Terrace/patio
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Reviews of VIP Hotel

2.5 out of 5
VIP Hotel
5 Balmoral Crescent, Singapore, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 142 reviews" "
Rating 8 - Good. 61 out of 142 reviews" "
Rating 6 - Okay. 24 out of 142 reviews" "
Rating 4 - Poor. 5 out of 142 reviews" "
Rating 2 - Terrible. 8 out of 142 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staycation
Stayed 2 nights in Feb 2022
Response from Jo on 2022/2/27
Thank you and hope to see you again soon

8/10 Good

Amuttharasi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Jo on 2022/2/27
Thank you for your feedback, and We hope to see you soon

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 6 nights in Dec 2021
Response from Jo on 2022/2/27
Thank you for your feedback and hope to see you soon

10/10 Excellent

Hafiza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.. it was nestled in a quiet spot surrounded by condos. I like your friendly staffs and spacious room. Only downside I didn't get to swim due to rainy weather. Thanks for free breakfast and free parking.
Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The receptionist is very very rude. Went out for supper at 2am and back at 4am. Both were sleeping.. Then when we went into the hotel, one of the red hair aunty requested to check my ic saying 2 of us is visitor whereby we registered as stay in customer. The main door is locked and only open after they open from inside. Is impossible for visitor to come as they will have to walk past the counter and the receptionist gave us bad attitude and want to check ic... Bad stay, will never go back again.
Stayed 1 night in Dec 2021
Response from Jo on 2022/1/4
Thank you for your feedback. appreciated your concern. For security reason, the night staff is trying to make sure that all are registered guest. thanks letting us know that night staff is sleeping, will have a words with them.

8/10 Good

Jiaru

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a deluxe Quadruple room which was very big and spacious. The photos on the booking websites e.g. Expedia are totally outdated. They reburbished the deluxe rooms so they all look really nice. Pool is great too. Only complaints are the bathroom does have a smell to it which is irks me. It may be coming from the drain. Water also leaks out from the glass shower door while showering which makes the floor wet. Breakfast was simple - juice, eggs, sausages and toast which I don't mind. Walking about 5 mins out there are small supermarkets and restaurants to eat as well.
Stayed 1 night in Dec 2021

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jo on 2021/12/27
THANK YOU

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The smell doesnt seem clean, smell of pest is manifested but dont see any of it thats good thing. The door was broken on our last day, but the service of the staff in reception is really good. So nothing bother but thay can improve on some areas I had mentioned.
Stayed 2 nights in Dec 2021
Response from Jo on 2021/12/27
Thank you for your feedback; we will see into the Problem.

10/10 Excellent

Emaleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was good. We celebrate christmas eve with friends and front desk guy is very good he’s super nice.
Stayed 1 night in Dec 2021
Response from Jo on 2021/12/27
Thank you, and we hope to see you soon.

10/10 Excellent

JAYCE

Stayed 1 night in Dec 2021

10/10 Excellent

Inthumathi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to everyone.. Nice place to spend time with friends and family..
Stayed 1 night in Dec 2021
Response from Jo on 2021/12/24
Thank you for your feedback, and much appreciated for Recommended to everyone. We wish you and your family A Merry Christmas and A Happy New Year 2022

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Casper Jacob, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and spacious (bigger than normal) and we had a patio outside (never had this in Singapore). Pool is very nice (super deep). Good location
Stayed 1 night in Oct 2021

8/10 Good

Leong

Traveled with family
Liked: Staff & service, room comfort
The shower leaking when water flow from below tape
Stayed 1 night in Oct 2021

8/10 Good

Jordan

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Average Stay Overall
It was an average stay, comfort and cleanliness - good breakfast though. Stayed just overnight for our cruise departing the next day. Not a lot to comment otherwise.
Stayed 1 night in Dec 2019
Response from KS Tan on 2020/1/7
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

8/10 Good

Alan

Stayed 12 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and the pool was great! my son loved it!!
Stayed 9 nights in Dec 2019
Response from KS Tan on 2020/1/5
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

