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Reviews of Best Western Merry Manor Inn

2.5 out of 5
Best Western Merry Manor Inn
700 Main St, South Portland, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1031 reviews" "
Rating 8 - Good. 365 out of 1031 reviews" "
Rating 6 - Okay. 106 out of 1031 reviews" "
Rating 4 - Poor. 32 out of 1031 reviews" "
Rating 2 - Terrible. 20 out of 1031 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LAURA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2024
Response from Dee, Guest Services Manager on 2024/5/5
Thank you very much for sharing your review, we really appreciate it. We hope you had a comfortable and enjoyable stay, and we look forward to having you with us again in the near future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great place and they had nice breakfast in the morning. Shower was worked and was nice and hot. There is pool too. I didn't use it, but plan to in the future.
Stayed 1 night in Apr 2024
Response from Dee, Guest Services Manager on 2024/5/5
Thank you very much for sharing your review, we really appreciate it. We're happy to hear that you enjoyed your stay and found our breakfast to your liking. It's great to know that the shower met your expectations and provided a comfortable experience. Thank you very much for choosing to stay with us and we hope you get the chance to enjoy the outdoor heated pool on your next visit.

4/10 Poor

DAKOTA

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The information about the property is not up to date. I booked this location for the restaurant and bar which has not been active for 3 years from what I was told at the front counter.
Stayed 1 night in Apr 2024
Response from Bianca on 2024/5/3
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing the location, the staff, and the rooms all excellent! The pool is absolutely the best! The breakfast staff go above and beyond! Thanks Quinn!!
Stayed 1 night in Apr 2024
Response from Dee C. on 2024/4/22
Thank you very much for sharing your review. It is very important to us. We're so glad to hear that your overall was to your satisfaction, from our location to our dedicated staff and comfortable rooms. We take great pride in providing exceptional service, and we will share your kind words with Quinn and the rest of the breakfast team. Thank you very much for choosing to stay with us, and we look forward to your future stay with us again soon.

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the outdoor heated pool.
Stayed 2 nights in Apr 2024
Response from Dee C. on 2024/4/20
Thank you very much for sharing your review with us, Lucy. We appreciate you letting us know how your experience turned out. We're glad to hear that the kids enjoyed our outdoor heated pool. We hope you had a wonderful time, and we look forward to having you with us again soon. Thank you very much for choosing to stay with us, we greatly appreciate it.

10/10 Excellent

Robert, SALEM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love it here. Always a great stay.
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on 2024/2/20
Thank you for your review and feedback. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We are so glad you had a great stay with us, and we hope to see you again soon! Thank you very much for choosing to stay with us. We greatly appreciate it!

8/10 Good

Heather

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on 2024/2/20
Thank you for your review and feedback. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We hope your stay was to your satisfaction. Thank you very much for choosing to stay with us; we greatly appreciate it.

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the staff was friendly, my daughter had fun swimming in the pool and the breakfast was good.
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on 2024/2/18
Thank you very much for sharing your review with us. We're thrilled you enjoyed your stay with us. We take pride in maintaining clean rooms and providing friendly service to our guests. We're so glad that your daughter had a great time swimming in our pool and that you enjoyed our breakfast offerings.We look forward to having you and your family with us again soon and thank you very much for choosing to stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dee, Front Desk on 2024/2/22
Thank you very much for your review, it is important to us. We really appreciate you letting us know how your stay experience with us turned out. We hope you had a great stay! Thank you again for choosing to stay with us, and we hope to see you again soon!

