公寓客房, 1 間臥室, 景觀 | 海灘/海景
查看供應情況

萬豪棕櫚歌手島海灘溫泉渡假村的評分

4.5 out of 5
萬豪棕櫚歌手島海灘溫泉渡假村
3800 N Ocean Dr, Singer Island, FL

評論

9.0

太棒了

10 分，有夠讚；971 則評論中有 634 則" "
8 分，不錯哦；971 則評論中有 199 則" "
6 分，一般般；971 則評論中有 72 則" "
4 分，不太好；971 則評論中有 37 則" "
2 分，很糟糕；971 則評論中有 29 則" "

9.4/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Alfredo

於 2024 年 5 月住了 2 晚

10/10 有夠讚

Shannon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property!
於 2024 年 2 月住了 3 晚

4/10 不太好

Eleni

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
For the price, I was disappointed. 4:40 check-in?! No continental breakfast?! Should be at most a $300/night rate not a $500/night rate. I am puzzled as to how this resort got a 4th star. The place wreaks of mismanagement & needs to invest in its staff & their professional development. Staff I encountered in reservations, guest services, housekeeping & dining were polite & deserve better. The customers certainly deserve better. There are also areas of blatant inefficiency -standing, staring off, not helping people. The furniture in the lobby is dirty and worn. Same w/ the grounds outside and a lot of the furniture except the pool loungers (seemed fine). We were the first to arrive at the Lagoon Pool (kids pool) Sat & Sun & the grounds were not clean--there was sticky residue from spilled drinks from day before (why is there hard alc. there?); so was the bathroom (from the day before) to the point of unusable. The bathroom off the lobby was also not clean in the morning - there is no attendant to maintain it more regularly. So then just go up to your room--but with only one elevator working on Sunday that could take 15-20 minutes (30-40 roundtrip). W/ children, elderly or anyone really it's unreasonable. The quality of the food - w/ the exception of fresh muscles is poor. It's like eating at Friday's only prettier. The cafe also needs to get w/ the 21st century. No one wants to eat a cupcake the size of their head. Nor do we want fake Greek yogurt...
於 2024 年 5 月住了 2 晚
Eric Carlson 於 2024年5月22日回覆
Thank you for your feedback regarding your stay and apologize for the sub-standard experience. I have shared this feedback with our management team to ensure that this type of experience will not be repeated. I truly hope you stay with us again

4/10 不太好

Judy G

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Too loud, valet so slow and too busy. Lobby smells of fragrance to cover the old. Price does not relect the facility. Never go back.
於 2024 年 5 月住了 4 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Judy,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. These specific challenges you experienced has been shared with our leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 有夠讚

Tajuan M Woody

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The customer service was excellent. Not a new property but is well maintained. Cute tiki bar by the beach. Beautiful 2 bedroom with a nice view. We would stay here again.
於 2024 年 4 月住了 2 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Tajuan,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 有夠讚

Samantha Rose，Hawthorne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time at this resort. Our condo was so spacious and clean. The private beach access was amazing and with this included a full setup (chairs, umbrellas, and food & drink service). Could not ask for better! Only bummer was the main restaurant’s kitchen was closed to reconstruction but they still had other food options at the tiki bars and on campus Starbucks.
於 2024 年 4 月住了 4 晚
Eric Carlson 於 2024年5月22日回覆
Thank you for sharing your experience with us. We are happy to announce that our kitchen is back open and ready to serve our brand new menu!

6/10 一般般

Jerold

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
I liked the room size I did not like lack of monitoring around the pool especially the little kids in the hot tub The food choices were limited Valet parking was the only parking option, I guess I should read a little more, I would assume people would be able to park on there own at the resort...
於 2024 年 4 月住了 6 晚
Eric Carlson 於 2024年5月22日回覆
Thank you for writing, Jerold. Unfortunately, due to our garage design, we are only able to offer valet parking. We hope you will stay with us again.