6/10 Okay

Mahadevan

Traveled with family
Liked: Cleanliness, room comfort
This hotel is located in a very peaceful locality and at a walking distance from Newton MRT. The Newton food centre on the opposite of the MRT is a inexpensive place to try many types of food. But the vegetarian choice is limited. The nearby Balmoral Plaza houses a 7 Eleven outlet, an Indian Restaurant, a Pizzeria. Overall a reasonably good place to stay when on a vacation. The hotel serves breakfast in the little restaurant beside the swimming pool. Restaurant gets too crowded during the breakfast time and have to wait to find a table.
Stayed 8 nights in Dec 2019
Response from KS Tan on 2019/12/31
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
There were at least 15 mosquitoes in the rooms when we checked in, I went to desk to see if there was something they could do about it and they did not have anything to spray or use to kill/get rid of them. They ended up biting my daughter all over to where she has whelps all over her body form these bites. The wifi was also very poor and could not be used on my computer as it was too poor of a signal. The people were pleasant that worked there, it was just not comfortable and there were dead bugs on the floor and water damage on the walls.
Stayed 2 nights in Nov 2019
Response from KS Tan on 2019/11/27
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very considerate, turning on the A/C and lights before I returned from afternoon outdoor activities, which in Singapore, was very welcome! They have a nice little restaurant there with a cook who can pretty much whip up anything you ask. Rooms were spacious and our room had a large patio, which was very nice. The breakfast included made-to-order eggs, some meat, fresh fruit, juices, cereal, bread, peanut butter, kaya, etc. Would definitely recommend and stay there again.
Stayed 3 nights in Nov 2019
Response from KS Tan on 2019/11/24
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable , quiet and convenient for a short stopover in Singapore. Well connected for bus and metro.
Stayed 2 nights in Nov 2019
Response from KS Tan on 2019/11/19
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from KS Tan on 2019/11/19
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2019
Response from KS Tan on 2019/10/16
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel for a family on a budget.
Great location, pool excellent & service excellent. Room was nice and big. Having breakfast included was a bonus even if it was basic, tea/coffee, two cereals, toast, Asian noodles, fruit, juice and eggs cooked as either scrambled, fried or omelette. The only downside was the beds were very hard. If they upgraded the beds or added a mattress topper it would have made our stay that much more memorable. Being close to Newton was also a bonus.
Stayed 6 nights in Aug 2019
Response from KS Tan on 2019/10/6
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place i had a good stay there...staff really nice
Stayed 3 nights in Sep 2019
Response from KS Tan on 2019/10/3
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel offering a slice of old-time SG
Chose Hotel VIP because of its location: very close to Friend's home. The outdoor pool and breakfast are mere icing on the cake. Food court by foot and MRT Newton by short cab ride, the hotel is perfect for my purpose of visit. One mild complaint is the next-door guests who banged the door with complete disregard for hours of rest. Please note that the hotel is well-maintained yet quiet seasoned, and the wooden doors don't seem to provide much soundproofing.
Stayed 1 night in Aug 2019
Response from KS Tan on 2019/10/3
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent very helpful and shuttle service To mrt station was very helpful. Breakfast needs reviewing not much choice for Western tourists but can cope with it for a few days stay. Building is very old and may require some refurbishment.
Stayed 6 nights in Aug 2019
Response from KS Tan on 2019/10/3
We thank you very much for staying with us. We are happy to note that your stay was comfortable and pleasant and, we do appreciate your kind feedback.

8/10 Good

Thng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from KS Tan on 2019/8/24
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from KS Tan on 2019/8/22
Thank you for writing to us here at VIP Hotel. We are sorry to hear that your stay at our establishment did not meet your expectation and wish we could work harder to make your stay more comfortable.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiteness of hotel location and staff greetings to guest
Stayed 5 nights in Jul 2019
Response from KS Tan on 2019/7/31
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

8/10 Good

Ranie, Philippines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very accomodating and friendly.
Stayed 3 nights in Jul 2019
Response from KS Tan on 2019/7/31
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

10/10 Excellent

Pierre

Stayed 6 nights in Jul 2019
Response from KS Tan on 2019/8/22
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was bigger than expected and it was very clean. the bed was soft and cosy to sleep
Stayed 1 night in Jul 2019
Response from KS Tan on 2019/7/22
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from KS Tan on 2019/7/22
Thank you for writing to us here at VIP Hotel. We are happy to know that you had a pleasant and comfortable stay and, we do appreciate your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from KS Tan on 2019/6/19
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from KS Tan on 2019/6/19
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

2/10 Terrible

Vinson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad. Dun go
The building is old and the room is reek of smoke smell. Aircon is not cold enough and the hot water is not hot
Stayed 1 night in Jun 2019
Response from KS Tan on 2019/6/19
Thank you for writing to us here at VIP Hotel. We are sorry to hear that your stay at our establishment did not meet your expectation and wish we could work harder to make your stay more comfortable.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from KS Tan on 2019/5/1
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved VIP hotel, they have a big quad room with enough space for a family of 4 adults, the bathroom is large and clean; it’s also near all the tourist sights, just a Grab away.
Stayed 5 nights in Apr 2019
Response from KS Tan on 2019/5/1
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Apr 2019
Response from KS Tan on 2019/4/17
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little gem. Excellent customer service
Fabulous little friendly hotel within budget. Staff couldn’t do enough with hints and tips for getting about and where to go.
Stayed 3 nights in Feb 2019
Response from KS Tan on 2019/3/6
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from KS Tan on 2019/2/14
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful receptionist who told us everything we need to know
Stayed 1 night in Feb 2019
Response from KS Tan on 2019/2/12
We thank you for staying with us and, we work hard to make our guests happy and do appreciate your feedback.

2/10 Terrible

EE MENG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went back 15years in time .
Stayed 1 night in Feb 2019
Response from KS Tan on 2019/2/6
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant relax stay
Very pleasant
Stayed 1 night in Jan 2019
Response from KS Tan on 2019/2/6
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from KS Tan on 2019/1/29
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quite hotel with great pool. Close to MRT Newton station, and Botanical gardens. Staff all very friendly
Stayed 4 nights in Jan 2019
Response from KS Tan on 2019/1/29
We thank you for staying with us. We work hard to make our guests happy and do appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay. Pool is great and rooms are big. Hotel staff are extremely friendly. I would stay again and recommend friends to stay here too.
Stayed 1 night in Jan 2019
Response from KS Tan on 2019/1/23
We thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, quiet location, friendly and helpful staff
Stayed 7 nights in Jan 2019
Response from KS Tan on 2019/1/23
We thank you for your feedback.