Studio Suite, 1 King Bed | Individually furnished, desk, laptop workspace, blackout drapes
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Reviews of Smart Suites, Ascend Hotel Collection

2.5 out of 5
Smart Suites, Ascend Hotel Collection
1700 Shelburne Rd, South Burlington, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 923 reviews" "
Rating 8 - Good. 311 out of 923 reviews" "
Rating 6 - Okay. 78 out of 923 reviews" "
Rating 4 - Poor. 36 out of 923 reviews" "
Rating 2 - Terrible. 21 out of 923 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Josh

Business traveler
Liked: Amenities
was ok, dated, had an odd smell. Water pressure was good and facilities were clean.
Stayed 1 night in May 2024
Response from Lilly on 2024/5/13
Hi JoshThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Okay

Jennifer, Tyngsboro

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay hotel off the busier roadway in South Burlington. Staff was super friendly and helpful. Free hot breakfast and WiFi.
Stayed 2 nights in Apr 2024
Response from Lilly on 2024/4/11
Hi JenniferThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 Poor

Stephen

Traveled with family and small children
Disliked: Amenities
The hotel smelled like dogs and old cheese. They charged $600/night during eclipse. Their special gift for paying so much and the eclipse happening, was a bottle of water in a paper bag. Not impressed at all.
Stayed 1 night in Apr 2024
Response from Lilly on 2024/4/10
Hi StephenWe are sorry to hear you were disappointed with your stay due to the high prices of the Eclipse. We set a high standard for ourselves, and it's disappointing that we fell short. Thank you for taking the time to share your feedback. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, but room was not as clean as it could have been
Stayed 4 nights in Apr 2024
Response from Lilly on 2024/4/10
Hi ChristopherWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities
Stayed due to weather when my flight was cancelled. Property is dated but well cared for and has long term residents which is why people have complained about “smells”. The suites have full kitchens, the only time I “smelled” anything was when people were cooking. The staff was amazing and friendly. Even was able to get me an early check-in because of the storm and the fact I was utterly exhausted. A good upgrade and this place would be an absolute gem. It was clean, spacious and beyond my expectations. Would absolutely stay here again
Stayed 1 night in Apr 2024
Response from Lilly on 2024/5/9
Hi Bree!Thank you for taking the time to share your experience with us ! We appreciate your positive comments about our staff and amenities. We hope to welcome you back in the near future.

10/10 Excellent

Liza

Stayed 3 nights in Apr 2024
Response from Lilly on 2024/4/6
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lilly on 2024/4/3
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Liza

Stayed 4 nights in Mar 2024
Response from Lilly on 2024/4/3
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here a few time and I really like the rooms
Stayed 2 nights in Mar 2024
Response from Lilly on 2024/4/3
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Okay

Herman

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Lilly on 2024/4/3
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to bad of a place.
Stayed 1 night in Mar 2024
Response from Lilly on 2024/4/3
Hi CrystalThank you for taking the time to leave us your review. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Lilly on 2024/3/18
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excellent

Aditya Pommai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Lilly on 2024/3/12
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Michael

Traveled with partner
Liked: Property conditions & facilities
Very spacious room and clean… parking has many spots available … location near all amenities
Stayed 1 night in Mar 2024
Response from Lilly on 2024/3/12
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Okay

Janelle

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/29
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

10/10 Excellent

Haiwen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/27
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and the hotel was clean
Stayed 2 nights in Feb 2024
Response from Lilly on 2024/2/27
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The photo in the picture when I booked the room showed the bedroom in its own seperate space with doors.
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/27
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

2/10 Terrible

Wendy

Disliked: Cleanliness
we were
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/29
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend
Nice for the night 110 grill food was great Room was comfortablè bed was perfect
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/27
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/27
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Okay

Nicholas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not satisfied
Lady working service desk ignored us when we walked in we had to yell to her in the office in the back where she was sitting ignoring everyone. I asked for a pack and play in the room which we didn’t get. I had to call down and ask for it and when I did she brought up a towel to the room after repeating me ask her for a pack and play and she repeated it back to me on the phone she then went back down to grab a pack and play.
Stayed 1 night in Feb 2024
Response from Lilly on 2024/2/27
We apologize for the inconvenience and miscommunication. This is unacceptable! We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the smell of the corridors and how warm they were, weren’t pleasant, but all in all, a nice place to stay if you wanna be able to cook and have a home away from home!
Stayed 3 nights in Feb 2024
Response from Lilly on 2024/2/27
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you get for the price is value that can't be beat! Service was great, breakfast was awesome, room was clean, bed was comfy, and nice to have the extra space with separate bedroom compared to typical hotel rooms. The only thing to note is the recurring theme from other negative reviews regarding the odor. Yes, there is the typical engrained smell of smoke, pets, etc. that I have learned to expect in most older sub 3-star hotels, so I don't think it's fair to fault management when everything else was top notch.
Stayed 1 night in Jan 2024
Response from Lilly on 2024/2/27
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Lilly on 2024/1/8
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lilly on 2023/11/13
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Room was clean but tired looking. Stains on upholstered couch and chair.
Stayed 1 night in Nov 2023
Response from Lilly on 2023/11/13
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 Good

manon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lilly on 2023/11/13
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite for a family of 5 and it was very nice and roomy with a full kitchen. Nice location. Free breakfast. Staff is very nice and helpful.
Response from Lilly on 2023/10/25
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

2/10 Terrible

Magda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion, Travelocity should send somebody to check a place before making it available to customers. The whole place was dirty, people are allowed dogs but they do not pick up the dog’s poop. The breakfast was very poor, there no fresh fruit available and the breakfast room was really dirty.
Response from Lilly on 2023/10/25
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilly on 2023/10/25
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Good

John, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from downtown without a vehicle. $30 cab fare.
Stayed 2 nights in Oct 2023
Response from Lilly on 2023/10/25
Hi JohnI'm sorry to hear you were unhappy with the location. Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to provide us some feedback

6/10 Okay

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too old for the price
Stayed 2 nights in Oct 2023
Response from Lilly on 2023/10/19
Hi DavidGuest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thank you for taking the time to share your experience.