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from Dee, Front Desk on 2024/3/22
Thank you for sharing your review. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We hope your stay was to your satisfaction and we look forward to having you with us again soon! Thank you very much for choosing to stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry Manor has it all
We were in Portland to catch a show and BW Merry Manor has been a favorite of ours for years. Their location is convenient, allowing easy access to local destinations. Staff are friendly and attentive. The rooms are clean and comfortable. Breakfast is very good with lots of healthy choices. Much better than most places we have stayed. We especially love the heated outdoor pool, swimng while its snowing! The indoor jacuzzi is spacious and relaxing.
Stayed 1 night in Jan 2024
Response from Dee, Front Desk on 2024/2/8
Thank you very much for sharing your review with us, we greatly appreciate it. We are so glad that you enjoyed your stay and were happy with our staff, location, and cleanliness. Thank you very much for choosing to stay with us, and we look forward to having you with us again in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities were great! Super pool and great breakfast.
Stayed 1 night in Jan 2024
Response from Dee, Front Desk on 2024/2/8
Thank you very much for sharing your review with us, we really appreciate it. We are glad to hear that your stay with us was to your satisfaction, especially the pool and the breakfast and we will share your comment with our staff and our management. Thank you very much for choosing to stay with us, and we look forward to your future stay with us again in the near future.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My 10 year old grand daughter and I enjoy the outdoor heated pool and the hot tub with the hot waterfall. We like the included breakfast.
Stayed 1 night in Dec 2023
Response from Dee, Front Desk on 2024/2/22
Thank you very much for sharing your review. It is important to us. We're thrilled you were satisfied with your overall stay and so glad your daughter enjoyed our pools and hot tub. We hope to see you and your family again soon. Thank you very much for choosing to stay with us.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dee, Front Desk on 2024/2/10
Thank you very much for your sharing your review with us, we really appreciate it. We hope you had an enjoyable and comfortable stay with us. We look forward to having you with us again in the near future. Thank you very much for choosing to stay with us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dee, Front Desk on 2024/2/8
Thank you very much for sharing your review with us, we truly appreciate you taking the time to provide us with a review of your stay. We hope you had a wonderful time, and we look forward to your future stay with us again in the near future.

4/10 Poor

Eric

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Dee, Front Desk on 2024/2/22
Thank you very much for sharing your review, it is essential to us. We greatly appreciate you letting us know how your experience with us turned out. We apologize that your stay with us was not to your satisfaction. We hope you will allow us to show you our improvement and provide you with an enjoyable and comfortable stay in the future. Thank you very much for choosing to stay with us. We really appreciate it.

8/10 Good

Erika, Chattanooga

Stayed 1 night in Dec 2023
Response from Dee, Front Desk on 2024/2/22
Thank you very much for your review. It is very important to us, and we appreciate you letting us know how your experience with us turned out. We hope you had a pleasant stay! Thank you again for choosing to stay with us, and we look forward to having you with us again soon!

10/10 Excellent

Patricia A.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and inviting. Special touches were apparent - coffee available, amazing breakfast buffet, and the staff was extremely helpful. We felt we were in a safe environment and were very comfortable.
Stayed 1 night in Dec 2023
Response from Dee, Front Desk on 2024/2/22
Thank you for sharing your review and feedback, it is very important to us. We appreciate you letting us know how your experience with us turned out. We are so glad to hear that your overall stay with us was satisfactory and that you were happy with our cleanliness and services. Thank you very much for choosing to stay with us, and we look forward to having you with us again soon!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shaunalea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool could be a bit warmer.
Stayed 1 night in Dec 2023

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tricia

Liked: Cleanliness, staff & service, room comfort
My opinion matters...
The room was cozy and comfortable but old. The closet was in an awkward spot and kind of freaked me out for a bit. I couldn't open the closet door. After about 10 minutes my bf tried and realized the door knob that had a key hole didn't turn and that the door pulled open. The bathroom was definitely outdated. I thought it was really strange that it had really, really low drop ceilings and right in the middle of the ceiling was the fan which looked like it was about to fall out of the ceiling. There were gaps in the drop ceiling panels from the fan pulling/falling down which could have happened at anytime. The pool area was awesome except to get to the inside where the hot tub was, you had to go outside and walk through the courtyard in the freezing cold. That was upsetting to me. I truthfully don't think I would ever stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Dee, Front Desk on 2024/2/22
Thank you very much for your review, it is crucial to us. We really appreciate you letting us know how your experience with us turned out. We hope you enjoyed your stay! Thank you for choosing to stay with us, and we look forward to your future stay with us again soon!

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience, very friendly staff, super clean, awesome hot tub/pool area!! Very well kept hotel especially for such a reasonable price!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

chrystine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been updated making them super clean and comfortable. The pool can't be beat!! We go just for that! Staff is super--all super friendly, helpful, fun.
Stayed 3 nights in Nov 2023
Response from Quinn on 2023/11/28
Thank you for your review! I'm happy to hear that you enjoyed your stay, and that our team made such a positive impression. We hope to see you again in the future.

