Is Addenro Serviced Rooms pet-friendly?

No, pets are not allowed at this property.

How much is parking at Addenro Serviced Rooms?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Addenro Serviced Rooms?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Addenro Serviced Rooms located?

Located in Freemantle, this guesthouse is within 1 mi (2 km) of The Common and WestQuay Shopping Centre. Southampton Cruise Terminal is 1.7 mi (2.8 km) away. Southampton Central Station is 12 minutes by foot and Millbrook Station is 15 minutes.

Addenro Serviced Rooms Reviews, Deals & Photos 2025

8/10 Good

Karnel

2023/10/23

Liked: Cleanliness, staff & service, amenities

Great stay

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

2022/10/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review of our stay

We had an amazing stay, room was extremely clean and comfortable would highly recommend to anybody else they even had a tv and fan the room!

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

2024/10/6

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning

Addreno no longer own this property. This booking does not go to the guesthouse in question. Do not book.

Stayed 4 nights in Oct 2024

2/10 Terrible

Karen

2023/4/16

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was tidy the B&b was awful no breakfast very run down and neglected

Stayed 1 night in Apr 2023

2/10 Terrible

Benedict

2024/10/2

Non existent hotel.

I have been trying to contact you, but you seem quite elusive. The hotel was under new management, and had changed its name. There was no booking for me. I decided to drive 150 miles home and have returned to Southampton this morning. If someone from hotels.com could contact me, my mobile number is 07729 427076. Thanks.

Stayed 1 night in Oct 2024

10/10 Excellent

andrea

2023/5/14

Liked: Cleanliness, staff & service, room comfort

Excellent service

Last minute booking due to train strikes. Hotel was under renovation however we were met by the most helpful person who arranged alternative accommodation and a taxi to get us there. He checked to make sure we arrived, gave us brilliant information about where to eat and when a fellow guest had locked the main door he sorted it out promptly

Stayed 1 night in May 2023

2/10 Terrible

Kathleen

2024/5/13

This was a scam!

This place was not at this address! There was only an old raggedy looking red brick building there. Very run down in a bad neighborhood!

Stayed 2 nights in May 2024

6/10 Okay

Phoebe

2023/10/15

Disliked: Cleanliness, staff & service, amenities

basic place to stay. nothing special. main issue with here was my push bike was stolen from the garden so garden not secure at all. bed was comfy, room was clean. hit and miss with hot water for showering.

Stayed 13 nights in Sep 2023

2/10 Terrible

Latif

2023/9/3

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty noisy unsightly place I’ve ever seen and stayed Never again and I would NOT recommend it to anyone!!

Stayed 1 night in Sep 2023

4/10 Poor

Aditya

2023/5/2

Disliked: Staff & service, property conditions & facilities, room comfort

Unpleasant stay

The rooms were extremely small for the amount paid, the cabinet was to keep one’s belongings was good for nothing because of its size.

Stayed 2 nights in Apr 2023

2/10 Terrible

Norma

2024/4/30

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I am still waiting for a response to my email of 22/04/24. I say again - the place was disgusting. Do you ever check on the places you promote?

Stayed 1 night in Apr 2024

4/10 Poor

Verified traveler

2023/10/12

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading accommodations

This is listed as a hotel, but it’s really more like a halfway house. Upon entering was greeted with someone wearing an ankle monitor. The stairs are shallow so going up isn’t a problem, coming down is a bit if you’re older than 30. The hot water from the tap is so hot you can make coffee with it without having to warm the water.

Stayed 1 night in Oct 2023

2/10 Terrible

Tony

2023/7/30

Disliked: Staff & service, property conditions & facilities

Nothing , very noisy . Not worth the money

Stayed 1 night in Jul 2023

4/10 Poor

KWOK KUEN

2023/9/20

Disliked: Cleanliness, staff & service, property conditions & facilities

Shower didn’t work . We booked 3 rooms , they only gave us 2 rooms , So bad !

Stayed 1 night in Sep 2023

6/10 Okay

Manuella

2023/6/3

It's ok for a night but not having hot water for a shower, or anyone available for questions once you've checked in is not practical when you haven't been told in advance and therefore are not prepared. Luggage is heavy and taking them up and down the stairs is a nightmare. Where things are or when they're available is not obvious. I could go on but I'm moving on.

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

2023/5/15

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

lack of basic facilities in the rooms hand basin in which the taps didn't work properly and wouldn't even drain a management team which I was not able to contact in a serious situation

Stayed 1 night in May 2023

2/10 Terrible

patrick

2023/8/21

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I arrived at the property, rang on the bell. No reply. Somebody turned up and opened the front door for me. The place stank of sweat and dirty laundry. I tried phoning the number I had been given, but no reply. I went round the back and there were some very devious looking characters there. I gave up with the place. I did not stay there. I value my life too much.

Stayed 1 night in Aug 2023

4/10 Poor

Pui Sun

2023/7/3

Disliked: Staff & service, property conditions & facilities

This property is not suitable for senior. There is no elevator in the building. How can you expect a senior to carry a big suitcase with 50 lbs up to second floor. It is very dark in the vicinity at night time and it means it may not be safe to go out at night for dinner nearby

Stayed 1 night in Jun 2023

4/10 Poor

MICHELE

2022/10/31

Liked: Room comfort

Disliked: Property conditions & facilities

Memorable for the wrong reasons.

Booked a 5-berth room. Was not told the booking had been split over 2 rooms on separate floors, so had to contact the manager to get beds moved, cery much delaying our evening. There was wall outlet for the microwave. The kettle was able to be put in front of the tv to use the outlet there, but doubt we could have safely done that with a microwave! Every single one of the milk packs were rancid. On the plus side, the beds were comfy and the water, though low pressure, was hot. The manager came relatively quickly when the fire alarm was set off by other guests at night.

Stayed 1 night in Oct 2022

4/10 Poor

Sitti Radzma

2023/6/8

Disliked: Cleanliness, staff & service, property conditions & facilities

I woke up in the midle of the night because of the noise from the leakage in the ceiling, the footsteps and squeaking noise of the door. The Kettle is so dirty, I wasn’t even able to make my coffee. Had no choice to stay 2 nights at that time because our home was under repair and had to stay nearby. Never again I’m going to stay in this lodging. Not worth your money. I found a 1 bedroom apartment in city centre with the same price as the Addenro and it’s way way better than this lodging house. The manager was not responsive as well.

Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

2023/6/10

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No good

They didnt send codes for entry prior to arrival. Didnt answer first call and took a while to return my 2nd call after leaving message. (Not helpful when long travelling and in need of toilet). Front door entry code worked, keypad to bedroom didnt engage after having to look at another room to see how it worked. After phoning 2nd time, was allocated a second room and key pad worked. Room had no running water that evening or in morning and no milk for coffee and tea. General condition of room was ok, but entrance ways, halls and stairs were cluttered, dirty and fire extinguishers out of date and no emergency information visible.

Stayed 1 night in Jun 2023

2/10 Terrible

John

2024/5/11

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

There's no hotel there!!!

My wife and I arrived at the specified address by taxi with all our suitcases for our cruise the following day. The exterior looked much worse than the online photo. Inside it was looking very 'tired' (putting it politely), there was no reception just a tatty guest register. We felt abandoned in a dubious location at 8pm wondering what to do. In desperation I rang the contact numbers provided and was told that the Addenro had advised to been taken off your website some time previously as they were no longer accepting bookings via your company. The guy felt so bad that he offered to find us another hotel and to take us there. We ended up at The Leonardo and was forced to fork out another £174 for the privilege!!! See itemised billings attached. We were fuming and would have given no stars at all if that was possible. As I am a loyal and long-standing client of Hotels.com who has had no cause to complain previously, Itrust that, given the foregoing, you will see your way clear to adequately compensating me in order to restore our faith in utilising your services in future.

Stayed 1 night in May 2024

2/10 Terrible

Natasha

2024/6/2

Disliked: Staff & service

Stayed 1 night in Jun 2024

2/10 Terrible

Kym

2024/5/25

Stayed 1 night in May 2024

8/10 Good

Penny

2023/10/13

Liked: Staff & service

Shower

It was all acceptable but the shower and screen could do with a good clean.

Stayed 2 nights in Oct 2023

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