South Granville Tours

Staff and room were both amazing! We had an incredibly early flight and not only did they hold our luggage way before check-in, they got the room ready ASAP so we were able to have a nap in the morning and were rejuvinated for the day. It was above and beyond our expectations.

Positives: The hotel is in a great location and very convenient to get around. The rooms are spacious and comfortable, and the property itself is beautiful and well-maintained. Negatives: The biggest downside was the $100 deposit per day, which added up quickly. We stayed four nights and had to put down $400, which felt excessive. We also purchased breakfast with our stay, which was advertised as “free breakfast.” However, we were limited to selecting items totaling no more than $40 per person, which was not clearly explained upfront and felt misleading. Staff service was generally okay, but there was one staff member working as the breakfast host who was there every day and she had a poor attitude, which affected the overall experience. I previously stayed here when it was the Trump Hotel, and the service at that time was excellent. Unfortunately, the level of service has noticeably downgraded since then. Overall: Nice hotel with a great location and large rooms, but hidden costs and inconsistent service bring the experience down.

It was very average, room was dated the harbour view was of another office building for the price it’s overrated and recommend looking around at other options. Wouldn’t stay there again.