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Reviews of Mercure Singapore On Stevens

4 out of 5
Mercure Singapore On Stevens
28 Stevens Road #01-02, Orchard, Singapore

Reviews

8.4

Very Good

Rating 10 - Excellent. 345 out of 883 reviews" "
Rating 8 - Good. 368 out of 883 reviews" "
Rating 6 - Okay. 111 out of 883 reviews" "
Rating 4 - Poor. 40 out of 883 reviews" "
Rating 2 - Terrible. 19 out of 883 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and well presented. Great bed and black out blinds are awesome.
Stayed 2 nights in May 2024

10/10 Excellent

Ahava Sarah, marina del rey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always an absolute pleasure staying at the MERCURE Singapore on STEVENS. The hotel is extremely spacious and I love the gardens and open concept that is so very relaxing. Whilst being close to the buzz of the city. The service is Excellent! I cannot recommend it enough.
Stayed 2 nights in Feb 2024

4/10 Poor

Stephen

Privacy is advantage, but places to eat very limited.
Stayed 1 night in Apr 2024
Response from Piotr Kupiec on 2024/5/2
Dear Stephen, Thank you for your feedback. We appreciate your recognition of our privacy advantage. We understand your concern about the limited dining options, kindly be informed that within the hotel complex, there are eight restaurants that has different cuisine, this includes two of our restaurants Food Exchange and Winestone. Rest assured that we will work towards enhancing this aspect. Sincerely, Piotr KupiecGeneral Manager

6/10 Okay

Kyle, Kenmore

Traveled with partner
Liked: Staff & service, amenities
Not very clean. Room and bathroom are very small.
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Amenities
Great place
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent we thought. Convenient for Orchard Road and Stevens MRT a short distance away. The shuttle from the hotel to those locations was very useful . The two pools and gym were extra benefits There were places to eat nearby and a 7/11 store that proved handy. The room itself was quite small and the hotel , like most in Singapore , was tall with 10 floors
Stayed 5 nights in Mar 2024

10/10 Excellent

Si-Yuan

Stayed 1 night in Mar 2024

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 9 nights in Mar 2024

6/10 Okay

Linda Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not close to an MRT station - there was a free shuttle at certain times of the day though
Stayed 6 nights in Mar 2024
Response from Piotr Kupiec on 2024/4/3
Dear Linda Christine,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. We hope to welcome you back for an improved experience in the future.Warm regards,Piotr Kupiec, General Manager

8/10 Good

Chandramouli

Stayed 1 night in Mar 2024

2/10 Terrible

Joyce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in time was 3:00 pm, but when we arrived at 7:30 pm, the wait for check in was long and both rooms were NOT ready. We were first told that one of the rooms was ready and the other one will take 5-10 mins. However, when we asked the room number, we were told by the staff that the room number is not available although the room would be ready in 5-10 mins. We found it to be illogical but we were tired, so we simply dragged all our luggages to the room first. But, when we went up, housekeeper was still in the room, which was far from ready. So we went down, again, with our luggages, reported this and were told that the manager is looking into this, and they’d let us know what happened. We waited for a few minutes but did not want to wait further, so we told them we will leave for dinner first. When we were back, at around 10:30 pm, the other room was ready, but the manager did not know what happened. She then looked into it and told us that one room was ready while we checked in at 7:30 pm, which was not the case… She explained that they’re busy, and they cannot force their customers to check out on time. We are not sure how this is an acceptable explanation and it seems more like a problem of mismanagement, especially we did not arrive early, nor even on time for check in. We only arrived at the hotel after 7:30 pm. It was not a single person’s fault but the experience was terrible, nothing like a 4-star hotel or a hotel at all…
Response from Piotr Kupiec on 2024/3/27
Dear Joyce,Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that training will be set in place for improvement and the appropriate measures to address the problem to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards,Piotr KupiecGeneral Manager

10/10 Excellent

Sadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Deepika at the registration desk . She is super nice. Thank you 🙏
Stayed 1 night in Feb 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location away from the main Orchard area, close to Stevens MRT, nice selection of restaurants in the complex.
Stayed 6 nights in Feb 2024

6/10 Okay

SABRINA

Stayed 1 night in Feb 2024
Response from Piotr Kupiec on 2024/5/3
Dear Sabrina,We value your feedback and we appreciate for sharing your rating on us.Sincerely, Piotr KupiecGeneral Manager

6/10 Okay

Harvey

Traveled with partner
Liked: Staff & service
Fridge was not working Rooms were pretty small Location average
Stayed 5 nights in Feb 2024
Response from Piotr Kupiec on 2024/5/3
Dear Harvey, We apologize for the inconvenience with the fridge and room size. We strive for the utmost guest satisfaction. Your feedback will help us improve. Sincerely, Piotr KupiecGeneral Manager