8/10 Good

Shawna

Traveled with family
Liked: Cleanliness, staff & service
Our room was updated since last time which was nice. Building is old but clean. Disappointed that the outside heated pool was closed our first night but it was open the second night which was great and we were happy about.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to highway
Stayed 1 night in Nov 2023
Response from Quinn on 2023/11/28
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Autumn

Traveled with family and small children
Liked: Staff & service, amenities
The heated pool is amazing
Stayed 3 nights in Nov 2023
Response from Quinn on 2023/11/28
Thank you for your review! I'm happy to hear that you enjoyed the pool. We hope you'll return in the future to enjoy it again.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to everything and the turnpike. Excellent breakfast buffet. Clean and spacious room. Very friendly and helpful staff.
Stayed 4 nights in Nov 2023
Response from Quinn on 2023/11/28
Thank you for your review! I'm so happy to hear how many things you enjoyed about your stay, especially that our team made a positive impression. We hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
All good
Stayed 1 night in Nov 2023
Response from Quinn on 2023/11/26
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we all hope to see you again in the future.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The beds were comfortable. Also the hotel was conveniently located near Portland and the Mall.
Stayed 2 nights in Nov 2023
Response from Quinn on 2023/11/14
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Quinn on 2023/11/12
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress needs changing. Sags
Stayed 1 night in Oct 2023
Response from Quinn on 2023/11/6
Thank you for your feedback! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Quinn on 2023/11/7
Thank you for your review! I'm happy to see that you enjoyed your stay, and we all hope to see you again in the future.

8/10 Good

Kristian

Liked: Staff & service, property conditions & facilities, room comfort
Multiple weird smells.
Stayed 1 night in Oct 2023
Response from Nathan , Assistant Guest Services Manager on 2023/10/30
Thank you for your feedback. We are glad to see you had a good stay overall and we hope to see you gain soon!

10/10 Excellent

Ferdelaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Quinn on 2023/10/30
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Dolcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quinn on 2023/10/30
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Pleasant stay
Staff friendly, helpful. Quick check in, room condition very good. Takes pets with no problem.
Stayed 1 night in Oct 2023
Response from Quinn on 2023/10/28
Thank you for your review! I'm so happy to see that you enjoyed your stay, and we hope to see you and your furry friends again in the future.

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dee, Front Desk on 2023/10/25
Thank you very much for your review, we really appreciate it. We hope you enjoyed your stay and we are looking forward to your future stay with us again in the near future.

10/10 Excellent

Renee A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here very much. The staff was very friendly. The breakfast each morning was good too. I would definitely stay here again and recommend it to friends and family.
Stayed 4 nights in Oct 2023
Response from Nathan , Assistant Guest Services Manager on 2023/10/24
We are glad to hear you had a good stay and hope to see you again soon!

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to highways and Portland. Room was very clean and well set up. Only issue was spotty WiFi.
Stayed 2 nights in Oct 2023
Response from Nathan , Assistant Guest Services Manager on 2023/10/24
We are glad to hear you had a good stay and hope to see you again soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive to downtown and lighthouses. Lobby coffee/tea service is outstanding. Breakfast good but area cramped. Indoor/outdoor pool and spa were inviting.
Stayed 1 night in Oct 2023
Response from Nathan , Assistant Guest Services Manager on 2023/10/24
We are glad to hear you had a good stay and hope to see you again soon!

6/10 Okay

George

Liked: Cleanliness
Nice place, but it ought to be for the cost
This is an older hotel that has been updated... the room itself was fine, the bed was comfy and despite the noise in the hallway for the early evening, was pretty quiet too. But gosh was it expensive! More expensive that seems logical or justified.
Stayed 1 night in Oct 2023
Response from Nathan on 2023/10/21
Thank you for the feedback. We are glad to hear you had a good stay and we hope to see you again soon

8/10 Good

BETH, UPPER SANDUSKY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Old Port
Stayed 2 nights in Oct 2023
Response from Nathan on 2023/10/21
We are glad to hear you had a good stay and we hope to see you again soon

10/10 Excellent

Cheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Quinn on 2023/10/17
Thank you for your review! I'm so happy to see that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good Stay with Clean Room
It was a good stay but had some issue with the check-in with no reservation being sent to the hotel from hotels.com. Wishing the staffs know more about local activities and attractions for better suggestions. The room was clean. Good buffet breakfast.
Stayed 1 night in Oct 2023
Response from Quinn on 2023/10/17
Thank you for your feedback! I'm sorry to hear that your check-in had some difficulties, but I'm happy to see that it didn't seem to have too much of a negative impact on your stay. Thank you for your feedback regarding local activities as well. We hope to see you again in the future.

8/10 Good

Lee Ying

Stayed 1 night in Oct 2023
Response from Quinn on 2023/11/4
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the futire.