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Reviews of ZEN Rooms Balestier

2.5 out of 5
ZEN Rooms Balestier
201 Balestier Road, Located in Quality Hotel Marlow, Singapore

Reviews

5.8
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Gavin

Disliked: Cleanliness, property conditions & facilities
Sgp😡
My room was old with worn carpet hasn’t seen any paint in a life time and had one leg missing of my bed which made it unstable
Stayed 5 nights in Dec 2018

8/10 Good

Stephen

Liked: Staff & service
Fine
Tired and daggy hotel. Good enough though.
Stayed 7 nights in Nov 2018
Response from ZEN Rooms on 2018/12/14
Dear Stephen, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best regards, Bella

6/10 Okay

Verified traveler

Bad Experience Stay
The room condition was not good. The doors wood of the room and bathroom were damaged. The door of the wardrobe was also damaged and almost fell and hit onto me. The sound proof of the room was horrible and I could hear people talking clearly.
Stayed 1 night in Nov 2018
Response from ZEN Rooms on 2018/12/14
Dear ZEN Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Best regards, Bella

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not ask for more
We arrived at 1 am but no problem checking in. Very comfortable. Very helpful the next afternoon when we had to leave our luggage there. Very close to a large market, we ate with the locals.
Stayed 1 night in Oct 2018
Response from ZEN Rooms on 2018/12/14
Dear Hugh, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We look forward to see you again. Best regards, Bella

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
OK Superior room but not very ZEN quiet.
Superior room (according to Singapore standards that is) is an OK basic, clean old-style hotel room - not the worst, not the best for that price around town. The main issue for us on a stopover is that it was quite noisy in the corridors - slamming doors and groups of people having fun (mostly a young local crowd across from us). The hotel provides very late entertainment (it was a weekend) which in itself could not be heard on 6th floor - so this may suit some and not others.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience we ever got
The worst experience ever. Actually its not the Zen rooms that i am dissapointed about, its Quality Hotel Marlow the actual Hotel thats provide really bad service. The room i stayed in is so noisy, my kids woke up everytime someone above, below or next to our rooms start to turn on their shower. its so loud and so noisy, not good for travelling with young kids. And during my 7 nights stay, there were a group of school children in our floors running around until midnight, almost every night. i had to call the manager but it looks like they cannot do anything about it. They are also understaffed, it takes a long time for the service to come to our rooms. Even when we checked in, our luggage are taken by the ladies that checked us in. There were nobody else at the hotel at that time. No wonder they are very unfriendly to the guests because they are over worked. Basically, this is the last time for us to stay in this Hotel. The worst Hotel we ever stayed in Singapore. Location is the only thing that is convinient because its close to the hospital around it.
Stayed 7 nights in Jul 2017

8/10 Good

Mr Hain

Nice hotel but far from train station
Nice but far from train station. 5 or 6 bus stop far from train station.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better quit smoking from now
Didnt expect smoking is prohibited in this hotel too. Last time can haha

8/10 Good

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

2/10 Terrible

Susanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
we arrived late and the room was terrible.there were vert mush mold all over the ceiling, cant be good for the health. the room was very dirty! the carpet was full of stains, the toilet had dried urine on it, there were alots of black hairs in the bed. there were dirt all over, doors, walls etc. never been to anithing this discuting.. have terrible photos
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
都心に近い
古い感じで写真とは全く違う。お部屋の掃除がされてなく、排水溝がつまりバスタブの水が止まらなくてバスルーム、トイレが水浸しに。。ですがコンビニが近くにありタクシーにのるとcityには近い。ルームサービスのご飯は美味しい。
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

便利　
おしゃれなアメニティをもらいました。 古いHOTELですが綺麗に整備されています。 パーキングもあり良かったです。