10/10 有夠讚

Jerald J

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property and the house
於 2024 年 4 月住了 2 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Jerald,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 有夠讚

IRKA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent room. Excellent staff. Very good service. Cleaning on the room was excellent. Service at restaurant by Roberto was excellent Service by Gigi at the pool was excellent. Person at the Front desk at the tine of arrival was excellent, we request a room change and she was very nice.valet parking at the property excellent too.bellman Mr Chaplin excellent service. Hotel have a wonderful staff. Thank you. This is our 4th time at the Hotel.We will go again.
於 2024 年 4 月住了 3 晚
Front Office Leadership 於 2024年5月25日回覆
Dear IRKA,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 不錯哦

Ronald，St John

家庭旅遊
Very nice room. Beach access, area and staff were great. Ocean 3800 restaurant had renovations underway and was closed which was a surprise. Mixed results at the other onsite restaurant The Reef. Valet was also hit and miss. Biggest problem there was simply a lack of communication as to why it was taking >30 minutes to get our car. Room service was excellent.
於 2024 年 4 月住了 3 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. We will share your feedback with the Valet team as well. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 有夠讚

ROBERT，Old Bridge

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gave an upgrade
於 2024 年 4 月住了 5 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 不錯哦

Jennifer

家庭旅遊
喜歡：整潔度和設施服務
I thought the property was great, it was a little dated and worn down.
於 2024 年 4 月住了 4 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 不錯哦

Ralph

情侶出遊
喜歡：整潔度、員工素質和設施服務
Construction
於 2024 年 4 月住了 3 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Ralph,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

6/10 一般般

Craig

情侶出遊
喜歡：員工素質和設施服務
I was told at booking the room was an ocean view. It was a partial view. For over $600 a night, it was disappointing to not have an ocean view. The hotel said there are no rooms that are full ocean view.
於 2024 年 4 月住了 3 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Craig,Thank you for taking the time to let us know about your experience while staying with us. Your experience at the resort is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area

10/10 有夠讚

Rolf

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Rolf,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 有夠讚

Marian

於 2024 年 3 月住了 1 晚
Front Office Leadership 於 2024年5月25日回覆
Dear Marian,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

6/10 一般般

John

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
This marked our second visit to this establishment; our initial experience a year prior was flawless in every way. During our first stay, we opted for an ocean-view room and were delighted with a beautiful room that offered views of the pools and beachfront from a charming balcony. On this occasion, we also reserved a week's stay in what was advertised as an ocean-view room. However, we were disappointed to find our room faced a public beach parking lot, with a partial ocean view only achievable by sitting on the left side of the balcony and looking right. From the left, the view comprised mainly of the parking area. Upon inquiring at the front desk, we were informed that what we had booked was indeed considered an "ocean view" room, whereas the rooms directly facing the ocean were categorized as "ocean facing"—a distinction not made clear on their website. They mentioned these were fully booked for our time frame, a detail conveniently omitted online, which felt misleading. Had we known, we would have sought accommodations elsewhere. Regrettably, the issues didn't end there. On the first day, our room was overlooked for cleaning. Upon our evening return and after inquiring why, we were erroneously told we had left a "Do Not Disturb" sign out, which wasn't the case. Our request for clean towels was initially acknowledged but not fulfilled. The following day, after a rude interaction with the desk when requesting towels your money is better spent elswhere
於 2024 年 2 月住了 6 晚

8/10 不錯哦

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our room was never cleaned!
於 2024 年 2 月住了 2 晚

10/10 有夠讚

jeffrey

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place for families. The kids had a lot of fun at the pool and beach. Staff was very friendly.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Kristin

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Enjoyed our stay. Will definitely be back for another trip.
於 2024 年 2 月住了 5 晚

8/10 不錯哦

david

喜歡：整潔度和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

2/10 很糟糕

Josefina

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy mal servicio , sucio y el inmobiliario muy viejo
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Mignon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Singer Island - Dec 2023
The hotel/resort is very nice. It is clean, quiet and the staff is friendly and helpful. Your room is a condo; it is quite spacious and has good amenities (2 TVs, a balcony, a kitchen (no stove but a modified stove top), a fridge, and a stackable washer/dryer. My complaints are that for the price, it is not all-inclusive. You must pay for food and to park. There are no public garages or other parking options so the $40/day is another fee that cannot be avoided. Also, not much variety in food options. One restaurant and the food is okay - nothing great. There is a local grocery story about a mile away. Recommend shopping there for breakfast, food one can cook on stove top, and snacks to minimize cost and for variety. I enjoyed my time at the beach - showed up and got a chair and unlimited towels (but these are included in resort fee). Overall - good to get away, quiet, and relaxing but not worth the inflated prices/fees.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always a blast seing James Jan Michelle front desk staff. Top notch service. Temporary draw back major remodel happening. Excellent pool and beach amenities
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Claudale，Wichita

