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Reviews of avid hotel Sioux City - Downtown, an IHG Hotel

2.5 out of 5
avid hotel Sioux City - Downtown, an IHG Hotel
101 COURT STREET, Sioux City, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 265 reviews" "
Rating 8 - Good. 67 out of 265 reviews" "
Rating 6 - Okay. 14 out of 265 reviews" "
Rating 4 - Poor. 10 out of 265 reviews" "
Rating 2 - Terrible. 13 out of 265 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The overall stay was great. Front desk staff need to work on their customer service. The staff member that checked us wasn’t friendly and acted like it was an inconvenience to help us.
Stayed 2 nights in May 2024

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on 2024/5/24
Hello Curtis, we thank for your feedback on your most recent stay with us and hope you will let us serve you again in the future. Have a great day.

10/10 Excellent

Karolina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, quiet, and comfortable stay.
Stayed 1 night in May 2024
Response from Front Office Manager on 2024/5/12
Hello Karolina, we are delighted that you enjoyed your stay with us. We hope to server you again in the future. Have a great day.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to interstate
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 2024/4/28
Hello Chris, we are so delighted that you enjoyed your stay with us. We hope that you will join us again. Have a great day.

10/10 Excellent

QUYNH

Stayed 1 night in Apr 2024
Response from Front Office Manager on 2024/5/12
Hello QUYNH, we are delighted that you enjoyed your stay with us. We hope to server you again in the future. Have a great day.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 2024/4/21
Hello Zach. We are delighted that you enjoyed your stay with us. We strive to be the best that we can be and are very happy it shows. Thank you for choosing avid and we hope to serve you again in the future. Have a great day.

10/10 Excellent

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/4/6
Dear Martha,Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was okay but no microwave in the room
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/30
Hello Harriette, we appreciate your feedback on your most recent stay with us. Unfortunately, we do not have any microwaves in our rooms but we do have one for use 24 hours a day in our lobby. Hope we get to serve you again in the future. Have a great day.

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought things were nice overall. Only thing missing was a mini fridge in the room. Other than that, staff was great, room was clean, etc.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 2024/3/24
Hello Dustin, thank you for your feedback on your stay with us. We do have mini fridges in the rooms they are just a little hidden when you first walk in the room. We do hope you will let us serve you again in the future. Have a great day.

8/10 Good

Stephen

Stayed 2 nights in Mar 2024
Response from Front Office Manager on 2024/3/12
Hello Stephen, Thank you for your feedback on your most recent stay with us. We are delighted that you enjoyed your stay with us. We hope to serve you again in the future. Have a great day.

10/10 Excellent

jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't trust people at Gum and go store. Otherwise its a okay. Thanks.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/3/1
Hello Jolene, thank you for the feedback on your stay. I would like to apologize that you didn't have a pleasant experience at the gas station next door. We do hope that we can serve you again in the future. Have a great day.

10/10 Excellent

jessie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Awesome breakfast options. Free shuttling around.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2024/2/21
Hello Jessie, we are so delighted that you enjoyed your stay with us. We hope to serve you again in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/2/21
Hello Justin, we are so delighted that you enjoyed your stay with us. We hope to serve you again in the future.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/2/13
Dear Gabriel, Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing avid. Sincerely,Courtney Front Office Manager

10/10 Excellent

Jenna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/2/13
Dear Jenna,Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing avid. Sincerely,CourtneyFront Office Manager

8/10 Good

Darleen

Traveled with partner
Liked: Cleanliness, staff & service
The property is relatively new or recently updates. On arrival, a $25 depoait ia required vy credit card- front desk saidnit would be credited backnto my account. (Hopefully it will be.) The rooms are small but clean. Coffee is available in the common area - no coffee or microwave in the rooms (very small fridge). No closets and very little storage. Parking lot is okay. Street parking only at nearby restaurants - some are walking distance.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 2024/2/10
Dear Darleen,Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,CourtneyFront Office Manager

10/10 Excellent

kelly

Business traveler
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2024/2/6
Hello Kelly, we are delighted that you enjoyed your stay with us. We hope to see you again soon. Have a great day.

