. Beds were clean and fresh, as was bedding. The problem here wasn't labor or care. The bedding and bed were both poor quality. When other reviews say the walls were thin, listen. You could hear the televisions of other guests on different floors. It was nearly impossible to sleep. If a hotel has one job above every other job, it's giving you a place to sleep. This one failed there."

"Hotel was just opening for the season so several amenities and services were not available"

"Bar/restaurant was a great place to stop by and grab food/drinks. Staff was super helpful and nice "

"This hotel was beautiful, the staff was extremely accommodating and it was impeccably clean"

"Room a little dated but. Lean, staff friendly, breakfast had good options."

"An older hotel with no amenities but the room was spacious and clean."

"Some frustrations include not being placed in the room I paid for. They tried telling me they gave it to someone else. It cause some delays, but eventually we were “upgraded” to a room with the same accommodations that I paid for. My reservation also came with complimentary breakfast, but charged me $32, and it ended up being stale muffins and coffee. Overall, fine for one night, but it’s not on my list to go to again."

"We enjoy it so much that we are going back"