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Reviews of Orchard Hotel Singapore

4.5 out of 5
Orchard Hotel Singapore
442 Orchard Road, Singapore

Reviews

8.4

Very Good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room available or for 3 adults. My 2nd visit since last month
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Terrible check in and out. Long waiting time. Reception desk staff need more training in using hotel reservation and accomodation system
Stayed 2 nights in Apr 2024

6/10 Okay

Anna

Traveled with partner
Liked: Cleanliness, staff & service
Slow check in.. They didn't my reserved room. The room that they gave me had problem with bathroom floor drainage. The floor was wet after you took a shower. Not enough towels. The room was upgraded after my complain.
Stayed 2 nights in Apr 2024
Response from Nick on 2024/4/26
Dear Anna,Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Ajit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Nick on 2024/4/23
Dear Ajit,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay at this well run hotel.
Stayed 1 night in Apr 2024
Response from Nick on 2024/4/23
Dear Kevin,We appreciate your positive feedback after your stay at Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

6/10 Okay

Naresh

Traveled with family and small children
Disliked: Staff & service
Overall we had a good stay in hotel however i had a bad experience when talking with one of the receptionist (main restaurant entrance). It feels really bad that you are going to have breakfast with your family and you feel treated in bad way. Also lack of deep cleaning in room. Apart from that all was good . Thank you
Stayed 7 nights in Mar 2024
Response from Best Regards,Nick Chia Executive Assistant Manager on 2024/4/4
Dear Naresh,Thank you for sharing your feedback about your hotel experience. We appreciate hearing from our guests, as it helps us improve our services and ensure that all future guests have a pleasant stay. We strive to provide a comfortable and enjoyable environment for all our visitors, and we take all comments seriously, whether positive or negative.We value your patronage and hope to have the opportunity to welcome you back in the future, providing an even better experience that meets or surpasses your expectations. Thank you again for your valuable feedback. Meanwhile, we look forward to more opportunities to welcome you again soon.

6/10 Okay

Ng

Traveled with partner
Disliked: Amenities
It is an old hotel, even it was renovated. For the same price, you can get a better value one around.
Stayed 2 nights in Mar 2024
Response from Nick on 2024/4/7
Dear Ng,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Sin Ting Queenie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is a bit small and too soft. Excellent breakfast. Very good housekeeping thanks to Sorta.
Stayed 5 nights in Mar 2024
Response from Nick on 2024/4/7
Dear Sin Ting,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Zeiti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Best Regards,Nick Chia Executive Assistant Manager on 2024/4/4
Dear Zeiti,Thank you so much for rating your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. The family room for 3 adults was spacious including the 6 bags. The breakfasts was great enjoyed it every morning. It is a walk to the MRT if you have an issue with walking. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Best Regards,Nick Chia Executive Assistant Manager on 2024/4/3
Dear Helen, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nick on 2024/3/23
Dear Kathleen,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a little maintenance, we experienced issues with bathroom lighting, mostly a stubborn switch. But other than that a hotel that’s very centralized to major malls and transportation.
Stayed 2 nights in Mar 2024
Response from Nick on 2024/3/23
Dear Jose,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. I am sorry to hear that you had a negative experience. I have shared your feedback with our managers and we are taking immediate action to improve.Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel, it is in a great location. The rooms are massive & very clean. The pool is a great spot to chill out!
Stayed 1 night in Mar 2024
Response from Nick on 2024/3/23
Dear Bridget,Your excellent rating for The Orchard Hotel Singapore is much appreciated. We hope you had a delightful stay. . Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Thuan Shiah Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, convenient to everything we needed. At night, the area gets a bit seedy.
Stayed 2 nights in Mar 2024
Response from Nick on 2024/3/14
Dear Micahel,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

6/10 Okay

Chunkam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nick on 2024/3/2
Dear Chunkam,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

QUOC TUAN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vietnamese staff is very reponsive and helpful. The overall rating could be up to 5 stars if the hotel has a folder which has a guide to facilities, services, restaurants,cafes, list of contact phone numbers,etc.
Stayed 3 nights in Feb 2024
Response from Nick on 2024/3/2
Dear Quoc Tan,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Chih

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access Shopping and various restaurants.
Stayed 3 nights in Feb 2024
Response from Nick on 2024/3/2
Dear Chih,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

THARINDU

Stayed 3 nights in Feb 2024
Response from Nick on 2024/3/23
Dear Tharindu,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Nick on 2024/3/23
Dear Thomas,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

6/10 Okay

Gabino

Liked: Cleanliness, staff & service
Poca organización en el desayuno. No mucha variedad en la cena.
Stayed 4 nights in Jan 2024
Response from Nick on 2024/1/30
Dear Gabino,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

4/10 Poor

Albert

Traveled with family
Disaster!
The hotel needs major renovation, at least the 16th and 17th floors.
Stayed 2 nights in Jan 2024
Response from Nick on 2024/1/30
Dear Albert,I am sorry to hear that you did not have a good experience during your stay with us. Please accept my sincere apologies for any disappointment caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Choy Ka