10/10 Excellent

Melanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and responsive to my needs.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 2024/2/6
Hello Melanee, we are delighted that you enjoyed your stay and hope that you let us serve you again in the future. Have a great day.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 2024/2/2
Dear Joan,Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,CourtneyFront Office Manager

10/10 Excellent

Seth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2024/2/2
Dear Seth,Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,CourtneyFront Office Manager

10/10 Excellent

Leslianne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean. Staff super friendly and helpful. Great breakfast options. Great gym.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 2024/1/23
Thank you for staying with us again. It was great to see you. I hope we get to serve you again in the future. Have a great day.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 2024/1/14
Hello Steven, We would like to thank you for your feedback on your stay. Also, are ecstatic that you enjoyed your stay. We hope to serve you again in the future. Have a great day.

10/10 Excellent

Leslianne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying on and off here for weeks. Lovely hotel. Clean, quiet, friendly staff. Great gym.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2024/1/12
Hello Leslianne, We would like to thank you for your feedback on your stay. Also, are ecstatic that you enjoyed your stay. We hope to serve you again in the future. Have a great day.

4/10 Poor

JASON, AKRON

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a room above us making a lot of noise all night. called the front desk at 10pm and 2:30 am. Nothing was done about it. Made a mention about it to the front desk in the morning as was told I should have requested a room on that floor when I booked. so basically my fault.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2024/1/9
Hello Jason. I would like to apologize that your stay was not up to standard. The staff that were here should have went up to the room and asked them to be quiet. Also, the way you were treated in the morning is not the example we want to set for anyone's stay. I will be coaching our team on what is expected when something like this is to happen. Again would like to apologize and hope that we will be able to serve you again to show you that this is not the standard we have set for our hotel. Have a great day.

10/10 Excellent

Jocelyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had an Uber-like service all day/night for free. Really helpful when needing to get places quicker and easier. Best service a hotel can offer to be honest.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2024/1/6
Hello Jocelyn. Thank you for your feedback I am so happy that our shuttle was prompt on picking you up and dropping you off at your destinations. We hope to serve you again in the future. Have a great day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2024/1/3
Hi Michael. Thank you for the feedback on your stay. We can't wait to serve you again in the future. Have a great day.

10/10 Excellent

Loralee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern comfortable
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/28
Hello Loralee, Thank you for your feedback on your stay. We can't wait to serve you again in the future. Have a great day.

6/10 Okay

Diva

Liked: Cleanliness, property conditions & facilities
Was disappointed that there was no service on Christmas Day. Had to get my own towels. Otherwise I would have had no complaints. Never had that happen at a hotel before even on a holiday
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 2023/12/27
Hello Diva, I do want to apologize for not having service on Christmas day. The front desk should have told you upon check-in that there would be no service for the holiday. I hope that you will stay with us again. Have a great day.

10/10 Excellent

Getachew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 2023/12/23
Hello,We would like to thank you for your feedback on your stay. Also, are ecstatic that you enjoyed your stay. We hope to serve you again in the future. Have a great day.

10/10 Excellent

Felicia, omaha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/20
Hello Felicia,We are thrilled that you enjoyed your stay with us and hope we get to serve you again in the future. Have a great day.

6/10 Okay

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/16
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide at Avid hotel.

2/10 Terrible

Hambisa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/11
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide at Avid hotel.

4/10 Poor

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern, rooms spacious, beds comfortable and the grab and go breakfast was good. The only issue we had, was the train’s horn that sounded like it was coming through our room all night long. The tracks were about a 1/2 block away.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 2023/12/8
Hello Graham,We would like to apologize that your stay was not enjoyable due to the train horns that were blaring all night. Unfortunately there is nothing that we can do to reconcile for the trains but if you are to stay with us again we do have ear plugs available at the front desk upon request.

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness
The hotel itself appeared new and in good condition. Our room was dirty, tables and floors had dirt and hair and the chair was covered in spots of some substance. Beds were uncomfortable and the train horns were blowing all night long.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 2023/12/8
Hello AmberWe would like to apologize that your stay was not enjoyable due to the train horns that were blaring all night. Unfortunately there is nothing that we can do to reconcile for the trains but if you are to stay with us again we do have ear plugs available at the front desk upon request. The cleanliness of the room is one our top priorities for any guests stay. I will be talking with our housekeeping team to see what measures we can take to make sure that our rooms are up to our expectations. We do hope that you will give us a chance to reconcile your stay. Have a great day.

6/10 Okay

Shakia

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Office Manager on 2023/11/28
Hello Shakia,We want to thank you for your feedback on your stay. All feedback is used to help coach our staff. I see that we did not hit all the right marks. We apologize that your stay was not up to par. We hope to be able to serve you again in the future. Have a great day.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2023/11/2
Hello Stewart,We would like to thank you for your 10 star rating. We hope to be able to serve you again in the future. Have a great day.

2/10 Terrible

Barri

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in the shower, blood on the handle to the shower, charged us more to change weekends and the room is tiny as hell.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2023/10/30
Hello Barri,I would like to apologize that the cleanliness of the room was not up to the standards we expect from our housekeeping staff. This feedback will be used to coach our team. The change in rate must have been when we had a busy weekend. Our rates get adjusted when there is an event going on in town. I hope that we can again serve you and show that what you experienced was an exception. Have a great day.

8/10 Good

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I and my wife was very amazed how beautiful and comfortable the hotel room was.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2023/10/21
Hello Harold,We are elated that you enjoyed your stay with us and hope to see you again soon. Have a great day.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, very convenient for our needs
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2023/10/15
Hello James,We are elated that you enjoyed your stay with us. Also, we hope to see you again in the future. Have a great day.

4/10 Poor

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, no breakfast, dirty room
Got there and our air conditioning wasn't working, addressed it with the lady at the front desk, who was incredibly rude. She advised me to just push the reset button on the power cord, and asked if I'd used the thermostat in the wall or used the buttons on the unit. Which I could see people doing but I said no I used the thermostat and she rolled her eyes at me. I went back to the room and tried it three times to no avail. Our room was 80 degrees by the time we went to bed and super humid. Was told there would be breakfast until 10 yet went at 9 and again at 9:30 and there were no hot options available. There were two bagels and some prepackaged muffins. Our bathroom was dirty and in need of repairs, then we found a huge spider and web in our shower. I stayed here a year ago and it was not like this, definitely won't be staying again.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 2023/9/28
Hello Lara,I would like to formally apologize for the unacceptable results of your stay. We uphold our staff to a higher standard than what you experienced during your stay. We are going to use your feedback to educate our agents on what to do in those kinds of situations. Also, we again want to apologize for how you were treated during your stay. I hope that you will give us a second chance to redeem ourselves in the future. Have a great day.

8/10 Good

Zoel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The premise seemed clean and new. The beds were comfortable, shower had food pressure, food options were average. Check in process took an extraordinary long amount of time. We were super tired and did not appreciate the slow computers and lack of communication. Took at least 45 minutes to check in.
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 2023/8/24
Thank you for your honest feedback, Zoe. We are deeply disappointed that you weren't fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We hope that you will give us another try and let us prove this to you during your next visit.

4/10 Poor

Geary

Traveled with family
Liked: Staff & service
Noise fest.
Not very clean for a newer hotel. Hard floors weren’t cleaned well and are extremely noisy. Sounded like someone pounding on floor with hammer above us. Also hotel is right between a gas station and a rail crossing, good luck sleeping if you are a light sleeper.
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 2023/8/24
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I never like hearing that our guests won’t be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide at Avid hotel.

10/10 Excellent

Shannon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly staff. Comfortable beds and good breakfast. Would definitely stay here again
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 2023/8/24
Hi Shannon,We’re happy to hear that you had a 5-Star experience at Avid Hotel Sioux city Downtown.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & clean rooms & very accommodating. Thank you! Would stay again!
Stayed 4 nights in Jul 2023
Response from Assistant General Manager on 2023/8/24
Hi Jan,We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean for the most part.
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 2023/8/24
Thank you so much for taking the time to leave us feedback.

8/10 Good

Joshua

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 2023/8/24
Hi Joshua,We’re glad that you enjoyed your stay with us!

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice place but a little disappointed that there wasn’t a pool.
Stayed 4 nights in Jul 2023
Response from Assistant General Manager on 2023/8/24
We’re happy to hear that you had a 5-Star experience at Avid Hotel Sioux city Downtown.

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy access to and from interstate. The room Was small and the shower had hair in it. The corners of the floor could use a good sweeping. The beds were comfy.
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 2023/8/24
We’re really grateful and appreciate you taking the time to share your rating with us.

2/10 Terrible

WAYNE

Stayed 1 night in Jul 2023
Response from Assistant General Manager on 2023/8/24
Thanks so much for sharing your experience with us.

8/10 Good

ty, Church Hill

Liked: Staff & service, property conditions & facilities
Room layout was great. Bed and pillows super comfortable. The room could have been a little cleaner. Floor needed a mopping. Saw a couple hairs in shower. Breakfast was a lot of packaged foods but a lot of choices. I liked it. If passing by I would stay again.
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 2023/8/24
Thank you so much for taking the time to leave us feedback.