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Reviews of ibis budget Southampton Centre

2.5 out of 5
ibis budget Southampton Centre
West Quay Road, Western Esplanade, Southampton, England

Reviews

7.6

Good

Rating 10 - Excellent. 338 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 167 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 75 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis budget Southampton is a nice property within 10 minutes walking distance from the Central train station, and the Old town. Ask for a room on the north west side of the hotel(Non-smoking rooms) The other side, facing McDonald’s and TGI Fridays gets a lot of street noise, that you can hear if you keep the window open. I would also like to give five gold stars to one of their employees at the reception desk. Pedro was fantastic, and extremely helpful not only to me, but to many guests! Definitely an asset to the property! There are restaurants in two hotels next-door, a TGI Fridays, and McDonald’s right next to the hotel. Also, I would recommend IKEA, which is a few minutes walk away. They have a restaurant on the fourth floor, serving, reasonably priced meals, more of a cafeteria than a restaurant. The salmon plate was 7 British pounds, and they also serve fish and chips, Swedish meatballs, salads, and several desserts.
Stayed 2 nights in May 2024

4/10 Poor

Fred, Cambridge

Disliked: Amenities
The price was OK, but the hotel was really basic. Breakfast fair but crowded. If you are taking the National Express bus, the terminal is near both Ibis hotels.
Stayed 1 night in May 2024

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have like coffee in room Room clean and functional for overnight stay
Stayed 1 night in May 2024
Response from Pedro on 2024/5/15
Hi Becky, thank you for leaving us this review. We apologize for the lack of coffee, it was a small issue with our delivery, which is now fixed, so we have coffee available by request at our 24h reception. We are happy to hear that you enjoyed your stay, and look forward to welcoming you again soon!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Good accomadation for a 1 night stay, not so fond of bunk bed over main bed, but still ok for 1 night & good access to cruise terminal & train station
Stayed 1 night in May 2024
Response from Pedro on 2024/5/14
Hi Cheryl, thank you for leaving us this review! We are happy to hear that our convenient location suited your needs well, and we look forward to welcoming you again soon!

10/10 Excellent

Marti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, while being very basic with no frills, had a super helpful staff and was VERY conveniently located by walking to everything in Southampton - the train station, ferry, museums, shopping district, etc. A shopping mall was right across the street with drugstore, food market, electronics store, clothing shops, etc. I found the hotel a perfect place to stay while I was in Southampton for a week.
Stayed 7 nights in Apr 2024
Response from Pedro on 2024/5/14
Hi Marti, thank you for leaving us this review! We are vary happy to hear that our friendly staff left a good impression, and that our convenient location suited your needs. We hope to welcome you again soon!

10/10 Excellent

Veronica

Liked: Amenities
Very fast and efficient
Stayed 1 night in May 2024
Response from Pedro on 2024/5/14
Hi Veronica, thank you for leaving us this review! We are thrilled to hear that you enjoyed your stay, and we hope to welcome you again soon!

6/10 Okay

marjorie

Traveled with partner
Liked: Cleanliness, staff & service
Convient
Stayed 1 night in May 2024
Response from Pedro on 2024/5/14
Hi Marjorie, thank you for leaving us this review! We are glad that you enjoyed your stay, and we hope to be able to welcome you again soon!

10/10 Excellent

Jayne

Stayed 1 night in Apr 2024

10/10 Excellent

Geof

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
dry good and clean accomodation
Stayed 1 night in Apr 2024
Response from Pedro on 2024/4/17
Hi Geof, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and hope to welcome you again in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Pedro on 2024/4/17
Hi Steven, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and hope to welcome you again in the future!

6/10 Okay

Lois

Traveled with family
Disliked: Amenities, property conditions & facilities
Staff were nice. The room was too small for two people. No amenities. Very budget :-)
Stayed 3 nights in Apr 2024
Response from Pedro on 2024/4/17
Hi Lois, thank you for leaving us this review! We are happy to hear that our friendly staff left a good impression. We hope to welcome you again soon.

6/10 Okay

Lourdes

Stayed 3 nights in Apr 2024
Response from Pedro on 2024/4/17
Hi Lourdes, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and hope to welcome you again in the future!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Does what it says on the tin, budget hotel with very basic facilities. Good for an overnight stopover at good price.
Stayed 1 night in Apr 2024
Response from Eleanor on 2024/4/5
Hi Raymond, thank you for your feed back we look forward to welcoming you back in the future.

10/10 Excellent

Nicola

Stayed 1 night in Mar 2024
Response from Pedro on 2024/4/17
Hi Nicola, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and hope to welcome you again in the future!

