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"I'm in a wheelchair so requested an accessible room. One of the best/most accessible rooms i've stayed in. There is a big wide ramp out front with plenty of disabled parking. Room was large and open for maneuvering and bathroom had a sink, shower and toilet setup that was well thought out and simply just worked. I even used the pool which had a lift for disabled folks to get in/out. Had a great stay and a great time. Lovely friendly people and very helpful. My wife even pulled the bathroom emergency response by accident (looking for the bathroom light switch in the dark) and there were 2 staff members at my room inside 2 minutes to check on me. They weren't even annoyed, just happy nothing was wrong. They even had me fill out a form at check-in to address the plan in case of emergency/fire procedures when elevators would be shutdown. We agreed a plan and i got a say and signed it. I was very impressed with the whole setup. Would definitely stay again in the future. Starbucks in the lobby was a plus :-) "

"Excellent service free upgrade for partners bday"

"We were allocated a room on the third floor facing the road. We asked for a quiet room and were immediately given a room facing the principality stadium. We had a good night sleep. We visit this hotel regularly, our daughter lives nearby. Never had a bad experience. All the staff we encountered were friendly, helpful and professional. There is a large car park so really convenient for Cardiff city centre. "

"Lovely room nice hotel would have been useful to have more disabled parking spaces near the entrance "