everything was great, except finding the parking space. the first attendant did not take me to parking spot, which is confusing. Instead, he told me the wrong color and the wrong floor to park on. it was evening and I was tired, but he should have been better trained. The second attendant had a much better attitude and took me. but he also took me to the wrong place, one I had explored the night before. please train your attendants and have them take the renter personally to the parking complex. after you do it once, it is very easy, but initially very confusing. thank you