Desk, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
170 Eastbrook Road (Route 896), Smoketown, PA

Reviews

7.4

Good

Rating 10 - Excellent. 67 out of 200 reviews" "
Rating 8 - Good. 55 out of 200 reviews" "
Rating 6 - Okay. 39 out of 200 reviews" "
Rating 4 - Poor. 22 out of 200 reviews" "
Rating 2 - Terrible. 17 out of 200 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Willemena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed as this property is changing names to Quality Inn and we were told that we were staying a newly renovated room. No place to hang enough towels,over half of the power had not been turned on,however 1 young man came and got most of the power on. The washroom door (which needs to be replaced)opens right in front of the toilet and shower,so small and the newly painted shower stall has the paint peeling of after the first couple of showers.People were moving furniture around at 2am(painters?) and were noisy enough to keep us awake.We left by 4am.Will never go back!
Stayed 3 nights in May 2024

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Nancy

Traveled with group
Stairwell and lobby still under renovation.
Stayed 1 night in May 2024

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is under new ownership, repairs were being made, very noisy, check in staff was not properly trained had to call on phone for assistance. Then they added on a $50. Security deposit returned after check out. Was not informed of these issues. Will not return.
Stayed 1 night in Apr 2024
Response from Millstream on 2024/4/24
Thank you Steven for feedback. You are a homeless person. Begging us to give you a room. You have threatened us when you left either refused entire stay other wise you will left negative reviews.

10/10 Excellent

Nathanael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled rooms with nice new beds, TV, bathrooms and floors. Was able to be the first person to get into the room we stayed. Lots of remodeling being done outside with new electric sign and blacktop repair. Very modern with new ownership now a Quality Inn. Enjoyed our stay very much.
Stayed 3 nights in Apr 2024
Response from Millstream on 2024/4/21
Thank you for your feedback

10/10 Excellent

Patty

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the motel! The room was clean and comfortable, with all amenities provided. The staff was friendly and accommodating. Convenient location with easy access to nearby attractions. Overall, a pleasant experience and excellent value for money. Would definitely recommend to others
Stayed 1 night in Mar 2024

4/10 Poor

LOIS

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Renovations were being done, TV did not work, snow was not removed, kitchen was closed.
Stayed 1 night in Jan 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being updated
Stayed 1 night in Dec 2023

6/10 Okay

Alisha

Stayed 2 nights in Dec 2023

6/10 Okay

Jarrod

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

todd

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel is under construction, which I understand can't be helped, however a little more organization and communication would be appreciated. On the second day of our stay the water went out, without warning. They said it would be back on in 15 minutes, when it came on I got in the shower to be notified by my 7 year old that the fire department was in front of the motel. Evidently no warning was given for the water shut off and it set off an alarm for the fire sprinkler system. When the upgrades are finished I believe it will be a nice place.
Stayed 2 nights in Dec 2023

4/10 Poor

SCOTT

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not cleaned well Second day stay no towels or wash cloths and no help at service to assist.
Stayed 2 nights in Dec 2023

4/10 Poor

Jovanna

Disliked: Cleanliness, property conditions & facilities
Disappointed
The entire hotel is under construction. This place should not be open for business. I’m in the room with wallpaper peeling with the walls dirty carpets should be closed until all renovations are complete. There is construction supplies stacked up all over the front entrance and all around the entire property. Very disappointing.
Stayed 1 night in Dec 2023

6/10 Okay

George

Traveled with family
Liked: Staff & service
It’s location was convenient didn’t know about the remodeling going on
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location is the best feature of this motel. It is currently under renovation and unfortunately the rooms are dilapidated. Very outdated, dirty, desperately in need of this update. The problem is they should have closed this motel until these were done. Everything is halfway.
Stayed 1 night in Dec 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Stayed 3 nights in Nov 2023

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be open. The room had water leaking from the ceiling and no heat. We left right after seeing the room. You really should check these places out before offering them on your site. They still charged us saying we were told it was under construction - noise was not the issue the room was unfit for habitation.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Decent breakfast. The whole place is being remodeled, all new fridges, microwaves, TV’s., rugs, painting . I would love to go back next year when it’s done. Outdoor pool looked really nice Huge back field. The beds were great and really don’t need replacing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Abbey

Traveled with group, Traveled with partner
Construction zone. Hammering and running power tools until after 9 pm.
Stayed 3 nights in Nov 2023

6/10 Okay

Naomi

Traveled with group
Liked: Staff & service, amenities
The place is having alot of work done. When done it will be good
Stayed 1 night in Nov 2023

8/10 Good

dennis

Liked: Cleanliness
Stayed 6 nights in Oct 2023

6/10 Okay

James

Disliked: Property conditions & facilities
Basic lodging on the dumpier side
Rooms are outdated and the carpet in our room was damp for some reason. The motel is starting a big renovation project so there's hope for improvement when that's done.
Stayed 1 night in Oct 2023

8/10 Good

Eduardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 3 nights in Oct 2023

2/10 Terrible

Theresa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Went to use shower it wouldnt work and after numerous tries, took staff member and he said I look at for the next time!!! I dont want time we paid for shower facilities for our visit today! Then the man comes in and fixes the shower after we checked out and charged us $20.00 more because we had another guest come unexpectely ! Sorrt, we wouldnt be back! And we were a good customer!
Stayed 1 night in Oct 2023

8/10 Good

Karen

Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service
propert under renovations
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable
Hotel is under renovation and upgrades. Very serviceable and the staff was friendly and capable.
Stayed 1 night in Oct 2023
Response from vinod on 2023/10/16
thanks for your feed back Anonymous. thank you sooooo much.

