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"Beautiful property really enjoyed our stay"

"The only issue were delays with the elevators. There was a very large convention going on and the elevators did get bogged down at times. "

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "

"Good"

"The staff of this property was awesome. This property is outdated. Also the reason most people booked this is because it is the cheapest price down there. I would actually pay an extra $300-$400 on my trip to have better accommodations."

"Restauranr"

"The St. James was a great way to experience New York; nestled in to the middle of downtown for easy access to many places. The old interior was iconic and fun, especially riding the tiny elevator. The staff was friendly the room was great in every way except not having a fridge or microwave. I would definitely return here!"

"This is my preferred hotel when I travel to New York City"

"Was pleasant and clean but could not take a hot shower. Ran the water for quite awhile to only cold water"