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The beach was clean she conveniently located. It was quiet and the staff were all very professional and the area felt safe. The staff at the valet were always extremely quick to retrieve our vehicle and were kind and professional. We will definitely be back in the future!!
於 2023 年 11 月住了 6 晚

10/10 有夠讚

Gerald

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
Really nice and relaxing place. Spa was great. Amenities were amazing. But we thought the food was the highlight
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Betania

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful place . Quiet elegant, clean and modern room . The hotel impeccable. From the valet parking guys , front desk , all the people who work hard to make the hotel incredible for us guests , thank you very much. The food, Devine ! Looking forward to coming back again .
於 2023 年 11 月住了 1 晚

10/10 有夠讚

oscar

於 2023 年 11 月住了 4 晚

10/10 有夠讚

Marius

於 2023 年 11 月住了 5 晚

10/10 有夠讚

Harvey

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely enjoyed and will be back again for another stay.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Dov

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Erika，Miami

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
It’s not a terrible hotel. It’s very expensive where we stayed which was a two bedroom two bath but it is outdated and the outdoor furniture is also outdated. I wasn’t really impressed, especially with the price that I paid.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Austin

家庭旅遊
喜歡：整潔度、員工素質和設施服務
There was a bunch of construction that limited certain areas.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Joseph Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
2pools and the beach.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Guillermo

喜歡：住宿環境和硬體
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Jeanelle

於 2023 年 9 月住了 3 晚

8/10 不錯哦

juan

於 2023 年 9 月住了 1 晚

10/10 有夠讚

maroa

於 2023 年 8 月住了 3 晚

10/10 有夠讚

Jorge

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Carmela

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic beach and pool area, rooms excellent....
於 2023 年 8 月住了 4 晚

10/10 有夠讚

Marianne

喜歡：整潔度、員工素質和住宿環境和硬體
I was very happy with everything. It was a girls trip/surprise bachelorette for my daughter.Rod helped us at the pool in our cabana and was great. Check in was great at check in and check out. The concierge was also very helpful with getting champagne and fruit and cheese platters. (Frank and Shawn) We also loved our massages! I would definitely recommend! Marianne
於 2023 年 8 月住了 3 晚

10/10 有夠讚

KECIA D

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
STAFF WAS AWESOME!! PROFESSIONAL YET PERSONABLE. VERY ATTENTIVEE, ACCOMODATING AND RESPONSIVE.
於 2023 年 7 月住了 6 晚

6/10 一般般

Gabriela

於 2023 年 7 月住了 2 晚

10/10 有夠讚

roxana

喜歡：整潔度、員工素質和住宿環境和硬體
Amazingg
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Sheryl

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Where to start? This was by far, one of the best hotels I’ve ever stayed at. The staff was so incredibly kind and nice I felt like I didn’t deserve such treatment! They were extremely accommodating and ready to literally serve us with anything we needed at whatever time. The hotel itself was beautiful! The beach and beach staff was amazing as well. The restaurant, front desk, valet staff, everyone in general really made an effort to make sure our stay was unforgettable. Our room and view were top notch! There was a need for some minor upgrades in the bathroom but everything else was so good that those little details didn’t even matter. Our family had the best time here. Such good time that my 6yo cried on our last day there because we were leaving. I definitely plan to stay here again many many times :) very happy with this property.
於 2023 年 7 月住了 3 晚

6/10 一般般

William

情侶出遊
喜歡：員工素質
No parking options means expensive valet parking is a requirement. This should be disclosed up front. Parking cost per day were excessive and with many long waits. Similarly, Convenience fees for a list of things I don’t use, is a ripoff. All in all, given the fact, I was already there across the country with no options, it felt like extortion.
於 2023 年 7 月住了 3 晚
Front Office 於 2023年7月26日回覆
Thank you for taking the time to share your feedback. I sincerely apologize it was not disclosed that we are a valet only property. This information is included on our Marriott website.

8/10 不錯哦

MARIAM

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Guest service is amazing!
於 2023 年 7 月住了 4 晚

10/10 有夠讚

alethea

於 2023 年 7 月住了 4 晚