2/10 Terrible

Mary

Traveled with group, Traveled with family
Disliked: Amenities
Unbelievably overpriced. Room reeked of deodorizer. Apparently subsidized renters.
Stayed 2 nights in Sep 2023
Response from Lilly on 2023/10/9
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

4/10 Poor

Krystal

Liked: Staff & service
Disliked: Property conditions & facilities
Poor Cleanliness
The service was great, very friendly and attentive. However that was where the good ends. The worst part is we paid over $300 for one night and the cleanliness was terrible. The towles, the sheets, and the furniture all had horrible stains. We also selected a non smoking room and there had clearly been smoking in the room previously due to the smell and burn marks on the carpet. The bed was somewhat comfortable, good enough for one night. I was very disappointed considering the price we paid.
Stayed 1 night in Oct 2023
Response from Lilly on 2023/10/4
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

2/10 Terrible

Terry

Stayed 1 night in Oct 2023
Response from Lilly on 2023/10/9
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience

6/10 Okay

Brian

Traveled with family
Liked: Staff & service, amenities
The room we stayed in was big and spacious but the cleaners left the garbage full. We realized it is a pet friendly hotel but that’s what you could smell as well. There was a dog barking from 1:00am until around 3:00am. The breakfast was very good with many options and all the team members were nice and helpful.
Stayed 4 nights in Sep 2023
Response from Lilly on 2023/10/30
Hi BrianThank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

6/10 Okay

JEAN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Lilly on 2023/10/3
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Lilly on 2023/9/28
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, amenities
The room was clean and well stocked. The size was good and bed comfy. Staff was just okay and breakfast was mediocre at best
Stayed 2 nights in Sep 2023
Response from Lilly on 2023/9/28
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from Lilly on 2023/9/28
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excellent

Cam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. They were attentive, friendly, knowledgeable and efficient. I loved our room and the full size refrigerator.
Stayed 1 night in Sep 2023
Response from Lilly on 2023/9/25
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

4/10 Poor

Jamy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a 2 star hotel, at best, the hallway carpet smells extremely bad! The hotel allows smoking (at least the room and bed smelled like smoke) and pets so the hallway smells like dogs. Not worth the savings!
Stayed 1 night in Sep 2023
Response from Lilly on 2023/9/21
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very spacious and some areas had recently been updated. Some items, such as the fridge, were still old. The room had a slight musty smell as guests probably didn't open the windows. Restaurants were nearby too. The complimentary breakfast was a lovely bonus. Overall very happy.
Stayed 2 nights in Sep 2023
Response from Lilly on 2023/9/21
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excellent

Diane

Stayed 1 night in Sep 2023
Response from Lilly on 2023/9/28
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed was old and soft, the room had an odor and the facility is dated The staff were great
Stayed 2 nights in Aug 2023
Response from Lilly on 2023/9/6
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excellent

Laura R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally kind and helpful.
Stayed 2 nights in Aug 2023
Response from Lilly on 2023/8/29
We're delighted to hear that you had an amazing experience with us. We appreciate your compliments regarding our hard-working team. We look forward to hosting you again soon for another fantastic experience.Thank you again for sharing your review. Have a lovely day.

2/10 Terrible

Christine

We can’t rate any other categories because we didn’t actually get to stay at Smart Suites. We got a phone call about 2/3 through our drive from Maine from someone saying “something was wrong with our room” and we couldn’t stay there. The truth was they were most likely overbooked and we were the last to arrive. They put us is a room at the Holiday Inn Express which was not a suite like we had booked. There were bugs on the bathroom floor, no pull out sleeper sofa, no kitchen and overall a dumpy appearance. I am asking Smart Suites to refund our night stay that we did not get.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
From hallways to room, unpleasant smells abundant. Our 1st room with a pull out couch reeked of stale cigarettes. The walls, rug, and furniture were stained and filthy. Bedding was at least new and clean looking. We were accommodated with another room, that smelled better than the 1st, but had the smell of old fried grease. The furniture in here was in even worse condition. As the rest of rooms and local area were booked we took our losses and got some febreese fabric spray to make the space somewhat breathable. For 300+ a night this was a terrible experience and although the staff were kind the rooms we experienced were disgusting, outdated, and very dissapointing..
Stayed 1 night in Aug 2023
Response from Lilly on 2023/8/29
We're disappointed that your stay with us was less than ideal. We care about the comfort and happiness of our guests so we'll be sure to address your concerns with our engineering and management teams so we may rectify these issues and improve for the future.We hope for the opportunity to host you again soon for a more positive experience..

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Lilly on 2023/8/25
Thank you for taking the time to leave us your review! We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon.