Absolutely loved our stay at Emerald Bay Village. The beds and bedding were SO comfortable. The shower was hot with great pressure. The set up included everything you need to eat in. It was wonderful. Kim was so sweet to go get us propane for the BBQ when it ran out so we could make breakfast. We will definitely be staying again!
Elise
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Rae
家庭旅遊
2025 年 6 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and convenient place
Rae
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Norma
2025 年 6 月 10 日
喜歡:整潔度和員工素質
The accommodations were nice
Norma
於 2025 年 6 月住了 3 晚
8/10 不錯哦
Anuraag
團體旅遊, 家庭旅遊
2025 年 6 月 4 日
喜歡:整潔度、員工素質和設施服務
The place was really good and the kitchen was fully stocked. Beds were very comfy.
Anuraag
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Hector
家庭旅遊
2025 年 5 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to spend a nice, quiet and family weekend.
Hector
於 2025 年 5 月住了 3 晚
6/10 一般般
Christine
情侶出遊
2025 年 5 月 11 日
There were a few spiders with spider webs and the controllers didn’t work. The room also had an odd odor.
Christine
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Alisande
2025 年 5 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Alisande
於 2025 年 5 月住了 1 晚
6/10 一般般
Amin
家庭旅遊
2025 年 4 月 26 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和客房舒適度
Variable experiences
We have stayed at Emerald Bay Village several times. My kids love the bunkbeds and the room is clean and comfortable. Previously, the only issue had been noise from adjoining rooms, given how thin the walls are. It entirely depends on who is in the adjacent room in terms of how much your night and sleep could be disrupted. On this most recent visit, the people in the next room had a group of friends staying and playing games loudly until past midnight. Another issue we had on this most recent stay was that the heater stopped working for about a day. I messaged the property contact person several times about this and received no response whatsoever. In the end I reset the Internet connection of the wall thermostat and the heater started working again. I had also informed the property contact person of the noise the night before. I did not receive responses about these issues. I would say that if there are no issues during your stay and you have no need for anything to be fixed and the people in the next room are not making noise late into the night, you will be satisfied with your stay. Final issue is that there is a keypad on the door lock and you get in with a code. They do not seem to be changing these codes over time, as we had the same code on two trips separated by about a year. So anyone who has stayed in that room in the past is able to get in with the same code. This seems like a suboptimal situation and a potential security risk.
Amin
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Kip
親子旅遊
2025 年 4 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kip
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Kayla
家庭旅遊
2025 年 4 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Emerald bay village was perfect for our trip to tahoe. Its was close to everything without being in the hustle of downtown. Very esthetically pleasing with extremely comfortable beds and linens.
Kayla
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Carlos
家庭旅遊
2025 年 3 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Definitely I will come back
Carlos
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Guang Yu
2025 年 3 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Guang Yu
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Cheng
2025 年 3 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Cheng
於 2025 年 2 月住了 2 晚
4/10 不太好
Abigail
家庭旅遊
2025 年 2 月 22 日
不喜歡:設施服務
Was initially surprised when the inside cabin looked nothing like the online photos. The cabin was cozy and had a nice little kitchen except the little dorm fridge froze all of our freshly purchased produce (on lowest setting). The bathroom had an open window that could not be shut and someone had placed a piece of foam to cover it, but it was freezing. I had initially received emails from the property upon arrival and tried to contact them via text, phone and email, but no one responded.
Abigail
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Henry
家庭旅遊
2025 年 2 月 13 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No property management whatsoever
Summary: property management is non-existent. They never responded to any of our calls or messages regarding broken plumbing.
This is not a hotel. There is no on-site management.
We did a self check-in with the door code provided in a message. The room was largely as pictured.
Wife started to take a shower, during which daughter had to urinate. Daughter informs us the toilet did not flush. Wife exits the shower and notes it is draining slowly; the water is about an inch deep.
I use the plunger on the toilet but it does not budge. We notice the water in the shower is actually not draining at all because the soap suds are not moving toward the drain.
Over the course of the next hour, we call the number given in the check-in message 3 times. The number goes straight to voicemail and we left a message each time. We also sent 2 messages via the hotels.com app, providing our phone number. These messages were never returned.
We called hotels.com twice and they confirmed that they also could not reach the property manager. Hotels.com agreed to initiate a refund and credited us 50 dollars for our trouble.
We scrambled to find other lodging for the night -- the water level in the toilet and shower had not receded at all in nearly 3 hours.
The property sent us check-out instructions the next day as if nothing happened. They refused to issue a refund and hotels.com is citing no specific policy in standing with their decision.
We will not stay here or book with hotels.com again.
Henry
於 2025 年 2 月住了 1 晚
2/10 很糟糕
Mila
2025 年 2 月 10 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No customer service whatsoever
They sent me multiple message informing how to contact them if any questions. Okay when shower and toilet got clogged nobody responded to my messages and txt even after we checked out next day. There is no front desk in this place so you are on your on.
Mila
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Tiffany
情侶出遊, 團體旅遊
2025 年 2 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our little cabin! It was clean and cozy and it had everything we needed for a weekend trip.
Tiffany
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Rachana
2025 年 1 月 30 日
喜歡:整潔度、員工素質和住宿環境和硬體
Overall a pretty and cozy cabin, only problem was, one of the bathroom door's lock wasn't working
Rachana
於 2025 年 1 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2025 年 1 月 25 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Almost great
We stayed here and went skiing at Sierra at Tahoe. Great location, Convenient to restaurants and Sierra. Extremely convenient parking right in front of the door. Nice interior. Kids loved the bunkbeds. Nicely decorated and renovated. Only complaints related to noise: the walls are thin and you can easily hear the guests in the next room. Also, the heater is noisy and makes banging noises which woke me up. The kids slept fine and it is their favorite place to stay in Southlake Tahoe.
真實旅客
於 2025 年 1 月住了 2 晚
6/10 一般般
Raelyn
2025 年 1 月 20 日
喜歡:整潔度
It was a cozy little room, with good amenities. Only thing is the walls are paper thin, you can hear the room next to you clearly with conversations. It’s was hard to get quiet or peace.
Raelyn
於 2025 年 1 月住了 3 晚
6/10 一般般
Mila
家庭旅遊
2025 年 1 月 12 日
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
Needs cleaning improvement
We stayed in cottage 2 Bayview, which is a 2 bedroom condo. It’s tiny. It worked for 3 of us, but will be too tight for 4 people for sure. Living area sofa is a two sitter, three people can only fit in sitting tightly close to each other. Kitchenette is fully stocked and very convenient, but lacks dishwasher and hot water has no pressure. In general it’s a newly renovated place nice and modern, but it lacks general cleaning. There is so much dust on the door trim and shelves and watermarks on tiles in the bathroom, looks like cleaners are doing really poor job. I provided my feedback to property management, hopefully they take it to consideration.
Mila
於 2025 年 1 月住了 3 晚
2/10 很糟糕
Yi
家庭旅遊
2025 年 1 月 8 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked this place on Christmas Day for two nights and when we arrived, the place was not cleaned at all - at all…. There were towels everywhere (also on the floor), and the bed was a mess… anything that you can imagine. We called and messaged the contact multiple times to talk about alternatives with no response…. We then subsequently called multiple times and still no response….. We have also reached out to have Expedia to contact the property but also had no resolution. We had no option on that day, but to move to another hotel at the last minute, on the Christmas Day, and of course at an extremely high price. We have contacted the property for a refund, but received no response either. While looking at all the reviews now, it seems this is not the first time the visitor has this issue…. So just be mindful.