2/10 Terrible

Heidi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were completely buffaloed by the pictures on the internet. Not at all what we found when we got there! The place was in a state of complete disrepair. They were in the process of renovating and there were construction materials laying everywhere on the grounds. The room and the furniture are completely outdated. We noted several railings broken on the 2nd floor. A complete and utter disappointment and we found another hotel to stay in.
Stayed 1 night in Oct 2023
Response from viniod on 2023/10/16
thanks for your feedback.

10/10 Excellent

Kimberlee

Stayed 5 nights in Jul 2023

4/10 Poor

Roberta

Fighting and cursing.
Stayed 3 nights in Oct 2023
Response from DHAVAL on 2023/10/16
THANKS FOR YOUR RATING ROBERT.

4/10 Poor

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors weren’t vacuumed, bugs in the room, very dusty, window to our room was broken but was put back together with tape. I asked for a first floor room because we have kiddos and there’s no elevator on the property and the staff member at the desk gave me attitude. Breakfast was not impressive. Pictures are not what you get when you arrive. Tv options were okay.
Stayed 1 night in Oct 2023
Response from VINOD on 2023/10/16
thankls fior your feed back. JAMES

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from vinod on 2023/10/16
thanks for your rating Harold. thank you soooo much.

4/10 Poor

kenneth

Disliked: Cleanliness, amenities, property conditions & facilities
It is wholly unacceptable to engage in property renovations and have guests. There was no ac on in the lobby. The parking lot had ruts in it apparently from plumbing work. Neighboring guests were smoking pot on the balcony. The fire pull had painters tape on it. The doors had primer on them. Building materials surrounded the outside lobby overhang. A large dumpster blocked parking spots. There were piles of stone in the parking lot. Room debris was set aside outside rooms. Bags of food packaging in garbage bags lay on the ground near the rooms. A leak in the stairwell vestibule ceiling resulted in a wet staircase. The fire extingisher in the common area had plastic covering it. My toilet tank leaked resulting in it refilling every 15 minutes. The plumbing fixtures were archaic and tight to even operate. None of the lights were led. No usb ports. I have pictures illustrating these safety violations. I have serious mind to report this to the town inspection department. Ill never stay here again.
Stayed 1 night in Oct 2023
Response from Millstream on 2023/10/11
Thank you for your feedback Kenneth, Looks like you can’t able to read notice written in English at front desk “ motel under renovation sorry for inconvenience “ due to motel under renovation we have lowered our price. We didn’t force you to stay our hotel.

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is renovating so alot is under construction
Stayed 3 nights in Oct 2023
Response from VINOD on 2023/10/16
THANKS FOR RATING. JAMES

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car!!!
The room smelled absolutely disgusting! That is the nicest thing I can say about this hotel. I refused to sleep in this hotel. Check out as soon as we saw and smelled the room.
Stayed 1 night in Oct 2023
Response from Millstream on 2023/10/11
Thank you for your feedback Edward. We didn’t force you to stay our hotel.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR RATING. WALTER

8/10 Good

Diana, Far Rockaway

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR RATING. DIANA

6/10 Okay

Richard

Traveled with group, Traveled with partner
Under renovation.
Stayed 1 night in Sep 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR RATING .RICHARD

2/10 Terrible

Paul

Traveled with family
Disliked: Property conditions & facilities
Facility was dirty and staff not very helpful>
Stayed 1 night in Sep 2023
Response from Millstream on 2023/10/11
Thank you for your feedback Paul, Looks like you can’t able to read notice written in English “ motel under renovation sorry for inconvenience “ due to motel under renovation we have lowered our price. We didn’t force you to stay our hotel.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR POSITIVE RATING. FRANK. THANK YOU Soooooooo MUCH

8/10 Good

Mary

Stayed 5 nights in Sep 2023

4/10 Poor

Kathryn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs renovation
Under renovations which are desperately needed. Old shower heads give minimal water.sink fixtures difficult to turn on. Obviously new couple work hard to change things
Stayed 1 night in Sep 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR FEED BACK. KATHRYN

6/10 Okay

Janis, Oak Harbor

Traveled with partner
Disliked: Amenities, property conditions & facilities
This is an old property that is badly in need of renovation. It looks like they've started the work, but the room had not be done yet. The furniture was very worn, bedding was old, the bed was not great, and the shower was leaking. The only staff member we met was friendly and seemed nice, though, and the price was low. There was a surprising amount of noise from the street, but it didn't really disturb us.
Stayed 3 nights in Sep 2023
Response from VINOD on 2023/10/16
THANK YOU JAIN SAB FOR YOUR FEED BACK. YHANK YOU SOOO MUCH.

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2023
Response from VINOD on 2023/10/16
THANKS FOR YOUR POSTIVE RATING . STEPHEN

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little inn that is currently getting renovated. Rooms were clean, comfortable and quiet. Bed was comfortable. Showers were hot. Good overall bang for your buck in a great location.
Stayed 3 nights in Sep 2023
Response from vinod on 2023/10/16
THANKS FOR YOUR POSITIVE RATING N FEED BACK CRAIG THANK YOU Soooo much.