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location was good
Stayed 2 nights in Dec 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for a quick trip but very noisy from above my room and next store to my room with the neighbours desk chair scratching on the floor the noise was unbearable especially late at night, as well the breakfast is mostly cold especially the eggs other than that it was a pleasant stay😊
Stayed 4 nights in Feb 2024
Response from Piotr Kupiec on 2024/5/3
Dear Donald,I sincerely apologize for the disturbance caused by the noise during your stay. We will address this matter with our team to ensure a more peaceful environment for our guests. Regarding breakfast, we will reinforce our procedures to maintain the food temperature consistently. Thank you for sharing your experience, and we hope to welcome you back for an improved stay.Sincerely,Piotr KupiecGeneral Manager

10/10 Excellent

Ahava Sarah, marina del rey

Stayed 2 nights in Feb 2024

8/10 Good

eugene, kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that i didnt give it a 5 star is the bathroom. Toilet is a square/rectangle but the put a small round toilet seat. Now my thigh is touching the toilet where everyone splashed on.
Stayed 3 nights in Feb 2024

8/10 Good

Charles

Stayed 1 night in Feb 2024

10/10 Excellent

Garrett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief but Delightful
Upon entry the lobby is aesthetically pleasing the pool is wonderful. The jacuzzi wasn’t hot/ same temperature as the pool. Overall my stay was great although brief. I will definitely stay there again.
Stayed 2 nights in Feb 2024

6/10 Okay

SAEED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room size.
Stayed 4 nights in Jan 2024
Response from Piotr Kupiec on 2024/5/3
Dear Saeed,We value your feedback and we appreciate your rating on us. Sincerely, Piotr KupiecGeneral Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and well designed, I particularly appreciated the laundromat, large lap pool and workout facility.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rahul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this fantastic hotel, and it exceeded my expectations in every way. From the moment I walked in, Dehami at the front desk provided a warm and welcoming experience. The staff at the coffee shop were outstanding, even gave me milk for my daughter. The swimming pool was a highlight, offering a refreshing escape with its cleanliness and inviting atmosphere. The overall ambiance of the hotel was enhanced by the friendly and attentive people throughout. A truly delightful stay!
Stayed 1 night in Jan 2024

8/10 Good

Rosita

Traveled with group
Liked: Cleanliness, staff & service
The location is very good. The service is also good. But the room is way too small, and no closet at all
Stayed 3 nights in Jan 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sor Mui

Stayed 5 nights in Jan 2024

10/10 Excellent

Wenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Foo Cheong

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cherlene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Bao Ling

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too small room, no space to luggages. Gòd location.
Stayed 2 nights in Dec 2023
Response from Piotr Kupiec on 2023/12/28
Dear Bao Ling,Thank you for taking time in writing us a review. We regret to hear that you considered our room small. While we are unable to change the size of our rooms, we are constantly striving to improve our services and to come up with new facilities to enhance our guest experience. We appreciate your feedback, and we hope to have the opportunity of serving you better in the near future.Warm regards,Piotr KupiecGeneral Manager

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to do and eat all close by.
Awesome staff, really friendly. They even gave me a slice of cake for my birthday. Do NOT pass up on breakfast. It's not your typical continental breakfast Americans are used to. This is a buffet style super breakfast with foods of all different regions including honey that you get fresh from the honeycomb on the line! Amazing stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Wenn

Stayed 1 night in Dec 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

RICARDO

Business traveler
Liked: Cleanliness, staff & service
Good hotel and friendly staff. Overpriced restaurants around.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
In-room dining hours were limited. No real cafe available.
Stayed 4 nights in Nov 2023
Response from Piotr Kupiec on 2023/12/19
Dear Guest,Thank you for your feedback about the in-room dining hours and the lack of a cafe. At Mercure Singapore On Stevens, we strive to provide our guests with an enjoyable stay and great customer service. We understand that the limited menu for specific hours in in-room dining hours have caused inconvenience and apologize for any inconvenience this may have caused. Thank you for bringing this to our attention and we value your comments as it helps us to continue improving our services.Sincerely,Piotr KupiecGeneral Manager

10/10 Excellent

Ramesh

10/10 Excellent

pauline

Stayed 1 night in Nov 2023

10/10 Excellent

Lai Kuan

Stayed 1 night in Nov 2023

6/10 Okay

Koon seng

Stayed 2 nights in Nov 2023

8/10 Good

Sk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel is very good. Space wise, room was little tight, specially the bathroom. But Everything was very clean. Room service was great.
Stayed 5 nights in Sep 2023

8/10 Good

Julie

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Chris

Liked: Property conditions & facilities
Convenient
Stayed 1 night in Nov 2023

8/10 Good

Abg Yusup

No halal food arround the properties
Stayed 1 night in Oct 2023

8/10 Good

Abg Yusup

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
location but far away from halal food
Stayed 1 night in Oct 2023

8/10 Good

JELSON

Liked: Cleanliness, property conditions & facilities
Nice pools
Stayed 2 nights in Sep 2023

8/10 Good

Flora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet environment
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2023