**Disappointing Stay – Would Not Recommend**
I rarely leave reviews, but I feel compelled to share my experience with Uno Hotel Heathrow Windsor. From the start, the service was lacking – the staff were unprofessional and abrupt when answering the phone, which immediately set the tone for what turned out to be a very disappointing stay.
The room itself looked desperately in need of attention. The walls were scuffed and peeling, clearly crying out for a decent paint job. The toilet roll holder was broken and just hanging loosely on the wall. The shower head only worked in two modes, neither of which were particularly functional, and to top it off, the sink only had hot water – no cold at all – which made washing hands uncomfortable.
The carpet was filthy, clearly not cleaned thoroughly in a long time, and the overall condition of the room made the whole experience feel dirty and unpleasant. It’s such a shame because the location has potential, but the upkeep and service are far below acceptable standards. I won’t be returning, and I suggest others think twice before booking.