Souk Al Marfa Tours

Great staff, very professional

We have been staying at the Palazzo Versace Dubai for the past 14 nights, and due to unexpected flight cancellations, we’ve extended our stay for several more nights, and honestly, that says everything about how exceptional this hotel is. The location is excellent, conveniently situated along Dubai Creek, with easy access to major attractions, while still offering a peaceful and elegant atmosphere. From the moment you enter, the cleanliness and attention to detail are immediately noticeable. Everything is spotless, beautifully maintained, and truly reflects the luxury standard the hotel represents. What makes this place truly special is the outstanding customer service. Every member of the team has been warm, professional, and genuinely caring. A very special thank you to Katrina and Rabab, who have been incredibly kind, sweet, and helpful throughout our stay. They made us feel not just like guests, but truly welcomed and cared for. Housekeeping has also been exceptional. The room is serviced twice daily, with the sheets perfectly arranged, fresh spring water provided, and every detail thoughtfully taken care of. It’s clear they take great pride in their work. This has been a wonderful experience during a stressful travel situation, and the Palazzo Versace team made it comfortable, relaxing, and memorable. I would highly recommend this hotel to anyone visiting Dubai, and I would absolutely stay here again.

Lovely staff, decent bed. Room wasn’t great. Lots of construction work happening which doesn’t make for restful sleep. I had to phone housekeeping for basics such as robe, body wash, shampoo. The showerglass was full of limescale and lots of mold amd damp walls in bathroom. Bit disappointing. But lovely staff.