6/10 Okay

Jitendar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to cruise ship terminal, Railway station, National bus express and shopping places Also close to city centre.Not bad for budget hotel.
Stayed 1 night in Mar 2024
Response from clau on 2024/3/29
Thank you for sharing your feedback with us. We're pleased to hear that our hotel's location met your needs during your recent stay.Indeed, our central location near various transportation hubs and shopping destinations makes us an ideal choice for travelers looking for convenience and accessibility. We're delighted that you found our proximity to the cruise ship terminal, railway station, national bus express, shopping places, and the city center to be advantageous.As a budget-friendly hotel, we strive to provide comfortable accommodations and convenient amenities at an affordable price. We're glad to know that you found value in your stay with us.Your satisfaction is our priority, and we appreciate your recognition of our efforts. Should your travels bring you back to the area, we would be honored to host you again.Warm regards,Ibis team

10/10 Excellent

Lismary

Stayed 1 night in Mar 2024
Response from clau on 2024/3/29
Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Very hot, stuffy and noisy due to works going on in car park. Room is very small. Good price and convenient for the cruise terminal though. Disabled parking get 1 night free.
Stayed 1 night in Mar 2024
Response from clau on 2024/3/29
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and apologize for any discomfort you experienced during your time with us.We regret to hear about the issues you encountered with the room temperature, noise from the ongoing works in the car park, and the size of the room. Guest comfort is important to us, and we apologize for falling short of your expectations in these areas. We will take your comments into consideration as we continue to improve our facilities and services.We're glad to hear that you found our hotel's pricing to be reasonable and that our location near the cruise terminal was convenient for your travels. We understand the importance of convenience, especially for guests embarking on a cruise.Regarding disabled parking, we're pleased to offer one night free as a gesture of our commitment to accessibility and inclusivity.Your feedback is invaluable to us as we strive to enhance the guest experience. If there's anything else you would like to share or if there's anything we can do to improve your next stay, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Allena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fairly easy to find especially at night and it was convenient from the coach station. The staff were very welcoming and helped us out with kettles and microwaves in the cold weather. The rooms are very modern and minimalistic. Definitely worth the price and the whole. Place has been maintained very well! Very happy and satisfied with our stay.
Stayed 2 nights in Feb 2024
Response from Yas on 2024/2/27
Dear Allena, thank you for your taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Merill on 2024/2/22
Dear Daniela,Thank you for choosing to stay with us at Ibis Budget Southampton! We appreciate your 5/5 rating!We look forward to welcoming you again soon in the future!

6/10 Okay

Ian

The property feels unloved. When I asked about pub food in the area from the person on front desk the reply turned out to be incorrect. Don't know about anyone else but I prefer a don't know to incorrect information. There do appear to have been a lot of business closures in the area but when you are telling clients you have no food I expect more options than "try McDonald's next store" YMMV
Stayed 7 nights in Feb 2024
Response from Pedro on 2024/2/21
Hi Ian, thank you for taking the time to leave us this review. We are sorry to hear about the confusion with places to eat, or pubs. For future reference, at our hotel we offer pizzas 24h, and across the street, at the Ibis and at the Novotel, there are restaurants which our guests are more than welcome to use. We hope to welcome you again soon

10/10 Excellent

Emily Yuk Ping

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/21
Hi Emily, thank you for leaving us this review! We are very happy to hear that the convenience of our hotel suited your needs, we hope to welcome you again soon!

2/10 Terrible

K.S.Surbuts

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay very basic.
Bed stains , very basic room ,never stay here again.feels like a prison cell.
Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/25
Hi, thank you for reaching out. Thank you for providing pictures, we have strict standards of cleaning, and we will look into this to ensure that those standards are kept. We hope to welcome you again in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay over - excellent hotel and facilities for the price ! Would stay again … location is perfect !
Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/21
Hi Dave, thank you for leaving us this review! We are glad to hear that you enjoyed your stay. We are also pleased that our convenient location suited your needs. We hope to welcome you again soon.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a descent hotel. It is a budget hotel so you shouldn’t expect a top notch hotel. The staff were all kind and very friendly. It’s a five minute walk from train station which takes you to Southampton airport or London. 10-15 minute walk from cruise terminal which is where we were going.
Stayed 2 nights in Feb 2024
Response from Pedro on 2024/2/21
Hi Sean, thank you for leaving us this review. We are happy to hear that you enjoyed your stay, and that our excellent staff left a good impression. We hope to welcome you again soon.

10/10 Excellent

Semida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab experience
Amaizing experience in this hotel .Friendly staff from people at reception desk to cleaners Yasmily teran thank you very much for all your help and willingness to go extra mile to make my stay at this budget hotel as great as posibile . Breakfast was basic but enough for a day start Hotel is basic but it’s quite good for price and location Definitely I will recommend this hotel to anyone
Stayed 2 nights in Feb 2024
Response from Pedro on 2024/2/21
Hi Semida, thank you for leaving us this review! we are happy to hear that you enjoyed your stay, and we will relay the message on to Yasmily, make sure her effore is recognized! We hope to welcome you again soon.

8/10 Good

Denice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was excellent in greeting customers
Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

8/10 Good

Thomas

Traveled with family
Very convenient for cruise.Staff excellent.
Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

10/10 Excellent

Harllee

Stayed 1 night in Jan 2024
Response from Merill on 2024/3/23
Dear Harllee,Thank you for choosing to stay with us at ibis Budget Southampton. We appreciate your 5/5 rating for our hotel!We hope to welcome you back again soon! Kind regards,

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

8/10 Good

Jyotirmoy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

6/10 Okay

Antonia

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed our stay
It was clean and comfortable Good to be near the city centre Ideal place for short visit It could be better if their were kettles/ tea making facilities in the room However the reception staff were very quick at responding to request and we were given one soon as one was available. Could keep more kettles on stock and more tea bags/coffees My TV didn't work unfortunately Could be due to flat batteries in remote Overall very pleased Would sttay again
Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/22
Hi Antonia, thank you for taking the time to leave us this review. We are happy to hear that you enjoyed your stay, and that our convenient location suited your needs. However, it is regrettable to hear about the Kettles, we aim to be able to provide one per room, so we do apologize for not having one on hand. We hope to welcome you again soon!

4/10 Poor

PERRY

Business traveler
Disliked: Property conditions & facilities, room comfort
You get what you pay for
The first thing that happens when you arrive is that you have to pay £10 per day parking which takes this place into a different league than it is
Stayed 10 nights in Jan 2024
Response from Pedro on 2024/1/18
Hi Perry, thank you for taking the time to write out this review. We regret to hear that you feel like the experience did not live up to your expectations. We hope to be able to welcome you again in the future.

6/10 Okay

Sharon

Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Sharon, thank you for taking the time to leave us this review. We hope that you enjoyed your stay, and that we can welcome you again in the future.

8/10 Good

Kathryn

Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Kathryn, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Amy, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

6/10 Okay

Judith

Traveled with partner
Liked: Cleanliness
Functional rather than elegant! No frills, but did the job.
Stayed 2 nights in Jan 2024
Response from Pedro on 2024/1/18
Hi Judith, thank you for taking the time to leave us this review. We are happy to hear that our facilities met your expectations, leading to an enjoyable stay. We hope to welcome you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Michel, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Patricia, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Pedro on 2024/2/4
Hi! thank you for leaving us this review! We are happy to hear that you had an enjoyable stay, we hope to welcome you again soon!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi John, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pedro on 2024/1/18
Hi Malcolm, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

10/10 Excellent

Felix

Liked: Staff & service, property conditions & facilities
Very good and clean
Stayed 8 nights in Dec 2023
Response from Pedro on 2024/1/7
Hi felix, thank you for leaving this review. We are happy that our diligent cleanliness standards left a good impression. We hope to welcome you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pedro on 2024/1/7
Hi Kevin, thank you for leaving us this review. We are happy to hear that you had an enjoyable stay. We hope to welcome you again soon.

8/10 Good

Hoi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Been a nice stay….. room are small but expected, main thing is it’s clean, bed are comfortable, good and easy access location, staffs are friendly and helpful
Stayed 4 nights in Dec 2023
Response from Pedro on 2024/1/7
Hi Hoi, thank you for leaving us this review. We are happy that our convenient location has suited your needs, and that our excellent staff left a good impression. We look forward to welcoming you again soon.

8/10 Good

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pedro on 2024/1/7
Hi Malcom, thank you for leaving us this review! We hope to welcome you again soon.

8/10 Good

Carol

Stayed 1 night in Dec 2023
Response from Pedro on 2024/1/18
Hi Carol, thank you for your review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Pedro on 2023/12/18
Hi James, thank you for taking the time to leave us this review. We are happy to hear that our hotel met your expectations. Hopefully we can serve you again in the future.

10/10 Excellent

Vivienne

Stayed 1 night in Dec 2023
Response from Pedro on 2023/12/18
Hi Vivienne, thank you for leaving us this review! We are happy that you enjoyed your stay and look forward to welcoming you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, facilities good and very good price
Stayed 1 night in Nov 2023
Response from Pedro on 2023/12/6
Hi Daniel, thank you for leaving us this review! We are happy to hear that you enjoyed your stay, and hope to welcome you again soon!