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Nick on 2024/1/30
Dear Cho Ka,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Solo One Week Stay
Pros: - Buffet breakfast is organized and tastes good. - Place is in Orchard near shopping area, restaurants and grocery. - Good ambiance - Express check in and check out - Front desk and housekeeping are easily contactable Cons: - Some areas on the room is dusty. - Housekeeping is not thoroughly cleaning the room.
Stayed 10 nights in Dec 2023
Response from Nick on 2024/1/23
Dear Anonymous,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our location, facilities, and most of all our breakfast spread. On the other hand, I am sorry to hear that you had a negative experience with our service. I have shared your feedback with our managers, and we are taking immediate action to improve. Once again, thank you for your valuable feedback and we look forward to welcoming you back here again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Elizabeth

Traveled with family
Top notch
Hotel was top notch, staff always going above and beyond to be helpful
Stayed 5 nights in Jan 2024
Response from Nick on 2024/1/23
Dear Elizabeth,Your excellent rating for The Orchard Hotel Singapore is much appreciated. It's great to hear that you enjoyed your stay and most of all the services of our Team. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manger

8/10 Good

Ashish

Stayed 5 nights in Jan 2024
Response from Nick on 2024/1/23
Dear Ashish,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

John Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintains a good standard. Buffet breakfast particularly good and well organised.
Stayed 6 nights in Jan 2024
Response from Nick on 2024/1/19
Dear John,We appreciate your review and are thrilled that you had a comfortable and enjoyable stay, as well as a satisfying breakfast experience. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to have been a part of your journey in Singapore. We look forward to more opportunities to welcome you again soon.

10/10 Excellent

Alexander, Leicester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and nice bathroom with good shower. Friendly staff. Nice pool if a little too shallow. Good fitness room. Excellent for city centre and MRT. Excellent food.. Front desk a bit slow. Use the self check-in. Don't call it "Millennium Orchard " as this confuses taxi drivers. Just call it Orchard Hotel, Orchard Red.
Stayed 3 nights in Jan 2024
Response from Nick on 2024/1/19
Dear Alexander,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to have been a part of your journey in Singapore. We look forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

yolanda

Stayed 2 nights in Jan 2024
Response from Nick on 2024/2/6
Dear Yolanda,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. But room 830 os not the best location
Stayed 3 nights in Jan 2024
Response from Nick on 2024/1/15
Dear Philip,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

JUNG

Stayed 3 nights in Jan 2024
Response from Nick on 2024/1/15
Dear Jung,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to MRT and Orchard road. Breakfast was good - but crowded
Stayed 4 nights in Jan 2024
Response from Nick on 2024/1/15
Dear John,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Syed Sadeque Md

Stayed 1 night in Jan 2024
Response from Nick on 2024/1/15
Dear Syed Sadeque,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Shwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jan 2024
Response from Nick on 2024/1/15
Dear Shwan,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

laura

Stayed 2 nights in Jan 2024
Response from Nick on 2024/1/15
Dear Laura,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nick on 2024/1/15
Dear Mary,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

4/10 Poor

Leong

Disliked: Staff & service, property conditions & facilities, room comfort
Lousy NON VIP PROPERTY DONT BE FOOLED
Gold Membership and VIP Property? Hotel doesnt recognise anything . Horrible . Bed is very uncomfortable . Toiletries is cheap and feels like u have to use 20 pumps to get some soap
Stayed 1 night in Dec 2023
Response from Nick on 2024/1/15
Dear Leong,I am sorry to hear that you did not have a good experience during your stay with us. Please accept my sincere apologies for any disappointment caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Amit

Stayed 2 nights in Dec 2023
Response from Nick on 2024/1/19
Dear Amit,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

2/10 Terrible

Hui En

Stayed 1 night in Dec 2023
Response from Nick on 2024/1/19
Dear Hui En,I am sorry to hear that you did not have a good experience during your stay with us. Please accept my sincere apologies for any disappointment caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on 2023/12/29
Dear Muhammad,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

6/10 Okay

Andy

Stayed 4 nights in Dec 2023
Response from Nick on 2023/12/29
Dear Andy,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Yuri

Stayed 1 night in Dec 2023
Response from Nick on 2023/12/29
Dear Yuri,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Ginalynn

Traveled with family
Liked: Cleanliness
Friendly staff, very welcoming. Clean rooms
Stayed 1 night in Dec 2023
Response from Nick on 2023/12/21
Dear Ginalynn,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Timothy Wai Ming

Stayed 1 night in Dec 2023
Response from Nick on 2023/12/13
Dear Timothy,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Nebojsa

Stayed 4 nights in Dec 2023
Response from Nick on 2023/12/29
Dear Nebojsa,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Mark

Stayed 4 nights in Nov 2023
Response from Nick on 2023/12/13
Dear Mark,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Robert Papa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from Nick on 2023/12/5
Dear Robert,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nick on 2023/12/5
Dear Elliot,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was friendly and accomodating.
Stayed 19 nights in Nov 2023
Response from Nick on 2023/12/5
Dear James,Thank you for selecting The Orchard Hotel Singapore as your stay location in Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to have been a part of your journey in Singapore. We look forward to welcoming you back here again.Best Regards,Nick ChiaExecutive Assistant Manager

2/10 Terrible

Daiju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay again
Stayed 2 nights in Nov 2023
Response from Nick on 2023/12/5
Dear Daiju,I am sorry to hear that you did not have a good experience during your stay with us. Please accept my sincere apologies for any disappointment caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Nick ChiaExecutive Assistant Manager

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Nick on 2023/12/19
Dear Richard,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Nick ChiaExecutive Assistant Manager